Monte Carlo
Strategic Customer Success Manager
Monte Carlo, San Francisco, California, United States, 94199
Overview
Monte Carlo is growing its Customer Success team. In the role of Strategic Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing. This role can be located anywhere in the United States.
Monte Carlo supports some of the world’s most prestigious companies to deliver trustworthy data and AI at scale. Backed by leading investors, Monte Carlo is powering the future of reliable data + AI.
Responsibilities
Lead and manage the entire client journey from onboarding to adoption and value realization.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
Effectively communicate business value to client executives through strategic reviews and insights.
Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
Leverage Monte Carlo product expertise to prescribe best practices to grow adoption and enhance value.
Identify and develop relationships with client executives at VP, C-suite, founders, and CEO levels.
Regularly monitor account health and adoption to maximize value realization.
Project manage the customer journey using internal and external resources as needed.
Qualifications
5-7 years of experience in Customer Success serving enterprises or consulting for strategic level clients (e.g., Bain, BCG, McKinsey). Strong experience with large clients (>10k employees).
Experience delivering success for data products/solutions is highly preferred.
Demonstrated track record in an early-stage company or highly ambiguous environment.
Project and stakeholder management skills to orchestrate large-scale rollouts and navigate enterprise dynamics.
Ability to prioritize complex and competing objectives.
Equality and Culture Equality is a core tenet of Monte Carlo’s culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.
Recognition Monte Carlo has received multiple recognitions for employee experience and growth, including being named to various lists in 2024 and 2025.
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Monte Carlo supports some of the world’s most prestigious companies to deliver trustworthy data and AI at scale. Backed by leading investors, Monte Carlo is powering the future of reliable data + AI.
Responsibilities
Lead and manage the entire client journey from onboarding to adoption and value realization.
Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
Effectively communicate business value to client executives through strategic reviews and insights.
Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
Leverage Monte Carlo product expertise to prescribe best practices to grow adoption and enhance value.
Identify and develop relationships with client executives at VP, C-suite, founders, and CEO levels.
Regularly monitor account health and adoption to maximize value realization.
Project manage the customer journey using internal and external resources as needed.
Qualifications
5-7 years of experience in Customer Success serving enterprises or consulting for strategic level clients (e.g., Bain, BCG, McKinsey). Strong experience with large clients (>10k employees).
Experience delivering success for data products/solutions is highly preferred.
Demonstrated track record in an early-stage company or highly ambiguous environment.
Project and stakeholder management skills to orchestrate large-scale rollouts and navigate enterprise dynamics.
Ability to prioritize complex and competing objectives.
Equality and Culture Equality is a core tenet of Monte Carlo’s culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.
Recognition Monte Carlo has received multiple recognitions for employee experience and growth, including being named to various lists in 2024 and 2025.
#J-18808-Ljbffr