CEDARS-SINAI
Patient Service Rep - Reconstructive Surgery
CEDARS-SINAI, Beverly Hills, California, United States, 90211
Overview
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and providing outstanding customer service to patients through the intake of calls and navigation of services throughout Cedars-Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. Greets patients and assists with resolving patient issues or raising patient issues. Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service. Assists with the management of physician schedules and identifies opportunities for improvement. Handles patient/provider correspondence as instructed. Processes and tracks referrals and authorizations for various insurance types. Manages patient care flow and assists with monitoring CS-Link message pools and standard work. Monitors and assesses their own workflow to find opportunities for improvement. Explains policies, procedures, or services to patients using administrative knowledge. Participates in daily huddles and staff meetings. Promotes and adheres to infection prevention standards and all department policies and procedures. Qualifications
Education
High school diploma or GED preferred. Experience
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow\'s health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare, you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. Req ID
: 12260 Working Title
: Patient Service Rep - Reconstructive Surgery Department
: Reconstructive Surgery Business Entity
: Cedars-Sinai Medical Care Foundation Job Category
: Administrative Job Specialty
: Admissions/Registration Overtime Status
: NONEXEMPT Primary Shift
: Day Shift Duration
: 8 hour Base Pay
: $21.00 - $30.41
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The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and providing outstanding customer service to patients through the intake of calls and navigation of services throughout Cedars-Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Responsibilities
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. Greets patients and assists with resolving patient issues or raising patient issues. Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service. Assists with the management of physician schedules and identifies opportunities for improvement. Handles patient/provider correspondence as instructed. Processes and tracks referrals and authorizations for various insurance types. Manages patient care flow and assists with monitoring CS-Link message pools and standard work. Monitors and assesses their own workflow to find opportunities for improvement. Explains policies, procedures, or services to patients using administrative knowledge. Participates in daily huddles and staff meetings. Promotes and adheres to infection prevention standards and all department policies and procedures. Qualifications
Education
High school diploma or GED preferred. Experience
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow\'s health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare, you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. Req ID
: 12260 Working Title
: Patient Service Rep - Reconstructive Surgery Department
: Reconstructive Surgery Business Entity
: Cedars-Sinai Medical Care Foundation Job Category
: Administrative Job Specialty
: Admissions/Registration Overtime Status
: NONEXEMPT Primary Shift
: Day Shift Duration
: 8 hour Base Pay
: $21.00 - $30.41
#J-18808-Ljbffr