Salesforce
Overview
Customer Success Manager (CSM) for Salesforce Signature Success. You will serve as a named resource and partner for Salesforces customer organizations, acting as a trusted advisor to maintain awareness of key events, needs, potential risks, and value drivers. You will help improve customers technical and operational health and realize the maximum value from their Salesforce investment. The CSM may be required to travel to customer sites and be available for some after-hours or weekend coverage depending on the customers need. Responsibilities
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customers IT and business executive leadership, sponsors, and decision-makers who have purchased Signature. Help customers achieve business goals on the Salesforce platform by coordinating the completion of the Signature Success catalog of services as required for the customer. Provide timely, proactive Salesforce feature guidance based on customer interests. Advise on adoption of Salesforces annual release features and identify potential challenges and risks to the customers implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewals. Advocate for customers during triage and resolution of high-severity cases to enable timely issue resolution. Collaborate with internal and external teams to provide a unified Signature experience during peak events and critically important periods. Occasional travel to customer sites and after-hour/weekend coverage as needed. Minimum Requirements
Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. 4+ years of experience in management consulting services. Exceptional communication and presentation skills with ability to influence at all levels of the organization, including executive and C-level. Ability to analyze technical concepts and translate them into business terms; map business requirements to technical features. Explain complex technical concepts in business-friendly terms and relay customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to facilitate resolution of customer needs or projects. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud Suite, Data Cloud). Knowledge of Salesforce products, capabilities, best uses, and deployment methods. Experience working with enterprise-level customers. TS/SCI FSP is required for this position. Preferred and Other Details
Office-flexible role with expectation to be in office 3 days per week. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet Note: This role includes company-supported benefits and programs, including world-class enablement and on-demand training via Trailhead. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited resumes from agencies and will not pay fees for resumes not submitted under a signed agreement. For United States-based roles, compensation will be determined by location, job level, knowledge, skills, and experience. Salesforce offers a variety of benefits and may include incentive compensation, equity, and other programs. More details about company benefits can be found at salesforcebenefits.com. #J-18808-Ljbffr
Customer Success Manager (CSM) for Salesforce Signature Success. You will serve as a named resource and partner for Salesforces customer organizations, acting as a trusted advisor to maintain awareness of key events, needs, potential risks, and value drivers. You will help improve customers technical and operational health and realize the maximum value from their Salesforce investment. The CSM may be required to travel to customer sites and be available for some after-hours or weekend coverage depending on the customers need. Responsibilities
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customers IT and business executive leadership, sponsors, and decision-makers who have purchased Signature. Help customers achieve business goals on the Salesforce platform by coordinating the completion of the Signature Success catalog of services as required for the customer. Provide timely, proactive Salesforce feature guidance based on customer interests. Advise on adoption of Salesforces annual release features and identify potential challenges and risks to the customers implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewals. Advocate for customers during triage and resolution of high-severity cases to enable timely issue resolution. Collaborate with internal and external teams to provide a unified Signature experience during peak events and critically important periods. Occasional travel to customer sites and after-hour/weekend coverage as needed. Minimum Requirements
Minimum of 8 years work experience in one or more of the following: Technical Customer Success, Salesforce CRM, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Experience with Salesforce Sales Cloud and/or Service Cloud, and/or relevant competing platforms. 4+ years of experience in management consulting services. Exceptional communication and presentation skills with ability to influence at all levels of the organization, including executive and C-level. Ability to analyze technical concepts and translate them into business terms; map business requirements to technical features. Explain complex technical concepts in business-friendly terms and relay customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to facilitate resolution of customer needs or projects. Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud Suite, Data Cloud). Knowledge of Salesforce products, capabilities, best uses, and deployment methods. Experience working with enterprise-level customers. TS/SCI FSP is required for this position. Preferred and Other Details
Office-flexible role with expectation to be in office 3 days per week. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet Note: This role includes company-supported benefits and programs, including world-class enablement and on-demand training via Trailhead. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited resumes from agencies and will not pay fees for resumes not submitted under a signed agreement. For United States-based roles, compensation will be determined by location, job level, knowledge, skills, and experience. Salesforce offers a variety of benefits and may include incentive compensation, equity, and other programs. More details about company benefits can be found at salesforcebenefits.com. #J-18808-Ljbffr