Hispanic Alliance for Career Enhancement
Principal Product Manager - Customer Data & Identity (Hybrid)
Hispanic Alliance for Career Enhancement, Chicago, Illinois, United States, 60290
Overview
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Job overview and responsibilities We're seeking a strategic and execution-focused Principal Product Owner to lead the development of our Customer Profile and Data Platform, the foundation of our composable CDP (Customer Data Platform). This is a critical role as we scale our customer data capabilities to support enterprise-wide use cases across loyalty, marketing/advertising, and core airline operations. You will partner closely with cross-functional teams—inclusive of Loyalty, Marketing, Digital Personalization, Advertising, and Core Airline Operations—to deeply understand their data needs, define and prioritize product requirements, and work with our Digital Technology (DT) team to deliver against those goals. You will help define the roadmap for our unified customer profile product and data services layer and drive delivery using Agile development.
Own the end-to-end product lifecycle for the Customer Profile and Data Platform—from strategy and roadmap to delivery and optimization
Lead stakeholder discovery sessions across Loyalty, Marketing, Operations, and Data Science to gather and refine business requirements and translate business needs into clear, actionable product features and technical requirements
Partner with data architects, engineers, and platform teams to design and deliver scalable, privacy-compliant customer data products
Drive alignment on a shared data model and standards for customer identity resolution, data unification, and profile enrichment
Prioritize work in a SAFe Agile environment, manage PI planning inputs, and maintain a healthy product backlog
Define success metrics and track adoption and value realization of the platform across multiple business lines
Stay informed of industry trends and best practices around CDPs, customer identity, consent management, and composable architectures
NOTE:
This position provides a hybrid work arrangement providing the opportunity to work onsite approximately 50% of the time at either our Chicago or NYC office location and 50% remotely.
Qualifications What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
5-8+ years of experience in product management, with a focus on data products, platforms, or customer technology
Proven ability to work in large-scale B2C or travel/airline industries
Proven ability in launching or managing CDPs, identity platforms, customer profile APIs, or similar data-centric systems
Strong knowledge of data architecture concepts—identity resolution, ETL, real-time streaming, consent/privacy, and APIs
Strong ability to work with scaled agile methodologies
Excellent communication and stakeholder management skills—able to align diverse teams around a common vision
Strong analytical and problem-solving abilities; able to break down complex problems into actionable roadmaps
Demonstrated passion for customer data and its impact on personalization, marketing effectiveness, and operational efficiency
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Experience working with airline systems, loyalty ecosystems, or adtech integrations
Experience working with data science or advanced analytics teams
Knowledge of data governance, compliance (CCPA, GDPR), and PII protection best practices
The base pay range for this role is $137,275.00 to $178,670.00.
The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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Job overview and responsibilities We're seeking a strategic and execution-focused Principal Product Owner to lead the development of our Customer Profile and Data Platform, the foundation of our composable CDP (Customer Data Platform). This is a critical role as we scale our customer data capabilities to support enterprise-wide use cases across loyalty, marketing/advertising, and core airline operations. You will partner closely with cross-functional teams—inclusive of Loyalty, Marketing, Digital Personalization, Advertising, and Core Airline Operations—to deeply understand their data needs, define and prioritize product requirements, and work with our Digital Technology (DT) team to deliver against those goals. You will help define the roadmap for our unified customer profile product and data services layer and drive delivery using Agile development.
Own the end-to-end product lifecycle for the Customer Profile and Data Platform—from strategy and roadmap to delivery and optimization
Lead stakeholder discovery sessions across Loyalty, Marketing, Operations, and Data Science to gather and refine business requirements and translate business needs into clear, actionable product features and technical requirements
Partner with data architects, engineers, and platform teams to design and deliver scalable, privacy-compliant customer data products
Drive alignment on a shared data model and standards for customer identity resolution, data unification, and profile enrichment
Prioritize work in a SAFe Agile environment, manage PI planning inputs, and maintain a healthy product backlog
Define success metrics and track adoption and value realization of the platform across multiple business lines
Stay informed of industry trends and best practices around CDPs, customer identity, consent management, and composable architectures
NOTE:
This position provides a hybrid work arrangement providing the opportunity to work onsite approximately 50% of the time at either our Chicago or NYC office location and 50% remotely.
Qualifications What’s needed to succeed (Minimum Qualifications):
Bachelor's degree
5-8+ years of experience in product management, with a focus on data products, platforms, or customer technology
Proven ability to work in large-scale B2C or travel/airline industries
Proven ability in launching or managing CDPs, identity platforms, customer profile APIs, or similar data-centric systems
Strong knowledge of data architecture concepts—identity resolution, ETL, real-time streaming, consent/privacy, and APIs
Strong ability to work with scaled agile methodologies
Excellent communication and stakeholder management skills—able to align diverse teams around a common vision
Strong analytical and problem-solving abilities; able to break down complex problems into actionable roadmaps
Demonstrated passion for customer data and its impact on personalization, marketing effectiveness, and operational efficiency
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Experience working with airline systems, loyalty ecosystems, or adtech integrations
Experience working with data science or advanced analytics teams
Knowledge of data governance, compliance (CCPA, GDPR), and PII protection best practices
The base pay range for this role is $137,275.00 to $178,670.00.
The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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