Uber
Senior Manager, Airports & Venues Curb Experience
Uber, San Francisco, California, United States, 94199
About the Role
The Airport and Venues use case is one of the most important at Uber. These trips are many riders' first use case and they represent a material percentage of Uber's overall trip volume and gross bookings. At Uber, we recognize an opportunity to help positively shape the travel experience for riders around the world. The Uber Airports & Venues Ops team is obsessed with driving excellent airport & venue experiences for all of our customers: riders, drivers, and airports and venue operators.
The Sr. Manager of Curb Experience will be responsible for owning the strategic roadmap for scaling key Airport & Venue initiatives. Whether it's scaling new dispatch tech to drive increased efficiency, expanding partnerships, or deploying more immersive brand experiences, this person will play a key cross-functional role of bringing future vision to life.
What You\'ll Do
Winning the Curb:
Designing our futuristic airport end-state pickup and dropoff experiences. Responsible for scoping, roadmapping, and executing the initiatives required to work to move from aspirational to implemented.
Global Dispatch Strategy:
Developing our strategy for scaling various airport dispatch models; includes partnership with Tech, archetypes for launch, etc.
AVs for Airports and Venues:
Help lead and design the strategy to optimize AV operations at airports and venues
New verticals and services
: Lead exploration of new partnerships and integrations
Stakeholder Management & Strategy:
Partner with global groups to influence roadmaps across organizations. Work closely with Marketing, Product, Ops teams to pursue opportunities
Problem-Solving:
Identify and resolve blockers to expansion, and work with Product, Marketing and Operations to implement fixes and solves for roadblocks. Ensure the implementation aligns with the desired outcomes
Basic Qualifications
Bachelor\'s Degree in economics, management, finance, or similar field
8+ years of experience in operations, strategy, product, growth, or cross-functional program management
Aviation industry experience; including direct experience partnering with airlines or airport operators
Preferred Qualifications
Experience working on complex partner negotiations; M&A experience a plus
Strong communication and stakeholder management skills
Data-driven mindset and ability to turn insights into action
Comfort navigating ambiguity and building 0-to-1 initiatives
Experience in launching new products or growing adoption in cross-functional environments
Strong business acumen and ability to build compelling cases for investment
SQL experience and working closely with Data Science teams is a plus
Consumer-obsessed with a deep understanding of what makes a customer experience outstanding, both within and outside of an app.
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber\'s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
#J-18808-Ljbffr
The Sr. Manager of Curb Experience will be responsible for owning the strategic roadmap for scaling key Airport & Venue initiatives. Whether it's scaling new dispatch tech to drive increased efficiency, expanding partnerships, or deploying more immersive brand experiences, this person will play a key cross-functional role of bringing future vision to life.
What You\'ll Do
Winning the Curb:
Designing our futuristic airport end-state pickup and dropoff experiences. Responsible for scoping, roadmapping, and executing the initiatives required to work to move from aspirational to implemented.
Global Dispatch Strategy:
Developing our strategy for scaling various airport dispatch models; includes partnership with Tech, archetypes for launch, etc.
AVs for Airports and Venues:
Help lead and design the strategy to optimize AV operations at airports and venues
New verticals and services
: Lead exploration of new partnerships and integrations
Stakeholder Management & Strategy:
Partner with global groups to influence roadmaps across organizations. Work closely with Marketing, Product, Ops teams to pursue opportunities
Problem-Solving:
Identify and resolve blockers to expansion, and work with Product, Marketing and Operations to implement fixes and solves for roadblocks. Ensure the implementation aligns with the desired outcomes
Basic Qualifications
Bachelor\'s Degree in economics, management, finance, or similar field
8+ years of experience in operations, strategy, product, growth, or cross-functional program management
Aviation industry experience; including direct experience partnering with airlines or airport operators
Preferred Qualifications
Experience working on complex partner negotiations; M&A experience a plus
Strong communication and stakeholder management skills
Data-driven mindset and ability to turn insights into action
Comfort navigating ambiguity and building 0-to-1 initiatives
Experience in launching new products or growing adoption in cross-functional environments
Strong business acumen and ability to build compelling cases for investment
SQL experience and working closely with Data Science teams is a plus
Consumer-obsessed with a deep understanding of what makes a customer experience outstanding, both within and outside of an app.
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$186,000 per year. For New York, NY-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year. For all US locations, you will be eligible to participate in Uber\'s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
#J-18808-Ljbffr