Virtua
Gastroenterology Patient Experience Navigator - Mt. Holly
Virtua, Buckingham Park, New Jersey, United States
Overview
At Virtua Health, we exist to better serve you. That means being here for you in the moments that matter, striving each day to connect you to the care you need. We are a Magnet-recognized health system, affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. We employ more than 14,000 colleagues, including over 2,850 physicians, physician assistants, and nurse practitioners, to provide exceptional care close to home. We offer resources and health services in our communities through Eat Well, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. Location: Mount Holly - 175 Madison Avenue Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Burlington Hospital - 218 A Sunset Rd Job Information
Gastroenterology
strongly preferred. Job Summary
Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members. Position Responsibilities
Navigate patients through the continuum of care. Serve as a concierge service to improve customer outcomes for optimal transition of care. Increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to callers’ needs. Be part of the healthcare delivery team, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient. Perform data entry and complete all data records with concise patient information and appropriate coding where applicable to ensure proper tracking of leads. Understand databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database. Deliver monthly reporting showing outcomes and performance of service. Follow up with patients via telephone and correspondence; collaborate with providers and care team as necessary. Maintain confidential records and files, screen telephone calls and resolve routine inquiries/problems. Develop a thorough understanding of Virtua services including tests, preps and procedures for proper and timely scheduling of all Virtua clinical services. Have knowledge of insurance plans, medical terminology and financial assistance programs. Establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.). Reconcile department money reports and refunds, coordinate with accounting, and process credit cards for classes with monitoring of online transactions. Required Experience
A minimum of 2-3 years of customer service or call center experience required. Pleasant and professional phone skills with good diction, tone, and pace. Strong written communication skills including grammar and spelling. Ability to work quickly while making accurate decisions. Must be able to use general office equipment including a multi-line telephone system. Required Education
High school degree or equivalent; associate's degree preferred. Training / Certification / Licensure
Health care experience including medical terminology and managed care strongly preferred. Hourly Rate: $18.88 - $28.29. The actual salary/rate will vary based on experience as well as internal equity and market data. Virtua offers a comprehensive benefits package for full-time and part-time colleagues, including medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, disability and life insurance options, tuition assistance, and an employee assistance program that includes free counseling sessions.
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At Virtua Health, we exist to better serve you. That means being here for you in the moments that matter, striving each day to connect you to the care you need. We are a Magnet-recognized health system, affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. We employ more than 14,000 colleagues, including over 2,850 physicians, physician assistants, and nurse practitioners, to provide exceptional care close to home. We offer resources and health services in our communities through Eat Well, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. Location: Mount Holly - 175 Madison Avenue Remote Type: On-Site Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Burlington Hospital - 218 A Sunset Rd Job Information
Gastroenterology
strongly preferred. Job Summary
Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members. Position Responsibilities
Navigate patients through the continuum of care. Serve as a concierge service to improve customer outcomes for optimal transition of care. Increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to callers’ needs. Be part of the healthcare delivery team, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient. Perform data entry and complete all data records with concise patient information and appropriate coding where applicable to ensure proper tracking of leads. Understand databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database. Deliver monthly reporting showing outcomes and performance of service. Follow up with patients via telephone and correspondence; collaborate with providers and care team as necessary. Maintain confidential records and files, screen telephone calls and resolve routine inquiries/problems. Develop a thorough understanding of Virtua services including tests, preps and procedures for proper and timely scheduling of all Virtua clinical services. Have knowledge of insurance plans, medical terminology and financial assistance programs. Establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.). Reconcile department money reports and refunds, coordinate with accounting, and process credit cards for classes with monitoring of online transactions. Required Experience
A minimum of 2-3 years of customer service or call center experience required. Pleasant and professional phone skills with good diction, tone, and pace. Strong written communication skills including grammar and spelling. Ability to work quickly while making accurate decisions. Must be able to use general office equipment including a multi-line telephone system. Required Education
High school degree or equivalent; associate's degree preferred. Training / Certification / Licensure
Health care experience including medical terminology and managed care strongly preferred. Hourly Rate: $18.88 - $28.29. The actual salary/rate will vary based on experience as well as internal equity and market data. Virtua offers a comprehensive benefits package for full-time and part-time colleagues, including medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, disability and life insurance options, tuition assistance, and an employee assistance program that includes free counseling sessions.
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