Chenega Corporation
NOSC Analyst Lead (Overnight)
Chenega Corporation, Washington, District of Columbia, us, 20022
Overview
NOSC Analyst Lead (Overnight) Washington, DC – Remote Chenega Agile Real-Time Solutions (CARS) is seeking a NOSC Analyst Lead (Overnight) to provide support in rotation for FCC systems. The lead technician will use monitoring tools to identify and analyze problems or incidents in the enterprise networks, applications, servers, or other infrastructure. Lead a small team of technicians, providing oversight, training, and support. Responsibilities
Provide technical support for hardware, software, and network issues. Monitor the enterprise infrastructure, including applications and services. Work within the incident management process, implementing best practices. Perform initial diagnosis and drive service restoration. Engage internal and external support teams for incident resolution. Coordinate the resolution of IT-related outages and issues. Notify affected customers and track the progression of resolution. Provide on-call availability and support a variety of shifts. Maintain and update support tickets and documentation. Escalate issues as necessary per SOPs. Deliver outstanding customer service and follow-up. Other duties as assigned. Qualifications
Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR High school diploma or GED and 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis). Active CompTIA A+ or higher within 6 months of hire Must be a U.S. citizen and able to obtain Public Trust Clearance Knowledge, Skills, and Abilities
Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts; shift work is required in a high-paced environment. Panaman Night Shift: 7 pm to 7 am (2 on / 2 off / 3 on / 3 off). Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions. Experience with Splunk, SolarWinds, Dynatrace, NETSCOUT, NNMi, HPNA, Cisco Catalyst, or other monitoring and management platforms. Knowledge of network infrastructure, devices, and other IT systems. Excellent oral and written communication skills. Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Excellent skills in Microsoft Word, Excel, and other Office applications. Ability to provide technical assistance and support over the phone; strong phone skills, professional demeanor, and prior customer service experience. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it. Experience with ServiceNow Incident, Problem, and Change Management (Desirable). How you’ll grow
Our professional development plan focuses on helping team members at every level to identify and use their strengths to do their best work. We offer opportunities to sharpen skills through on-the-job experiences and formal development programs. Benefits
Chenega MIOS offers a broad range of benefits and values its team members. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS culture and citizenship
We foster a positive and supportive culture that encourages employees to do their best work, with well-being programs and opportunities for volunteerism and community impact. Learn more about Chenega’s impact on the world. Estimated Salary/Wage: USD $77,700.00/yr. Up to USD $85,000.00/yr.
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NOSC Analyst Lead (Overnight) Washington, DC – Remote Chenega Agile Real-Time Solutions (CARS) is seeking a NOSC Analyst Lead (Overnight) to provide support in rotation for FCC systems. The lead technician will use monitoring tools to identify and analyze problems or incidents in the enterprise networks, applications, servers, or other infrastructure. Lead a small team of technicians, providing oversight, training, and support. Responsibilities
Provide technical support for hardware, software, and network issues. Monitor the enterprise infrastructure, including applications and services. Work within the incident management process, implementing best practices. Perform initial diagnosis and drive service restoration. Engage internal and external support teams for incident resolution. Coordinate the resolution of IT-related outages and issues. Notify affected customers and track the progression of resolution. Provide on-call availability and support a variety of shifts. Maintain and update support tickets and documentation. Escalate issues as necessary per SOPs. Deliver outstanding customer service and follow-up. Other duties as assigned. Qualifications
Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR High school diploma or GED and 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis). Active CompTIA A+ or higher within 6 months of hire Must be a U.S. citizen and able to obtain Public Trust Clearance Knowledge, Skills, and Abilities
Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts; shift work is required in a high-paced environment. Panaman Night Shift: 7 pm to 7 am (2 on / 2 off / 3 on / 3 off). Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions. Experience with Splunk, SolarWinds, Dynatrace, NETSCOUT, NNMi, HPNA, Cisco Catalyst, or other monitoring and management platforms. Knowledge of network infrastructure, devices, and other IT systems. Excellent oral and written communication skills. Ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Excellent skills in Microsoft Word, Excel, and other Office applications. Ability to provide technical assistance and support over the phone; strong phone skills, professional demeanor, and prior customer service experience. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it. Experience with ServiceNow Incident, Problem, and Change Management (Desirable). How you’ll grow
Our professional development plan focuses on helping team members at every level to identify and use their strengths to do their best work. We offer opportunities to sharpen skills through on-the-job experiences and formal development programs. Benefits
Chenega MIOS offers a broad range of benefits and values its team members. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS culture and citizenship
We foster a positive and supportive culture that encourages employees to do their best work, with well-being programs and opportunities for volunteerism and community impact. Learn more about Chenega’s impact on the world. Estimated Salary/Wage: USD $77,700.00/yr. Up to USD $85,000.00/yr.
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