San José State University
Admissions Program Specialist
San José State University, San Jose, California, United States, 95199
Job Summary
San José State University is seeking an experienced, detail-oriented, and student-focused Admissions Program Specialist to join the Undergraduate Admissions and Outreach team. This position plays a critical role in expanding online access to higher education, particularly for working adult learners and students from historically underserved communities. Under the general supervision of the Executive Director of Undergraduate Admissions, and with a dotted-line reporting relationship to the Associate Director, the incumbent independently performs complex admissions-related functions in support of SJSU Online, a key initiative of Enrollment Management. Key Responsibilities
Serve as the primary liaison to SJSU Online Enrollment Counselors, handling all prospective and applicant inquiries Evaluate and verify applications, transcripts, and supporting documents to determine eligibility for admission Interpret and apply CSU and university admissions policies, including Title 5 and Chancellor’s Office directives Process applications and post transfer credit evaluations for special session programs Train and advise online enrollment and recruitment staff on admissions procedures Collaborate with various departments to ensure compliance and deliver exceptional service Use CMS, OnBase, and other systems for admissions review and transfer credit processing Support outreach events and assist with regular session admission processing during peak periods Knowledge, Skills & Abilities
Ability to communicate with constituents in a professional and respectful manner Knowledge of clear, audience-appropriate communication practices for students, faculty, and staff, while maintaining a student-centered approach Ability to interpret and apply CSU and SJSU admission requirements and policies Ability to provide timely and accurate responses, manage multiple priorities, and track decisions Ability to reason logically and analyze data to make informed decisions Ability to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty, and external agencies Ability to identify problems and find resolutions efficiently Utilizes or learns to utilize CMS for record keeping and to retrieve information Knowledge of technical databases and programs for Word documents, databases, communication tools, spreadsheets, etc. Ability to develop and lead presentations and workshops Must possess excellent customer service and public relations skills Takes initiative and is resourceful in planning work assignments and in implementing long-range program improvements Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Ability to compose and appropriately format correspondence and reports Knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools Ability to perform accurately in a detail-oriented environment. Must plan and execute multiple work priorities, organize and plan work and projects Ability to handle multiple work priorities, and organize and plan work and projects Required Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications
Bachelors or equivalent experience Three (3) to (5) years as an admissions evaluator Experience working in a higher education enrollment services environment, admissions, records, and/or evaluations Experience analyzing and interpreting college/high school transcripts, documents, process requirements, and university policies regarding admissions and enrollment Experience with PeopleSoft and customer service-based technology systems Excellent written communication skills Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation
Classification: Student Services Professional III Anticipated Hiring Range: $5,584/month - $6,000/month CSU Salary Range: $5,540/month - $7,893/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period:
September 17, 2025 through October 1, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information
University Personnel jobs at sjsu.edu 408-924-2252 Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the CDC and CDPH applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system-wide policy can be found in the CSU policy resource and questions may be sent to jobs at sjsu.edu. Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX and other laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university. Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Advertised: September 17, 2025 (9:00 AM) Pacific Daylight Time Applications close: Open until filled
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San José State University is seeking an experienced, detail-oriented, and student-focused Admissions Program Specialist to join the Undergraduate Admissions and Outreach team. This position plays a critical role in expanding online access to higher education, particularly for working adult learners and students from historically underserved communities. Under the general supervision of the Executive Director of Undergraduate Admissions, and with a dotted-line reporting relationship to the Associate Director, the incumbent independently performs complex admissions-related functions in support of SJSU Online, a key initiative of Enrollment Management. Key Responsibilities
Serve as the primary liaison to SJSU Online Enrollment Counselors, handling all prospective and applicant inquiries Evaluate and verify applications, transcripts, and supporting documents to determine eligibility for admission Interpret and apply CSU and university admissions policies, including Title 5 and Chancellor’s Office directives Process applications and post transfer credit evaluations for special session programs Train and advise online enrollment and recruitment staff on admissions procedures Collaborate with various departments to ensure compliance and deliver exceptional service Use CMS, OnBase, and other systems for admissions review and transfer credit processing Support outreach events and assist with regular session admission processing during peak periods Knowledge, Skills & Abilities
Ability to communicate with constituents in a professional and respectful manner Knowledge of clear, audience-appropriate communication practices for students, faculty, and staff, while maintaining a student-centered approach Ability to interpret and apply CSU and SJSU admission requirements and policies Ability to provide timely and accurate responses, manage multiple priorities, and track decisions Ability to reason logically and analyze data to make informed decisions Ability to maintain confidentiality and handle sensitive communications with students, parents, staff, faculty, and external agencies Ability to identify problems and find resolutions efficiently Utilizes or learns to utilize CMS for record keeping and to retrieve information Knowledge of technical databases and programs for Word documents, databases, communication tools, spreadsheets, etc. Ability to develop and lead presentations and workshops Must possess excellent customer service and public relations skills Takes initiative and is resourceful in planning work assignments and in implementing long-range program improvements Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Ability to compose and appropriately format correspondence and reports Knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools Ability to perform accurately in a detail-oriented environment. Must plan and execute multiple work priorities, organize and plan work and projects Ability to handle multiple work priorities, and organize and plan work and projects Required Qualifications
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications
Bachelors or equivalent experience Three (3) to (5) years as an admissions evaluator Experience working in a higher education enrollment services environment, admissions, records, and/or evaluations Experience analyzing and interpreting college/high school transcripts, documents, process requirements, and university policies regarding admissions and enrollment Experience with PeopleSoft and customer service-based technology systems Excellent written communication skills Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents Compensation
Classification: Student Services Professional III Anticipated Hiring Range: $5,584/month - $6,000/month CSU Salary Range: $5,540/month - $7,893/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period:
September 17, 2025 through October 1, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information
University Personnel jobs at sjsu.edu 408-924-2252 Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the CDC and CDPH applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system-wide policy can be found in the CSU policy resource and questions may be sent to jobs at sjsu.edu. Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX and other laws prohibit discrimination on the basis of sex in all education programs and activities operated by the university. Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Advertised: September 17, 2025 (9:00 AM) Pacific Daylight Time Applications close: Open until filled
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