Senecafoa
CA-San Jose, 485 N 1st Street, San Jose, CA 95112, USA
Description If you're driven by compassion and committed to making a meaningful difference, we invite you to join our team as a
Bilingual Lead Care Manager !
As a
Bilingual Lead Care Manager , you'll be a trusted guide and advocate, serving as the central support for youth and families seeking care coordination and community connections. This vital role involves close collaboration with an extended ECM team across counties, partnering with managed care plans, and building strong relationships to ensure youth and families receive the services they need to thrive.
ABOUT ENHANCED CARE MANAGEMENT
The
EnhancedCare Management (ECM)
program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management.
ABOUT SENECA
Seneca Family of Agencies
has been nominated among the Bay Area’s Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.
Responsibilities
Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
Complete a comprehensive assessment and develop a care plan for each enrolled member.
Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
Manage referrals, coordination, and follow-up to needed services and supports.
Provide education and identify support needs for youth and their family or other caregivers.
Provide services in person and/or via telehealth to meet each enrolled member’s care plan needs.
Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.
Qualifications REQUIRED
Education/experience requirements:
Bachelor's degree OR
Associate degree or equivalent + 1 year of applicable work experience OR
High school diploma/GED + 2 years of applicable work experience
Applicable experience includes paid or unpaid work with youth, families, or in the social services field.
At least 21 years of age.
Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region.
TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
Own vehicle and current automobile insurance.
PREFERRED
Prior case management and community-based experience preferred.
Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.
Skills
Commitment to advancing racial equity.
Strong written and oral communication skills.
Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.
Schedule
Full-time, Hybrid
Monday - Friday: 9am-5:30pm.
Client Driven Schedule: Flexibility required to work evenings and weekends as needed
Travel included - up to 90 miles.
Starting at
$27.32
-
$29.82
per hour.
Salary increases each year.
Additional increase by passing the bilingual proficiency exam.
Actual salary dependent on creditable experience above the minimum qualifications for the role.
Comprehensive employee benefits package, including:
75% paid medical premium
Full dental, vision, chiropractic, acupuncture, and fertility coverage
Family leave, long-term disability, and life insurance
50% paid premiums for dependents
New fertility benefits!
403b retirement plan
Employer-Paid Assistance Plan
5 weeks of flexible paid time off and 11 paid holidays.
Scholarship opportunities, ongoing training, and professional development opportunities.
Qualifications Skills Behaviors Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Description If you're driven by compassion and committed to making a meaningful difference, we invite you to join our team as a
Bilingual Lead Care Manager !
As a
Bilingual Lead Care Manager , you'll be a trusted guide and advocate, serving as the central support for youth and families seeking care coordination and community connections. This vital role involves close collaboration with an extended ECM team across counties, partnering with managed care plans, and building strong relationships to ensure youth and families receive the services they need to thrive.
ABOUT ENHANCED CARE MANAGEMENT
The
EnhancedCare Management (ECM)
program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management.
ABOUT SENECA
Seneca Family of Agencies
has been nominated among the Bay Area’s Top Workplaces for nearly a decade. We’re committed to providing traditionally marginalized communities with a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff, and our programs actively engage in conversations and training on Diversity, Equity, and Inclusion to promote equity and justice for the youth and families we serve.
Responsibilities
Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
Complete a comprehensive assessment and develop a care plan for each enrolled member.
Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
Manage referrals, coordination, and follow-up to needed services and supports.
Provide education and identify support needs for youth and their family or other caregivers.
Provide services in person and/or via telehealth to meet each enrolled member’s care plan needs.
Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable. Training in additional crisis intervention modalities may be required.
Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.
Qualifications REQUIRED
Education/experience requirements:
Bachelor's degree OR
Associate degree or equivalent + 1 year of applicable work experience OR
High school diploma/GED + 2 years of applicable work experience
Applicable experience includes paid or unpaid work with youth, families, or in the social services field.
At least 21 years of age.
Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region.
TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
Own vehicle and current automobile insurance.
PREFERRED
Prior case management and community-based experience preferred.
Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.
Skills
Commitment to advancing racial equity.
Strong written and oral communication skills.
Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.
Schedule
Full-time, Hybrid
Monday - Friday: 9am-5:30pm.
Client Driven Schedule: Flexibility required to work evenings and weekends as needed
Travel included - up to 90 miles.
Starting at
$27.32
-
$29.82
per hour.
Salary increases each year.
Additional increase by passing the bilingual proficiency exam.
Actual salary dependent on creditable experience above the minimum qualifications for the role.
Comprehensive employee benefits package, including:
75% paid medical premium
Full dental, vision, chiropractic, acupuncture, and fertility coverage
Family leave, long-term disability, and life insurance
50% paid premiums for dependents
New fertility benefits!
403b retirement plan
Employer-Paid Assistance Plan
5 weeks of flexible paid time off and 11 paid holidays.
Scholarship opportunities, ongoing training, and professional development opportunities.
Qualifications Skills Behaviors Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr