Deer Valley Resort
Signature Collection Assistant General Manager - Year Round
Deer Valley Resort, Park City, Utah, United States, 84060
Overview
Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION:
The Signature Collection Assistant General Manager is responsible for ensuring the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service.
RESPONSIBILITIES Operational Oversight & Property Management
Direct all aspects of lodge operations, including guest services, maintenance, housekeeping, and front office
Ensure the lodge operates efficiently to meet financial goals and improve overall performance
Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property
Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards
Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures
Leadership, Team Management, & Employee Development
Directly manage department heads, including Guest Services, Maintenance, and Housekeeping Managers, ensuring effective leadership within their teams
Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce
Schedule staff across departments to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines
Ensure that all teams work cohesively by fostering a spirit of cooperation, teamwork, and high levels of professionalism and service
Guest & Owner Relations
Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect
Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience
Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues
Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency
Financial & HOA Administration
Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits
Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation
Collaborate on tri-annual reserve studies, monitoring long-term financial planning for property upkeep and improvement
Oversee owner accounting software for dues and special assessments, working closely with Deer Valley accountants on billing and financial accuracy
Participate in board and annual meetings, contributing to discussions on property management, financial performance, and future planning
QUALIFICATIONS:
Minimum of five years of management experience, with at least four years in a senior-level hospitality role required
HOA management experience preferred
Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures
Capable of lifting at least 30 lbs.
Must have a valid driver's license and clean driving record to operate company vehicles
Availability to work weekends and holidays as required
DATES OF EMPLOYMENT:
Year Round
PAY RATE:
$80,000 - 95,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.
#J-18808-Ljbffr
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION:
The Signature Collection Assistant General Manager is responsible for ensuring the satisfaction of guests, owners, and employees by maintaining a safe environment and delivering exceptional service.
RESPONSIBILITIES Operational Oversight & Property Management
Direct all aspects of lodge operations, including guest services, maintenance, housekeeping, and front office
Ensure the lodge operates efficiently to meet financial goals and improve overall performance
Maintain high product quality standards across all departments, focusing on cleanliness, maintenance, and overall appearance of the property
Collaborate with the General Manager to oversee capital projects, financial reporting, and ensure compliance with safety standards
Manage profit and loss for the HOA and Deer Valley Resort, with oversight of budgets, forecasting, and the timely completion of month-end procedures
Leadership, Team Management, & Employee Development
Directly manage department heads, including Guest Services, Maintenance, and Housekeeping Managers, ensuring effective leadership within their teams
Actively participate in recruitment, training, and retention of staff to build and maintain a highly skilled and motivated workforce
Schedule staff across departments to maintain adequate coverage and optimize workflow while adhering to budgetary guidelines
Ensure that all teams work cohesively by fostering a spirit of cooperation, teamwork, and high levels of professionalism and service
Guest & Owner Relations
Act as a point of contact for guests, owners, and employees, demonstrating proactive problem-solving and conflict resolution with a focus on empathy and respect
Oversee guest service standards, ensuring that issues are resolved promptly and with exceptional care to guarantee a positive guest experience
Maintain open communication with owners and guests, providing regular updates on operations, financial matters, and property-related issues
Support the General Manager in overseeing communication and marketing efforts, including website content, social media, and digital platform consistency
Financial & HOA Administration
Assist in managing HOA and Deer Valley Resort annual budgets, ensuring all financial aspects of the property are accurate and within budgetary limits
Present monthly financial reports, including profit and loss statements, for management review and HOA board presentation
Collaborate on tri-annual reserve studies, monitoring long-term financial planning for property upkeep and improvement
Oversee owner accounting software for dues and special assessments, working closely with Deer Valley accountants on billing and financial accuracy
Participate in board and annual meetings, contributing to discussions on property management, financial performance, and future planning
QUALIFICATIONS:
Minimum of five years of management experience, with at least four years in a senior-level hospitality role required
HOA management experience preferred
Knowledge of budgeting, forecasting, P&L, capital planning, and accounting procedures
Capable of lifting at least 30 lbs.
Must have a valid driver's license and clean driving record to operate company vehicles
Availability to work weekends and holidays as required
DATES OF EMPLOYMENT:
Year Round
PAY RATE:
$80,000 - 95,000, dependent on experience
Deer Valley Resort is an Equal Opportunity Employer.
#J-18808-Ljbffr