ServiceNow
CRM Solution Strategy Architect (Pre Sales)
ServiceNow, Chicago, Illinois, United States, 60290
Overview
CRM Solution Strategy Architect (Pre Sales) — ServiceNow Role summary: Shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations. Translate strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM, FSM), and package commercial proposals to secure executive buy-in and deliver measurable outcomes. Experience with Salesforce/CRM at enterprise scale is valuable for this role. Key Responsibilities
Strategy & Executive Alignment: Engage senior business leaders to clarify growth, efficiency, and experience goals; craft compelling value narratives to secure sponsorship. Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM, FSM, data, and AI. Build phased roadmaps with KPIs, ROI, and success measures tied to outcomes. Solution Architecture: Design composable ServiceNow solutions for selling, quoting, order capture, case management, field service, and self-service. Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows. Develop coexistence and integration strategies with Salesforce, ERP, data platforms, and partner tools. Discovery & Design: Lead executive and SME workshops to capture requirements and define capabilities, epics, and user stories. Maintain reference architectures, process models, and data flows to guide delivery teams. Commercial Packaging: Build ROMs, staffing models, and delivery phasing; partner with services teams on SoWs and assumptions. Develop executive-ready proposals that articulate scope, value, and change impact. Stakeholder & Partner Orchestration: Align internal product, services account executives, and delivery teams through governance and decision forums; shape joint GTM motions with partners (SIs/ISVs). Innovation & IP: Identify accelerators, playbooks, integrations, and reusable assets for future engagements; co-create industry offers and quick-starts; continually learn new platform capabilities. Qualifications
8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM. 3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in. Strong enterprise architecture skills: integrations, data models, security, scalability. Experience designing coexistence strategies with Salesforce/ERP/data platforms. Exceptional facilitation, storytelling, and executive communication skills. Self-driven innovator with a bias to action and evidence of codifying IP/offers. Nice to have: ServiceNow certifications (CIS-CSM, CIS-SOM, CSA, CAD), CPQ/ordering expertise, ITIL, partner/PRM exposure. Compensation & Benefits
For positions in this location, base pay ranges from $121,700 to $213,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales roles may include an On Target Earnings (OTE) structure. Total compensation varies by location, qualifications, and skills. Benefits include health plans, FSA, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs. Other Information
Work personas (flexible, remote, or in-office) may apply based on location. ServiceNow is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, or other protected status. Reasonable accommodations are available for applicants. Export control regulations may apply. All employment is contingent on applicable approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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CRM Solution Strategy Architect (Pre Sales) — ServiceNow Role summary: Shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations. Translate strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM, FSM), and package commercial proposals to secure executive buy-in and deliver measurable outcomes. Experience with Salesforce/CRM at enterprise scale is valuable for this role. Key Responsibilities
Strategy & Executive Alignment: Engage senior business leaders to clarify growth, efficiency, and experience goals; craft compelling value narratives to secure sponsorship. Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM, FSM, data, and AI. Build phased roadmaps with KPIs, ROI, and success measures tied to outcomes. Solution Architecture: Design composable ServiceNow solutions for selling, quoting, order capture, case management, field service, and self-service. Apply AI capabilities (Now Assist, AI Agent Studio, AI Search) to automate business workflows. Develop coexistence and integration strategies with Salesforce, ERP, data platforms, and partner tools. Discovery & Design: Lead executive and SME workshops to capture requirements and define capabilities, epics, and user stories. Maintain reference architectures, process models, and data flows to guide delivery teams. Commercial Packaging: Build ROMs, staffing models, and delivery phasing; partner with services teams on SoWs and assumptions. Develop executive-ready proposals that articulate scope, value, and change impact. Stakeholder & Partner Orchestration: Align internal product, services account executives, and delivery teams through governance and decision forums; shape joint GTM motions with partners (SIs/ISVs). Innovation & IP: Identify accelerators, playbooks, integrations, and reusable assets for future engagements; co-create industry offers and quick-starts; continually learn new platform capabilities. Qualifications
8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM. 3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search). Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in. Strong enterprise architecture skills: integrations, data models, security, scalability. Experience designing coexistence strategies with Salesforce/ERP/data platforms. Exceptional facilitation, storytelling, and executive communication skills. Self-driven innovator with a bias to action and evidence of codifying IP/offers. Nice to have: ServiceNow certifications (CIS-CSM, CIS-SOM, CSA, CAD), CPQ/ordering expertise, ITIL, partner/PRM exposure. Compensation & Benefits
For positions in this location, base pay ranges from $121,700 to $213,000, plus equity (when applicable), variable/incentive compensation, and benefits. Sales roles may include an On Target Earnings (OTE) structure. Total compensation varies by location, qualifications, and skills. Benefits include health plans, FSA, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs. Other Information
Work personas (flexible, remote, or in-office) may apply based on location. ServiceNow is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, or other protected status. Reasonable accommodations are available for applicants. Export control regulations may apply. All employment is contingent on applicable approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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