EMERGING BLUE
We are looking for a strong VP of Operations with experience in scaling brands to join our growing client's team in New Orleans.
Responsibilities
Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond.
Own the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI - driving adoption, data integrity, role clarity, and measurable ROI.
Optimize and redesign an end‑to‑end omni‑channel order lifecycle spanning DTC e‑commerce, retail, and wholesale (BOPIS, ship‑from‑store, store‑to‑home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
Stand up agile PMO and governance model (intake, prioritization, resourcing, stage‑gates, and post‑mortems) with clear RACI across cross‑functional programs.
Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility.
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs.
Recruit, coach, and develop a high‑performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem‑solving.
Define and operationalize a best‑in‑class customer service model across channels with clear SLAs and VOC feedback loops.
Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
Strengthen operational controls across order‑to‑cash and procure‑to‑pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
Establish and publish a 12–18 month operations roadmap with business cases and resourcing; track progress via weekly/monthly reviews and QBRs.
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
Ensure the brand ethos and core values come to life in all operational touchpoints – from vendor relationships to internal business partners and driving a modern approach to scale.
Requirements
10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni‑channel DTC e‑commerce with wholesale and/or retail).
Proven ownership of enterprise systems across ERP (NetSuite preferred), WMS/OMS, POS, CRM, PLM, and finance tools; successful track record leading implementations/migrations and driving adoption in transaction‑heavy environments.
Hands‑on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle) and a data orientation (MDM, KPI design, dashboards/BI).
Excellence in program management/PMO, cross‑functional influence, and building lean, high‑performing teams that scale with growth.
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
Familiarity with OKRs and stage‑gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
Clear, concise communicator - effective from executive meetings to the warehouse; customer‑obsessed, quality‑driven, and metrics‑led.
Bachelor’s degree required; MBA or relevant advanced degree preferred.
Onsite in New Orleans (5 days/week) with occasional travel to NYC, vendor sites, and operations as needed.
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Responsibilities
Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond.
Own the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI - driving adoption, data integrity, role clarity, and measurable ROI.
Optimize and redesign an end‑to‑end omni‑channel order lifecycle spanning DTC e‑commerce, retail, and wholesale (BOPIS, ship‑from‑store, store‑to‑home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
Stand up agile PMO and governance model (intake, prioritization, resourcing, stage‑gates, and post‑mortems) with clear RACI across cross‑functional programs.
Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility.
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs.
Recruit, coach, and develop a high‑performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem‑solving.
Define and operationalize a best‑in‑class customer service model across channels with clear SLAs and VOC feedback loops.
Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
Strengthen operational controls across order‑to‑cash and procure‑to‑pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
Establish and publish a 12–18 month operations roadmap with business cases and resourcing; track progress via weekly/monthly reviews and QBRs.
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
Ensure the brand ethos and core values come to life in all operational touchpoints – from vendor relationships to internal business partners and driving a modern approach to scale.
Requirements
10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni‑channel DTC e‑commerce with wholesale and/or retail).
Proven ownership of enterprise systems across ERP (NetSuite preferred), WMS/OMS, POS, CRM, PLM, and finance tools; successful track record leading implementations/migrations and driving adoption in transaction‑heavy environments.
Hands‑on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle) and a data orientation (MDM, KPI design, dashboards/BI).
Excellence in program management/PMO, cross‑functional influence, and building lean, high‑performing teams that scale with growth.
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
Familiarity with OKRs and stage‑gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
Clear, concise communicator - effective from executive meetings to the warehouse; customer‑obsessed, quality‑driven, and metrics‑led.
Bachelor’s degree required; MBA or relevant advanced degree preferred.
Onsite in New Orleans (5 days/week) with occasional travel to NYC, vendor sites, and operations as needed.
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