Tapestry
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies and initiatives across all categories; communicates goals to the team, tracks store performance at all times and achieves sales targets. Productivity management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager. Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics. Represents the brand in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers to drive business. Takes initiative and demonstrates ownership and accountability for the results of self and others. Works directly with the Store/District Manager to protect and drive the needs of the business. Ensures all daily tasks are completed without negatively impacting Coach standards of service. Approaches challenges indirectly and in a timely manner and takes action to course-correct when appropriate. Builds trusting relationships with peers and team; acts as an advocate for the Brand. Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and store performance. Delegates and empowers others. Creates enthusiasm and positivity for a shared vision and mission. Recognizes and values individual performance. OPERATIONS: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for ongoing development in partnership with the Store Manager. Resolves performance problems using appropriate communication, coaching and counseling techniques. Adheres to all retail policies and procedures including POS and Operations. Leverages and understands Coach’s tools and technology to support service and operations of store. Recruits, interviews, on-boards and works with Store Manager on strategies to maintain top talent, while creating a talent bench. Manages daily operational tasks including selling and service expectations, operations, payroll, human resources and loss prevention. Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to meet the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts and communicates with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building with partnership from the corporate office; communicates needs to ensure aesthetic and safety requirements are met. Adheres to all retail policies and procedures including POS and Operations. Leverages and understands Coach’s tools and technology to support service and operations of store. Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly. Creativity : Comes up with many new and unique ideas; makes connections among previously unrelated notions; is seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product/service improvements; builds relationships and earns trust and respect. Dealing with Ambiguity : Copes with change; can act without having the total picture; remains calm when things are uncertain. Drive for Results : Exceeds goals; consistently high performance; focuses on bottom-line results. Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on the Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement. Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends; articulates credible visions and creates competitive strategies. Developing Direct Reports and Others : Provides challenging tasks and development discussions; understands career goals; builds development plans and executes them; supports developmental systems in the organization. Building Effective Teams : Creates strong morale; shares wins; fosters open dialogue; defines success for the whole team and builds belonging. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans with Disabilities Act (ADA) Coach will provide reasonable accommodations for applicants and employees. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$22.50 TO $37.25 Hourly General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, please refer to U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive product discounts and incentive compensation.
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SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values. Develops sales strategies and initiatives across all categories; communicates goals to the team, tracks store performance at all times and achieves sales targets. Productivity management: holds the management team accountable for personal productivity and management contribution. Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager. Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics. Represents the brand in the market to drive loyalty and business (e.g., charity events, local associations, mall initiatives). Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Store Manager and/or District Manager as needed. Develops the team to build long-term relationships with customers to drive business. Takes initiative and demonstrates ownership and accountability for the results of self and others. Works directly with the Store/District Manager to protect and drive the needs of the business. Ensures all daily tasks are completed without negatively impacting Coach standards of service. Approaches challenges indirectly and in a timely manner and takes action to course-correct when appropriate. Builds trusting relationships with peers and team; acts as an advocate for the Brand. Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and store performance. Delegates and empowers others. Creates enthusiasm and positivity for a shared vision and mission. Recognizes and values individual performance. OPERATIONS: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for ongoing development in partnership with the Store Manager. Resolves performance problems using appropriate communication, coaching and counseling techniques. Adheres to all retail policies and procedures including POS and Operations. Leverages and understands Coach’s tools and technology to support service and operations of store. Recruits, interviews, on-boards and works with Store Manager on strategies to maintain top talent, while creating a talent bench. Manages daily operational tasks including selling and service expectations, operations, payroll, human resources and loss prevention. Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to meet the needs of the business (e.g., payroll, staffing, scheduling, merchandising). Interacts and communicates with Lead Supervisor and Store Manager. Maintains interior and exterior upkeep of the building with partnership from the corporate office; communicates needs to ensure aesthetic and safety requirements are met. Adheres to all retail policies and procedures including POS and Operations. Leverages and understands Coach’s tools and technology to support service and operations of store. Our Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly. Creativity : Comes up with many new and unique ideas; makes connections among previously unrelated notions; is seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for product/service improvements; builds relationships and earns trust and respect. Dealing with Ambiguity : Copes with change; can act without having the total picture; remains calm when things are uncertain. Drive for Results : Exceeds goals; consistently high performance; focuses on bottom-line results. Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on the Fly : Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement. Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences and trends; articulates credible visions and creates competitive strategies. Developing Direct Reports and Others : Provides challenging tasks and development discussions; understands career goals; builds development plans and executes them; supports developmental systems in the organization. Building Effective Teams : Creates strong morale; shares wins; fosters open dialogue; defines success for the whole team and builds belonging. Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans with Disabilities Act (ADA) Coach will provide reasonable accommodations for applicants and employees. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$22.50 TO $37.25 Hourly General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in the company’s 401(k) plan and take paid time off for wellness needs and vacations. For additional information about benefits, please refer to U.S Store Compensation & Benefits. General Description of Other Compensation: Eligible employees may receive product discounts and incentive compensation.
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