Inspire Brands
Senior Director Team Member Products
Inspire Brands, Cartersville, Georgia, United States, 30120
Overview
PURPOSE
The Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.
This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).
Responsibilities
Lead defining future state Team Member experience; Identify breakthrough technologies to support the vision
Oversee roadmap creation and execution by driving x-functional process
Balancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partners
Build and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operators
Establish and reiterate internal processes and documentation to enable team operations and increase team effectiveness
Build partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issues
Provide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operations
Work with finance partners to set and manage towards the capital and G&A budget
Build effective teams by attracting talent, training employees, and developing high performers
Education and Experience Qualifications
Bachelor’s degree in business administration, marketing, economics, or a related field
MBA or similar graduate degree preferred
15+ years of modern product management practices, agile methodologies, and test-driven development experience
Understanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plus
Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit
Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)
Equipped with the fluency to be capable of understanding technical constraints and discussing tradeoffs between development and business teams, following the agile delivery principle
Have a strategic mindset, a strong decision quality, and an ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organization
Possesses abilities to plan and align across a complex matrix organization, a drive towards results by ensuring accountability, and a keen eye for process optimization
Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
Ability to select vendors for RFP, manage vendor relationships, and contractual terms
Self-starter personality who can operate with minimal supervision while navigating ambiguities and complexities
Experienced people manager with a proven record of building a high-performing team
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The Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.
This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).
Responsibilities
Lead defining future state Team Member experience; Identify breakthrough technologies to support the vision
Oversee roadmap creation and execution by driving x-functional process
Balancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partners
Build and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operators
Establish and reiterate internal processes and documentation to enable team operations and increase team effectiveness
Build partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issues
Provide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operations
Work with finance partners to set and manage towards the capital and G&A budget
Build effective teams by attracting talent, training employees, and developing high performers
Education and Experience Qualifications
Bachelor’s degree in business administration, marketing, economics, or a related field
MBA or similar graduate degree preferred
15+ years of modern product management practices, agile methodologies, and test-driven development experience
Understanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plus
Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit
Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)
Equipped with the fluency to be capable of understanding technical constraints and discussing tradeoffs between development and business teams, following the agile delivery principle
Have a strategic mindset, a strong decision quality, and an ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organization
Possesses abilities to plan and align across a complex matrix organization, a drive towards results by ensuring accountability, and a keen eye for process optimization
Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
Ability to select vendors for RFP, manage vendor relationships, and contractual terms
Self-starter personality who can operate with minimal supervision while navigating ambiguities and complexities
Experienced people manager with a proven record of building a high-performing team
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