Mejuri
Overview
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, Mejuri believes fine jewelry shouldn’t require a special occasion and should celebrate your style, life, and everyday choices. Mejuri operates online, in app, and across a growing global retail footprint of 45+ stores. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect its values and long-term vision. The Role: The Floor Lead is a valued member of our store leadership team, championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are executed and maintained. The Floor Lead maintains a strong presence on the sales floor, demonstrates outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team daily. Responsibilities
Customer Experience:
Enable a memorable and personalized customer service experience that connects customers to the Mejuri brand and strives to exceed expectations. Execute and coach others on our Selling Programs. Remain knowledgeable of all Mejuri products and latest launches. Assist the team with implementing customer-centric campaigns and maintaining relationships. Positively ensure all KPIs are consistently achieved. Take ownership of delivering strong results with a focus on team and individual goals. Maintain operational processes that positively impact sales, reduce spend, and enhance the business. Support management in ideating and developing new sales opportunities to drive traffic and engage with clients. Drive business through clienteling, sourcing new customers, and fostering existing relationships. Manage sales floor operations, coaching and providing in-the-moment feedback to support the sales team. Provide critical insights and make daily recommendations. Operations
Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, and employee management, ensuring daily business requirements are achieved. Support all transaction types within our OMNI business (purchases, returns, exchanges, phone sales, BOPIS, BORIS) ensuring customer expectations are exceeded. Manage inventory tasks including shipping & receiving and transfers. Collaborate with store management to identify opportunities to improve daily operations (systems, tools, processes). Ensure physical store maintenance is upheld to a high standard. Partner with the Visual Lead to analyze KPIs and monitor stock levels to create a productive sales environment and determine actions to improve sell-through. Provide support to Visual Lead during retail campaign implementation and ensure execution deadlines for VM initiatives are met. Support day-to-day maintenance of visual displays and product; report damaged displays or tools; provide feedback to Visual Lead on gaps and opportunities. What you'll bring to the team
Experience in a high-volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking to identify challenges and develop action plans. Physical requirements: ability to stand for 8 hours, lift 50 lbs. Must be able to work outside of regular hours on occasion, including evenings, weekends, and holidays. Benefits at Mejuri
A minimum of two weeks vacation, plus personal days and three religious observance days for full-time employees. Comprehensive medical and dental benefits, mental health coverage, generous personal and sick days, bereavement leave (including miscarriage and stillbirth support). Parental leave salary top-up of up to 80%, plus a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount. Accrediting values and culture
Mejuri operates with guiding values that shape collaboration, luxury, and inclusion across roles and locations. These values drive decision making and customer experiences, with success defined by living the values relentlessly. Values
include: FIND A WAY, RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, JUST DO IT, HUMILITY, CURIOSITY, DRIVE RESULTS, TEAM FIRST. Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms of employment on the basis of race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category. If you require accommodation, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance, requests for information in accessible formats, or to report accessibility problems, please share in your application. Legal and application notes:
Mejuri only includes information necessary for employment and compliance with applicable laws. The base pay range for this role is $22-$25 per hour, depending on experience and qualifications.
#J-18808-Ljbffr
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, Mejuri believes fine jewelry shouldn’t require a special occasion and should celebrate your style, life, and everyday choices. Mejuri operates online, in app, and across a growing global retail footprint of 45+ stores. The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect its values and long-term vision. The Role: The Floor Lead is a valued member of our store leadership team, championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are executed and maintained. The Floor Lead maintains a strong presence on the sales floor, demonstrates outstanding people skills, and champions Mejuri’s values. A true team player with a can-do attitude that motivates the team daily. Responsibilities
Customer Experience:
Enable a memorable and personalized customer service experience that connects customers to the Mejuri brand and strives to exceed expectations. Execute and coach others on our Selling Programs. Remain knowledgeable of all Mejuri products and latest launches. Assist the team with implementing customer-centric campaigns and maintaining relationships. Positively ensure all KPIs are consistently achieved. Take ownership of delivering strong results with a focus on team and individual goals. Maintain operational processes that positively impact sales, reduce spend, and enhance the business. Support management in ideating and developing new sales opportunities to drive traffic and engage with clients. Drive business through clienteling, sourcing new customers, and fostering existing relationships. Manage sales floor operations, coaching and providing in-the-moment feedback to support the sales team. Provide critical insights and make daily recommendations. Operations
Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, and employee management, ensuring daily business requirements are achieved. Support all transaction types within our OMNI business (purchases, returns, exchanges, phone sales, BOPIS, BORIS) ensuring customer expectations are exceeded. Manage inventory tasks including shipping & receiving and transfers. Collaborate with store management to identify opportunities to improve daily operations (systems, tools, processes). Ensure physical store maintenance is upheld to a high standard. Partner with the Visual Lead to analyze KPIs and monitor stock levels to create a productive sales environment and determine actions to improve sell-through. Provide support to Visual Lead during retail campaign implementation and ensure execution deadlines for VM initiatives are met. Support day-to-day maintenance of visual displays and product; report damaged displays or tools; provide feedback to Visual Lead on gaps and opportunities. What you'll bring to the team
Experience in a high-volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking to identify challenges and develop action plans. Physical requirements: ability to stand for 8 hours, lift 50 lbs. Must be able to work outside of regular hours on occasion, including evenings, weekends, and holidays. Benefits at Mejuri
A minimum of two weeks vacation, plus personal days and three religious observance days for full-time employees. Comprehensive medical and dental benefits, mental health coverage, generous personal and sick days, bereavement leave (including miscarriage and stillbirth support). Parental leave salary top-up of up to 80%, plus a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews. Internal coaching department and learning and development to support career growth and plans for everyone. A generous product discount. Accrediting values and culture
Mejuri operates with guiding values that shape collaboration, luxury, and inclusion across roles and locations. These values drive decision making and customer experiences, with success defined by living the values relentlessly. Values
include: FIND A WAY, RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, JUST DO IT, HUMILITY, CURIOSITY, DRIVE RESULTS, TEAM FIRST. Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms of employment on the basis of race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category. If you require accommodation, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance, requests for information in accessible formats, or to report accessibility problems, please share in your application. Legal and application notes:
Mejuri only includes information necessary for employment and compliance with applicable laws. The base pay range for this role is $22-$25 per hour, depending on experience and qualifications.
#J-18808-Ljbffr