Atlassian
Principal Customer Success Manager, Public Sector
Atlassian, San Francisco, California, United States, 94199
Principal Customer Success Manager, Public Sector
Join to apply for the
Principal Customer Success Manager, Public Sector
role at
Atlassian . Atlassian supports a distributed-first model. Atlassians can choose where they work – in an office, from home, or a combination of both. Interviews and onboarding are conducted virtually; we hire in countries where we have a legal entity. Overview
Atlassian is seeking a Principal Customer Success Manager for Public Sector to drive customer success strategies, adoption, and outcomes for high-value government and public sector accounts. Responsibilities
Develop trusted advisor relationships with customers at the C-suite and executive level. Guide customers and the Atlassian Account Team to develop Customer Success Plans, including regular check-ins and QBRs. Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. Mitigate churn through early risk identification and intervention in partnership with the account team. Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Qualifications
Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understand configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. Compensation
Base pay ranges are geographic zone-based. Zone A: $174,600 - $227,950; Zone B: $156,600 - $204,450; Zone C: $144,900 - $189,175. This role may be eligible for benefits, bonuses, commissions, and equity. Location-based zoning and exact offer details will be confirmed with the recruiter. For more information, see go.atlassian.com/payzones. Benefits
At Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources and volunteer days. For more information, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, our goal is to unleash the potential of every team. We value diverse perspectives and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We can support accommodations or adjustments at any stage of the recruitment process. Inform our Recruitment team during your conversation. To learn more about our culture and hiring process, visit go.atlassian.com/crh. EEO
All your information will be kept confidential according to EEO guidelines. IsExpired: false
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Join to apply for the
Principal Customer Success Manager, Public Sector
role at
Atlassian . Atlassian supports a distributed-first model. Atlassians can choose where they work – in an office, from home, or a combination of both. Interviews and onboarding are conducted virtually; we hire in countries where we have a legal entity. Overview
Atlassian is seeking a Principal Customer Success Manager for Public Sector to drive customer success strategies, adoption, and outcomes for high-value government and public sector accounts. Responsibilities
Develop trusted advisor relationships with customers at the C-suite and executive level. Guide customers and the Atlassian Account Team to develop Customer Success Plans, including regular check-ins and QBRs. Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions. Mitigate churn through early risk identification and intervention in partnership with the account team. Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Qualifications
Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understand configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. Compensation
Base pay ranges are geographic zone-based. Zone A: $174,600 - $227,950; Zone B: $156,600 - $204,450; Zone C: $144,900 - $189,175. This role may be eligible for benefits, bonuses, commissions, and equity. Location-based zoning and exact offer details will be confirmed with the recruiter. For more information, see go.atlassian.com/payzones. Benefits
At Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources and volunteer days. For more information, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, our goal is to unleash the potential of every team. We value diverse perspectives and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We can support accommodations or adjustments at any stage of the recruitment process. Inform our Recruitment team during your conversation. To learn more about our culture and hiring process, visit go.atlassian.com/crh. EEO
All your information will be kept confidential according to EEO guidelines. IsExpired: false
#J-18808-Ljbffr