Staff Product Manager, ServiceNow

Department Description At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Our Enterprise Technology mission is to deliver technology solutions aligned to business strategies, enabling enterprise efficiency and cross-company collaboration. The Corporate Technology group powers TWDC’s corporate functions, enterprise workflows, and service management platforms across the full product lifecycle, from strategy and roadmaps to delivery, engineering, and ongoing support. We partner with internal corporate teams across Brand Management, Corporate Communications, Corporate Real Estate, Corporate Social Responsibility, Global Labor & Product Standards, Global Security, Investor Relations, Management Audit, Legal & Global Affairs, Supply Chain Compliance, Trade Management, & Logistics, and with segment partners to deliver a cohesive technology experience across the company. Responsibilities of Role

The Staff Product Manager is a senior individual contributor responsible for defining and driving the strategy, planning, and execution oversight for a portfolio of internal technology products. This role partners with business stakeholders, engineering teams, and senior leaders to deliver solutions that generate measurable business value. It oversees the entire product lifecycle from ideation to operations and serves as the primary liaison between Corporate Technology and customers to deliver solutions on the ServiceNow platform. The role requires strong product leadership, cross-functional influence, and a balance of strategic vision with pragmatic execution. Product Strategy & Vision

Own the vision and value proposition for a portfolio of business enablement products built on the ServiceNow platform Define product strategies and multi-year roadmaps aligned with enterprise goals and customer priorities Act as a domain expert across multiple product areas, using data, user insights, and market knowledge to guide decisions Develop core product positioning, messaging, and strategic narratives for executive stakeholders Product Planning & Delivery Oversight

Create and maintain 12–24-month product roadmaps that deliver measurable business value Lead PRD development, prioritizing features based on user needs, business goals, and technical feasibility Oversee the full product lifecycle from ideation through sustainment Collaborate with agile delivery teams and Product Owners to ensure successful planning and execution Stakeholder & Partner Engagement

Build trusted relationships with business partners and segment leaders as the primary contact for product direction and prioritization Facilitate alignment between enterprise technology and business partners to meet evolving needs Identify opportunities for external partnerships, licensing, or integrations Escalate complex inquiries and manage cross-team dependencies Market Awareness & Competitive Landscape

Maintain understanding of competitive landscape and industry trends Conduct landscape analyses and present to inform strategic planning Lead or support pilots and beta programs to validate market fit Partner with stakeholders to develop long-term plans and budgets Manage budgets, forecasts, and cost models to support sustainable operations Leadership, Coaching & Standards Development

Share best practices and templates across teams Mentor product managers, owners, and analysts Lead cross-functional initiatives requiring coordination and influence Key Attributes

Thinks Strategically Stay current on business trends and technology advances Link product strategy to customer needs and financial targets Identify key opportunities and consider broader impact Make sound, prioritized decisions Builds Relationships Voice of the customer, aligning needs with product strategy Collaborate across diverse teams; facilitate win-win solutions Manage stakeholder relationships and executive partnerships Communicates Effectively Convey information candidly and timely Listen, ask questions, and tailor messaging Persuade and drive commitment with clear rationale Drives Results Keep commitments and drive outcomes with data-driven decision making Manage projects and resources to align with strategy Develop metrics to assess performance Inspires Creativity and Innovation Conceive creative ideas and challenge the status quo Transfer ideas across boundaries and encourage opportunity Balance risk and opportunity with proactive exploration Champions Change Remain productive through change and uncertainty Coach others through transitions Builds Teams Support productivity and morale; mentor and provide feedback Share accountability and responsibility across teams Encourage high performance beyond perceived limits Exhibits Professional Excellence Treat others with respect and earn trust Maintain composure under pressure; pursue self-improvement Lead by example Must Haves Minimum 7 years of experience managing complex products in a large, multi-national corporation 5+ years implementing or building on the ServiceNow platform Ability to define multi-year product strategies and roadmaps Strategic thought partner to business stakeholders Strong product positioning and internal marketing practices Product Planning & Delivery Oversight Deep ServiceNow platform knowledge, including custom development and integrations Experience scaling ServiceNow modules with focus on performance and automation Hands-on lifecycle oversight from ideation to sustainment Prioritization based on value, feasibility, dependencies Agile delivery expertise with backlog management Partner with engineering and delivery teams for quality and timeliness Experience with Scrum, SAFe, Kanban and Jira/ADO ITIL principles and SLAs/KPIs familiarity Stakeholder & Partner Engagement Exceptional communication and relationship-building across levels Executive stakeholder engagement and alignment facilitation Leadership in business discovery and co-creation with partners Experience evaluating third-party partnerships and licensing Market Awareness & Competitive Landscape Analytical skills for landscape assessments Translate market data into actionable strategy Pilots/beta programs and roadmap adaptation Strategic briefings to senior audiences Budgeting, forecasting, and resource allocation expertise Cost modeling and funding strategy development Vendor/partner relationship management Leadership, Coaching & Standards Development Mentor and elevate product management maturity Lead cross-functional initiatives and autonomous leadership Nice To Haves ITIL certifications; agile certifications (PMI-ACP, CSPO, SAFe PO/PM, ICP-ACC) ServiceNow certifications (CSA, CIS, CTA) Other advanced product/platform/agile certifications Education Bachelor’s degree in a relevant field or equivalent work experience Master’s or advanced degree preferred in related disciplines #DISNEYTECH The hiring range for this position in Seattle is $145,400 - $195,000 per year and in California is $138,900 - $186,200 per year. The base pay offered will reflect internal equity and geographic region, knowledge, skills, and experience. Bonuses and/or long-term incentives may be provided, along with standard benefits. Disability Accommodation for Employment Applications

The Walt Disney Company is an Equal Employment Opportunity employer. If you need a reasonable accommodation to search or apply for a position, visit the Disney candidate disability accommodations FAQs. We will respond only to requests related to accessibility of the online application system due to a disability.

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