WillowTree
Locations: Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC.
Who We Are
WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products that meet clients’ business needs. We’re a global consultancy with clients including the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino’s, and more. We measure ourselves by the outcomes we achieve for our clients. In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings the ability to deliver customer service solutions to clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives. Location and Flexibility
Our Software Engineering Managers are essential to WillowTree’s culture of collaboration. This role follows a hybrid model with in-office presence on Tuesdays, Wednesdays, and Thursdays at one of our WillowTree locations. The Opportunity
As a
Senior Software Engineering Manager , you’ll lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for clients while guiding team members in their personal and professional growth. You’ll set the technical vision, drive adoption of modern engineering practices, and shape the solutions we deliver. Success means leading energized, high-performing teams that deliver high-quality software and create lasting impact for clients. Responsibilities (implied)
Lead cross-functional teams to deliver digital products. Define technical vision and promote modern engineering practices. Foster team growth, mentoring, and professional development. Qualifications
Demonstrated ability to set and drive technical vision, championing innovation and integrating emerging technologies to solve complex challenges. 8+ years of professional engineering experience, with 4+ years leading multiple engineering teams or large functions. Proven track record of building, scaling, and developing high-performing teams, including succession planning and coaching other engineering leaders. Expertise in modern software delivery practices (CI/CD, Agile, DevOps), with experience scaling these methodologies across teams. Strong ability to build trust and psychological safety, navigate complex interpersonal dynamics, and handle difficult conversations with long-term impact in mind. Experience owning end-to-end delivery of large-scale digital products or platforms, focusing on scalability, security, maintainability, and architectural excellence. Skilled at translating complex technical and business challenges into actionable strategies and aligning cross-functional teams and executives to a shared vision. Experience in a client services or agency environment. Background in interviewing, hiring, and consulting teams on best practices. Bonus Points
Experience as a Project Manager, Product Manager, or Scrum Master in a leading consultancy or agency. Proven ability to guide clients in adopting modern engineering or agile delivery practices. Experience in account planning and growth activities. You’ll Love This Job If You…
Thrive on collaborating with both clients and teams to deliver software in an agile environment. See products as part of a larger ecosystem of development, testing, and deployment tools. Take pride in your work and honor your commitments. Value opportunities to immerse yourself deeply in challenging, rewarding work. Celebrate differences and thrive in inclusive environments where everyone’s contributions are valued. Appreciate a feedback culture that supports personal and professional growth. Why WillowTree?
We offer a place to be yourself. Our differences benefit our teams, communities, and the products we craft. WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we balance that with a culture that supports your growth and cares about your well-being. We’re committed to an inclusive environment where every Tree can thrive. Equal Employment Opportunity
WillowTree celebrates differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits — Medical, Vision, Dental (including option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Employee Assistance Program (EAP) And more! USA Pay Range $160,000 - $192,000 USD How to Apply
To express interest, please submit your application through the standard process.
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WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products that meet clients’ business needs. We’re a global consultancy with clients including the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino’s, and more. We measure ourselves by the outcomes we achieve for our clients. In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings the ability to deliver customer service solutions to clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives. Location and Flexibility
Our Software Engineering Managers are essential to WillowTree’s culture of collaboration. This role follows a hybrid model with in-office presence on Tuesdays, Wednesdays, and Thursdays at one of our WillowTree locations. The Opportunity
As a
Senior Software Engineering Manager , you’ll lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for clients while guiding team members in their personal and professional growth. You’ll set the technical vision, drive adoption of modern engineering practices, and shape the solutions we deliver. Success means leading energized, high-performing teams that deliver high-quality software and create lasting impact for clients. Responsibilities (implied)
Lead cross-functional teams to deliver digital products. Define technical vision and promote modern engineering practices. Foster team growth, mentoring, and professional development. Qualifications
Demonstrated ability to set and drive technical vision, championing innovation and integrating emerging technologies to solve complex challenges. 8+ years of professional engineering experience, with 4+ years leading multiple engineering teams or large functions. Proven track record of building, scaling, and developing high-performing teams, including succession planning and coaching other engineering leaders. Expertise in modern software delivery practices (CI/CD, Agile, DevOps), with experience scaling these methodologies across teams. Strong ability to build trust and psychological safety, navigate complex interpersonal dynamics, and handle difficult conversations with long-term impact in mind. Experience owning end-to-end delivery of large-scale digital products or platforms, focusing on scalability, security, maintainability, and architectural excellence. Skilled at translating complex technical and business challenges into actionable strategies and aligning cross-functional teams and executives to a shared vision. Experience in a client services or agency environment. Background in interviewing, hiring, and consulting teams on best practices. Bonus Points
Experience as a Project Manager, Product Manager, or Scrum Master in a leading consultancy or agency. Proven ability to guide clients in adopting modern engineering or agile delivery practices. Experience in account planning and growth activities. You’ll Love This Job If You…
Thrive on collaborating with both clients and teams to deliver software in an agile environment. See products as part of a larger ecosystem of development, testing, and deployment tools. Take pride in your work and honor your commitments. Value opportunities to immerse yourself deeply in challenging, rewarding work. Celebrate differences and thrive in inclusive environments where everyone’s contributions are valued. Appreciate a feedback culture that supports personal and professional growth. Why WillowTree?
We offer a place to be yourself. Our differences benefit our teams, communities, and the products we craft. WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we balance that with a culture that supports your growth and cares about your well-being. We’re committed to an inclusive environment where every Tree can thrive. Equal Employment Opportunity
WillowTree celebrates differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits — Medical, Vision, Dental (including option for 100% coverage of individual employee medical premiums) Life & Disability Insurance 401K matching Flexible paid time off & paid company holidays Employee Assistance Program (EAP) And more! USA Pay Range $160,000 - $192,000 USD How to Apply
To express interest, please submit your application through the standard process.
#J-18808-Ljbffr