Massachusetts General Hospital
Patient Service Coordinator II
Massachusetts General Hospital, Chelsea, Massachusetts, us, 02150
Overview
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Type Per Diem
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Functions as part of the care team in a Patient Centered Medical Home practice
Provides administrative support to providers and clinical staff
Primary roles include Front Desk and phone scheduler as needed
Provides superior customer service in face to face patient contact and via the phone
Use iPads for PROMs survey collection
Patient check in and check out; co-pay collection
Verify patient\'s insurance, assist with additional resources as needed
Enroll patients in Patient Gateway
Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center
Prepares faxes and mails paperwork
Schedules/reschedules/cancels appointments
Addresses and triages live phone calls as needed
Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day
Schedules patient appointments for follow up office visits
Completes EPIC functions, such as Arrival Status, No Show, and Cancellations
Fills empty slots within the clinician\'s schedules daily using the workqueue list
Screens patients appropriate for direct scheduling (Patient Gateway requests)
Runs designated EPIC reports and follows up with paperwork as needed
Prepares prescription messages in EPIC for Immerse program
Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift
Recommends solutions to workflow; participates in troubleshooting and evaluating changes
Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
Qualifications Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? Yes
Licenses and Credentials
N/A
Experience
Office experience 2-3 years preferred
Knowledge, Skills and Abilities
Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Effective written communication and ability to convey information clearly
Ability to understand and respond to written instructions; compose/edit emails, memos and letters; take complete and accurate messages
Time management and the ability to manage multiple tasks
Well organized with strong time management; follow established protocols and work within systems
Additional Job Details (if applicable) Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type Onsite
Work Location 151 Everett Avenue
Scheduled Weekly Hours 0
Employee Type Per Diem
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
Grade 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\'s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Type Per Diem
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Functions as part of the care team in a Patient Centered Medical Home practice
Provides administrative support to providers and clinical staff
Primary roles include Front Desk and phone scheduler as needed
Provides superior customer service in face to face patient contact and via the phone
Use iPads for PROMs survey collection
Patient check in and check out; co-pay collection
Verify patient\'s insurance, assist with additional resources as needed
Enroll patients in Patient Gateway
Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center
Prepares faxes and mails paperwork
Schedules/reschedules/cancels appointments
Addresses and triages live phone calls as needed
Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day
Schedules patient appointments for follow up office visits
Completes EPIC functions, such as Arrival Status, No Show, and Cancellations
Fills empty slots within the clinician\'s schedules daily using the workqueue list
Screens patients appropriate for direct scheduling (Patient Gateway requests)
Runs designated EPIC reports and follows up with paperwork as needed
Prepares prescription messages in EPIC for Immerse program
Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift
Recommends solutions to workflow; participates in troubleshooting and evaluating changes
Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies
Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
Qualifications Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? Yes
Licenses and Credentials
N/A
Experience
Office experience 2-3 years preferred
Knowledge, Skills and Abilities
Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Effective written communication and ability to convey information clearly
Ability to understand and respond to written instructions; compose/edit emails, memos and letters; take complete and accurate messages
Time management and the ability to manage multiple tasks
Well organized with strong time management; follow established protocols and work within systems
Additional Job Details (if applicable) Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type Onsite
Work Location 151 Everett Avenue
Scheduled Weekly Hours 0
Employee Type Per Diem
Work Shift Day (United States of America)
Pay Range $17.36 - $24.45/Hourly
Grade 3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\'s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
#J-18808-Ljbffr