Crowe
ServiceNow IRM Implementation Senior Consultant
Crowe offers a meaningful and rewarding career with flexibility to balance work and life moments. You are trusted to deliver results and make an impact. Crowe values-care, trust, courage, and stewardship, and provides equitable access to opportunities for career growth and leadership. We invest in innovative ideas, including AI-enabled insights and technology-powered solutions, to enhance our services. Join us to help shape the future of the industry. Overview
Job Description:
Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills. Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery. Serve as the primary client contact for engagements, building trusted relationships and managing expectations. Translate complex business requirements into scalable, effective ServiceNow solutions. Facilitate workshops and design sessions with clients to shape solution direction. Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members. Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach. Support proposal development, SOW creation, and pre-sales activities. Mentor and train junior staff, supporting their technical and consulting skill growth. Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality. Collaborate with leadership on thought leadership and practice-building initiatives. Desired Skills
Strong hands-on experience configuring and implementing ServiceNow solutions. Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.). Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools. Excellent communication, facilitation, and client-facing presentation skills. Proven ability to lead ServiceNow delivery projects and guide junior staff. Experience with business development activities (demos, proposals, pre-sales discussions) - Preferred. Strong problem-solving and organizational skills. Certifications
ServiceNow Certified System Administrator (CSA) - Preferred. One or more ServiceNow Certified Implementation Specialist certifications - Preferred. Certified Application Developer (CAD) - a plus. Qualifications
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Strong track record of delivering ServiceNow solutions that meet client needs. Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred. Willingness to travel up to 30% as needed for client engagements. We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. All Crowe people are expected to act ethically and with integrity at all times. Compensation
The wage range for this role considers factors such as skill sets, experience, training, licensure and certifications, and business needs. A reasonable estimate of the current range is
$74,100 - $147,800
per year. This range may be adjusted for geographic differentials and individual circumstances. Benefits and Growth
Your Journey at Crowe Starts Here:
We offer a meaningful and rewarding career with support for work-life balance. We invest in talent in an inclusive culture, with regular guidance from Career Coaches to help you reach your goals. Learn more about opportunities for growth and development. Our Benefits:
Our people experience is a priority. We offer a comprehensive total rewards package. Learn more about what working at Crowe can mean for you. More about Crowe:
Crowe is one of the largest public accounting, consulting, and technology firms in the United States. We provide audit, tax, advisory, risk, and performance services to clients worldwide and are part of Crowe Global, with a network of many independent firms in over 130 countries. Crowe LLP is an equal employment opportunity employer and prohibits discrimination or harassment of any type. We will consider qualified applicants with criminal histories in a manner consistent with state and local laws. See notices of state and local Ban-the-Box laws where applicable.
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Crowe offers a meaningful and rewarding career with flexibility to balance work and life moments. You are trusted to deliver results and make an impact. Crowe values-care, trust, courage, and stewardship, and provides equitable access to opportunities for career growth and leadership. We invest in innovative ideas, including AI-enabled insights and technology-powered solutions, to enhance our services. Join us to help shape the future of the industry. Overview
Job Description:
Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills. Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery. Serve as the primary client contact for engagements, building trusted relationships and managing expectations. Translate complex business requirements into scalable, effective ServiceNow solutions. Facilitate workshops and design sessions with clients to shape solution direction. Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members. Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach. Support proposal development, SOW creation, and pre-sales activities. Mentor and train junior staff, supporting their technical and consulting skill growth. Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality. Collaborate with leadership on thought leadership and practice-building initiatives. Desired Skills
Strong hands-on experience configuring and implementing ServiceNow solutions. Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.). Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools. Excellent communication, facilitation, and client-facing presentation skills. Proven ability to lead ServiceNow delivery projects and guide junior staff. Experience with business development activities (demos, proposals, pre-sales discussions) - Preferred. Strong problem-solving and organizational skills. Certifications
ServiceNow Certified System Administrator (CSA) - Preferred. One or more ServiceNow Certified Implementation Specialist certifications - Preferred. Certified Application Developer (CAD) - a plus. Qualifications
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Strong track record of delivering ServiceNow solutions that meet client needs. Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred. Willingness to travel up to 30% as needed for client engagements. We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. All Crowe people are expected to act ethically and with integrity at all times. Compensation
The wage range for this role considers factors such as skill sets, experience, training, licensure and certifications, and business needs. A reasonable estimate of the current range is
$74,100 - $147,800
per year. This range may be adjusted for geographic differentials and individual circumstances. Benefits and Growth
Your Journey at Crowe Starts Here:
We offer a meaningful and rewarding career with support for work-life balance. We invest in talent in an inclusive culture, with regular guidance from Career Coaches to help you reach your goals. Learn more about opportunities for growth and development. Our Benefits:
Our people experience is a priority. We offer a comprehensive total rewards package. Learn more about what working at Crowe can mean for you. More about Crowe:
Crowe is one of the largest public accounting, consulting, and technology firms in the United States. We provide audit, tax, advisory, risk, and performance services to clients worldwide and are part of Crowe Global, with a network of many independent firms in over 130 countries. Crowe LLP is an equal employment opportunity employer and prohibits discrimination or harassment of any type. We will consider qualified applicants with criminal histories in a manner consistent with state and local laws. See notices of state and local Ban-the-Box laws where applicable.
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