Metrocouncil
Senior Manager, Employee Experience
Metrocouncil, Minneapolis, Minnesota, United States, 55400
Overview
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. Metro Transit is one of the country\'s largest transit systems, employing more than 3,000 people and providing more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for carpooling, vanpooling, walking, and biking in the Twin Cities. We are committed to supporting a diverse workforce that reflects the communities we serve. Senior Manager, Employee Experience
role contributes to Metro Transit Forward and provides senior leadership to the Great Workplace program. The position guides the emerging Peer Support Program, leads the Workforce Task Force, and partners with Human Resources to align Metro Transit Forward with culture and organizational priorities. The role champions an inclusive, equitable, and positive workplace culture by engaging employees and leaders at all levels to embed Great Workplace Norms, enhance employee satisfaction, strengthen support systems—particularly for front-line staff—and improve retention. The role works collaboratively across departments and divisions, and with the Metro Transit executive team and Metropolitan Council stakeholders to drive cultural transformation, implement workforce strategies, and advance engagement initiatives. It aims to foster innovation and build a high-performing, inclusive, and resilient workforce.
Responsibilities
Lead the development, implementation, and oversight of strategic workforce initiatives, including direct supervision of the Peer Support Program Manager and Great Workplace Program Manager, to ensure effective day-to-day operations, strong program performance, and communications that engage employees at all levels.
Provide strategic direction and lead the creation, execution, and evaluation of workforce plans and projects, including facilitation of the Workforce Task Force and pilot initiatives, aligning goals with improved workplace culture, engagement, satisfaction, and retention.
Ensure alignment between workforce and culture initiatives and organizational goals through cross-department collaboration, transparent progress reporting, and data-driven assessment to drive continuous improvement in employee engagement.
Lead organizational change efforts and manage work plans and budgets to align policies, practices, and culture initiatives with Metro Transit’s long-term goals, promoting recruitment, retention, and employee satisfaction.
Lead and share workforce forecasting efforts across the Metropolitan Council to support budget and resource development and ensure service capacity meets evolving organizational needs.
Qualifications All of the following combinations of experience in leading high-profile public sector or nonprofit workforce planning, employee engagement, or organizational culture or business process transformation efforts—with emphasis on strategic workforce initiatives—along with project management experience (development of work plans, resource plans, and facilitation of cross-functional work groups) and completed education (degree field in organizational development, business, psychology, sociology, human resources, or related field):
High school diploma/GED with 11 years of experience and at least 7 years of project management experience.
Associate degree with 9 years of experience and at least 5 years of project management experience.
Bachelor’s degree or higher with 7 years of experience and at least 3 years of project management experience.
Desired qualifications
Ability to drive culture change in large, complex organizations.
Experience partnering effectively with executives, labor organizations, and other key stakeholders.
Experience using data to inform decision-making and performance improvement.
Experience with workforce planning.
Ability to lead complex, multi-stakeholder initiatives from planning through implementation.
Knowledge, skills and abilities to have within the first six months
Knowledge of workforce planning, organizational development, and employee engagement strategies.
Knowledge of diversity, equity, and inclusion (DEI) principles and initiatives.
Knowledge of change management best practices and methodologies.
Knowledge of data analysis techniques to assess workforce culture initiatives.
Leadership and project management skills, especially in cross-functional environments.
Excellent communication and facilitation skills with the ability to present to diverse audiences.
Strategic planning and execution skills with a focus on workforce culture and engagement.
Conflict resolution and negotiation skills to manage organizational change and stakeholder alignment.
Ability to foster collaboration and build partnerships across departments and with external stakeholders.
Ability to drive organizational cultural transformation and align initiatives with strategic goals.
Ability to inspire and motivate teams to embrace change and adopt workplace norms.
What you can expect from us
Opportunity to make a difference and positively influence the Twin Cities metropolitan area.
Support for skill development through on-site training and tuition reimbursement.
Competitive salary, excellent benefits, and good work/life balance.
More about why you should join us!
Important employment details Union/Grade: Non-Represented / Grade K
FLSA Status: Exempt
Safety Sensitive: No
Work environment You would perform work in a standard office setting. Some travel between sites may be required.
Recruitment process
We review your minimum qualifications.
We request your Work Record Evaluation (ATU employees only).
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.
If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only) and a background check. A driving record check and/or physical may be conducted if applicable. Felony, gross misdemeanor, and misdemeanor convictions are considered on a case-by-case basis based on relevance to the job and rehabilitation.
If you are already an employee, you must pass a drug test (in some cases) and a criminal background check if required by the role. A driving record check and/or physical may be conducted if applicable.
IMPORTANT: False statements or withholding information may bar you from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
#J-18808-Ljbffr
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. Metro Transit is one of the country\'s largest transit systems, employing more than 3,000 people and providing more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for carpooling, vanpooling, walking, and biking in the Twin Cities. We are committed to supporting a diverse workforce that reflects the communities we serve. Senior Manager, Employee Experience
role contributes to Metro Transit Forward and provides senior leadership to the Great Workplace program. The position guides the emerging Peer Support Program, leads the Workforce Task Force, and partners with Human Resources to align Metro Transit Forward with culture and organizational priorities. The role champions an inclusive, equitable, and positive workplace culture by engaging employees and leaders at all levels to embed Great Workplace Norms, enhance employee satisfaction, strengthen support systems—particularly for front-line staff—and improve retention. The role works collaboratively across departments and divisions, and with the Metro Transit executive team and Metropolitan Council stakeholders to drive cultural transformation, implement workforce strategies, and advance engagement initiatives. It aims to foster innovation and build a high-performing, inclusive, and resilient workforce.
Responsibilities
Lead the development, implementation, and oversight of strategic workforce initiatives, including direct supervision of the Peer Support Program Manager and Great Workplace Program Manager, to ensure effective day-to-day operations, strong program performance, and communications that engage employees at all levels.
Provide strategic direction and lead the creation, execution, and evaluation of workforce plans and projects, including facilitation of the Workforce Task Force and pilot initiatives, aligning goals with improved workplace culture, engagement, satisfaction, and retention.
Ensure alignment between workforce and culture initiatives and organizational goals through cross-department collaboration, transparent progress reporting, and data-driven assessment to drive continuous improvement in employee engagement.
Lead organizational change efforts and manage work plans and budgets to align policies, practices, and culture initiatives with Metro Transit’s long-term goals, promoting recruitment, retention, and employee satisfaction.
Lead and share workforce forecasting efforts across the Metropolitan Council to support budget and resource development and ensure service capacity meets evolving organizational needs.
Qualifications All of the following combinations of experience in leading high-profile public sector or nonprofit workforce planning, employee engagement, or organizational culture or business process transformation efforts—with emphasis on strategic workforce initiatives—along with project management experience (development of work plans, resource plans, and facilitation of cross-functional work groups) and completed education (degree field in organizational development, business, psychology, sociology, human resources, or related field):
High school diploma/GED with 11 years of experience and at least 7 years of project management experience.
Associate degree with 9 years of experience and at least 5 years of project management experience.
Bachelor’s degree or higher with 7 years of experience and at least 3 years of project management experience.
Desired qualifications
Ability to drive culture change in large, complex organizations.
Experience partnering effectively with executives, labor organizations, and other key stakeholders.
Experience using data to inform decision-making and performance improvement.
Experience with workforce planning.
Ability to lead complex, multi-stakeholder initiatives from planning through implementation.
Knowledge, skills and abilities to have within the first six months
Knowledge of workforce planning, organizational development, and employee engagement strategies.
Knowledge of diversity, equity, and inclusion (DEI) principles and initiatives.
Knowledge of change management best practices and methodologies.
Knowledge of data analysis techniques to assess workforce culture initiatives.
Leadership and project management skills, especially in cross-functional environments.
Excellent communication and facilitation skills with the ability to present to diverse audiences.
Strategic planning and execution skills with a focus on workforce culture and engagement.
Conflict resolution and negotiation skills to manage organizational change and stakeholder alignment.
Ability to foster collaboration and build partnerships across departments and with external stakeholders.
Ability to drive organizational cultural transformation and align initiatives with strategic goals.
Ability to inspire and motivate teams to embrace change and adopt workplace norms.
What you can expect from us
Opportunity to make a difference and positively influence the Twin Cities metropolitan area.
Support for skill development through on-site training and tuition reimbursement.
Competitive salary, excellent benefits, and good work/life balance.
More about why you should join us!
Important employment details Union/Grade: Non-Represented / Grade K
FLSA Status: Exempt
Safety Sensitive: No
Work environment You would perform work in a standard office setting. Some travel between sites may be required.
Recruitment process
We review your minimum qualifications.
We request your Work Record Evaluation (ATU employees only).
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.
If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only) and a background check. A driving record check and/or physical may be conducted if applicable. Felony, gross misdemeanor, and misdemeanor convictions are considered on a case-by-case basis based on relevance to the job and rehabilitation.
If you are already an employee, you must pass a drug test (in some cases) and a criminal background check if required by the role. A driving record check and/or physical may be conducted if applicable.
IMPORTANT: False statements or withholding information may bar you from job consideration.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
#J-18808-Ljbffr