Howard Brown
HBH Sheridan. 4025 N Sheridan Rd, Chicago, IL 60613, USA
Overview
Mission:
Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment. Vision:
Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all. Community-based health clinics in some of Chicago’s most underserved neighborhoods The largest LGBTQ health provider in the Midwest Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health. What is in it for you
A commitment to work-life balance with:
3 weeks paid vacation and 1 week of personal time 12 accrued sick days per year 9 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. BCBS HMO, PPO, and PPO Select Plans
HMO premium = $34.40 /month BCBS Dental premium = $13.00/month EyeMed Vision premium = $6.52/month
401k program with up to 5% employer match after 90 days = $1,700+ Employer-paid basic life insurance valued at one times the annual salary Voluntary Life and AD&D, and Short-term and Long-term disability Up to $720 pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses The rate of pay for this role is: $21.91/hour What you can expect
Under the direction of the Manager of Patient Access, the Bilingual Patient Access Specialist is responsible for answering incoming telephones for all of the Howard Brown offices, scheduling and confirming appointments, rescheduling appointments when needed, having an understanding of insurance plans, and taking very detailed messages for staff members when required. Maintains and retains a customer service attitude at all times to ensure patient satisfaction. How you will make an impact
Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization. Understands and displays great professional customer service Uses de-escalation techniques to address the needs or callers that call in and may be escalated Verifies and collects pertinent demographic and billing information. Documents and makes changes as appropriate to a patients demographic information. Routes calls to appropriate individuals or departments. Routinely checks the queue to monitor calls holding. Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling Follows protocols to properly triage calls to appropriate staff. Monitors schedules for errors or overbooking Validates and corrects insurance information as required. Cross trains for special assignments and duties. Supports the mission statement to develop, enhance, and promote quality customer service through team effort. Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Other duties as assigned What you will bring to Howard Brown Health
High school diploma or GED Bilingual English/Spanish (All offers contingent upon successful passing of a language assessment) Qualifications
Proficient use of computer applications LIKE GE Centricity/Athena or any data entry system. One or more years’ experience in Call Center/financial counseling setting. Experience working with Medicare, Medicaid, and other insurances. CPT and ICD-9 coding desirable Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Mission:
Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment. Vision:
Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all. Community-based health clinics in some of Chicago’s most underserved neighborhoods The largest LGBTQ health provider in the Midwest Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health. What is in it for you
A commitment to work-life balance with:
3 weeks paid vacation and 1 week of personal time 12 accrued sick days per year 9 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets
Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. BCBS HMO, PPO, and PPO Select Plans
HMO premium = $34.40 /month BCBS Dental premium = $13.00/month EyeMed Vision premium = $6.52/month
401k program with up to 5% employer match after 90 days = $1,700+ Employer-paid basic life insurance valued at one times the annual salary Voluntary Life and AD&D, and Short-term and Long-term disability Up to $720 pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses The rate of pay for this role is: $21.91/hour What you can expect
Under the direction of the Manager of Patient Access, the Bilingual Patient Access Specialist is responsible for answering incoming telephones for all of the Howard Brown offices, scheduling and confirming appointments, rescheduling appointments when needed, having an understanding of insurance plans, and taking very detailed messages for staff members when required. Maintains and retains a customer service attitude at all times to ensure patient satisfaction. How you will make an impact
Answers all incoming calls from clients; provides information and assistance; properly and politely navigates clients through the organization. Understands and displays great professional customer service Uses de-escalation techniques to address the needs or callers that call in and may be escalated Verifies and collects pertinent demographic and billing information. Documents and makes changes as appropriate to a patients demographic information. Routes calls to appropriate individuals or departments. Routinely checks the queue to monitor calls holding. Schedules appointments for medical; behavioral health and dental providers, which include scheduling nurse or phlebotomy appointments as appropriate as well as all other services that require scheduling Follows protocols to properly triage calls to appropriate staff. Monitors schedules for errors or overbooking Validates and corrects insurance information as required. Cross trains for special assignments and duties. Supports the mission statement to develop, enhance, and promote quality customer service through team effort. Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Other duties as assigned What you will bring to Howard Brown Health
High school diploma or GED Bilingual English/Spanish (All offers contingent upon successful passing of a language assessment) Qualifications
Proficient use of computer applications LIKE GE Centricity/Athena or any data entry system. One or more years’ experience in Call Center/financial counseling setting. Experience working with Medicare, Medicaid, and other insurances. CPT and ICD-9 coding desirable Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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