Miltenyi Biotec Inc
Director, Business Intelligence & Operations *PC 1522
Miltenyi Biotec Inc, Chicago, Illinois, United States, 60290
Overview
Your Role: The Director, Business Intelligence & Operations will be responsible for building and leading a cross-functional operational infrastructure to support the launch and lifecycle of Miltenyi Biomedicine's first CAR T-cell therapy. This strategic and hands-on role will oversee key U.S. operational areas including business intelligence, sales operations, marketing operations, government price reporting, and procurement coordination. The role will provide leadership and oversight to a U.S.-based team, ensuring compliant and insight-driven execution across incentive compensation, promotional review, congress sponsorships, aggregate spend, and related functional areas. This position reports to the Executive Director, Business Excellence and works cross-functionally with Commercial, Market Access, Medical Affairs, Legal, Compliance, Finance, and Global colleagues to align U.S. strategy and operations with company goals and market needs. Responsibilities
Essential Duties and Responsibilities: Leadership & Team Management
Lead and oversee two direct reports: one responsible for sales operations, analytics, and government price reporting, and the other for speaker bureau, MLR processes, and grants and sponsorships. Provide strategic direction and guidance while empowering team members to manage day-to-day operations and vendor relationships. Ensure each team is operationally efficient and delivering on key U.S. objectives while meeting compliance standards and regulatory requirements. Business Intelligence & Analytics
Collaborate with global teams to leverage competitive intelligence and market insights, ensuring U.S. operations are strategically aligned and responsive to industry trends. Oversee the development of market analysis frameworks to track competitor engagement with healthcare professionals (HCPs) and key opinion leaders (KOLs) in the U.S. market. Lead efforts to evaluate and benchmark competitor strategies, including digital engagement, promotional tactics, and pricing, to identify opportunities for U.S. differentiation and innovation. Ensure the team delivers regular, actionable insights on competitor activities and market dynamics to influence U.S. strategy. Marketing & Commercial Operations
Oversee U.S. execution of marketing operations, including promotional review (MLR) processes, asset management, and event operations (e.g., advisory boards, speaker programs). Ensure compliance with SOPs while optimizing workflows, timelines, and content reuse (e.g., modular content strategies). Collaborate cross-functionally to support the digital transformation of operations through AI-enabled tools and process innovation. Sales Incentive Compensation (IC)
Partner with HR, Finance, and Sales leadership to design, manage, and monitor U.S. sales incentive compensation (IC) programs. Ensure accurate and timely IC calculations, goal tracking, performance monitoring, and field communications. Support analysis of sales productivity, alignments, and incentive plan effectiveness. Government Price Reporting
Oversee U.S. government price reporting for key programs, including Medicaid and Medicare, ensuring compliance with price reporting regulations. Collaborate with Finance, Legal, Compliance, and other internal teams to ensure accurate, timely price submissions to federal and state agencies. Lead the compliance efforts for government pricing, ensuring alignment with Miltenyi's objectives and regulatory requirements. Sunshine and Aggregate Spend Reporting
Oversee the Sunshine Act and Aggregate Spend reporting activities to ensure compliance with transparency regulations (Open Payments). Work with cross-functional teams including Sales, Legal, Compliance, and Finance to ensure accurate and timely reporting of field interactions with healthcare professionals. Ensure all disclosures and filings are completed accurately and on time. Market Access Vendor Coordination
Oversee coordination with Market Access vendors supporting payor and formulary data aggregation, ensuring integration of insights into pricing and access strategies. Ensure timely data delivery and actionable analysis to support decision-making by Commercial and Access teams. Congress Support & Sponsorship Reconciliation
Lead operational support for major U.S. medical and industry congresses in partnership with Medical Affairs, Marketing, and Advocacy. Manage the full lifecycle of sponsorships, exhibits, donations, and memberships from internal review through contract execution, deliverable tracking, and reconciliation. Ensure engagements are compliant with policies and regulations, with accurate documentation and post-event reporting. Serve as the U.S. liaison for global congress coordination, aligning local needs with broader strategy and maintaining U.S. execution ownership. Cross-Functional & Global Collaboration
Serve as the primary U.S. liaison to global BI&O teams, ensuring data, strategy, and operational alignment while maintaining U.S. execution autonomy. Represent U.S. operational needs in cross-functional forums spanning Commercial, Medical Affairs, Market Access, Compliance, and Legal. Identify and champion opportunities for improved integration, digital enablement, and operational scalability. Requirements
Bachelor's degree required; advanced degree preferred. Minimum of twelve (12) years' experience in BI, commercial operations, sales operations, or marketing operations in biopharma, preferably with CAR T therapies. Experience supporting or leading launch operations for innovative or complex therapies; Rare Disease, Transplant, CAR T or cell & gene therapy experience strongly preferred. Demonstrated leadership experience with cross-functional teams across multiple workstreams. Prior experience overseeing or collaborating on government price reporting, Sunshine Act/Aggregate Spend reporting, and sales IC programs preferred. Strong track record of cross-functional collaboration, including alignment with global counterparts in a matrixed environment. Experience with market access data vendors and payor/formulary data aggregation processes. Background in managing or supporting MLR processes, speaker bureau programs, or medical grants & sponsorships is a plus. Excellent communication, project management, and problem-solving skills. Experience working cross-functionally with Medical Affairs, Commercial, Market Access, Regulatory, Legal, and Compliance. Knowledge of regulatory and compliance requirements governing field activities (FDA, OIG, PhRMA). Ability to travel domestically and internationally as required. Remote role with occasional travel (10-15%) for conferences and company events. Knowledge, Skills & Abilities
Deep understanding of biopharmaceutical compliance regulations, including government pricing, Sunshine Act, and commercial operations standards. Skilled in using and overseeing systems such as Veeva, Veeva PromoMats, data analytics tools, and procurement platforms. Strong analytical and strategic thinking skills, with the ability to translate insights into actionable operational plans. Excellent project management and organizational skills to manage multiple priorities in a fast-paced environment. Highly collaborative with strong communication and interpersonal skills for stakeholder management across Medical, Legal, Compliance, Commercial, and Global teams. Demonstrated problem-solving, initiative, and a solution-oriented mindset in ambiguous situations. Ability to balance strategic leadership with hands-on execution. Other Details
The hiring range is expected to be between $186,200 and $219,100, depending on experience and qualifications. This is followed by a comprehensive benefits package including health, vision, dental, 401(k), and eligibility for bonuses or commissions where applicable. Miltenyi Biomedicine, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. Miltenyi Biomedicine participates in E-Verify. Are you ready to start revolutionizing biomedical research? For over 30 years, Miltenyi Biomedicine has contributed to designing, developing, manufacturing, and integrating products for cell and gene therapies and related applications. Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.
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Your Role: The Director, Business Intelligence & Operations will be responsible for building and leading a cross-functional operational infrastructure to support the launch and lifecycle of Miltenyi Biomedicine's first CAR T-cell therapy. This strategic and hands-on role will oversee key U.S. operational areas including business intelligence, sales operations, marketing operations, government price reporting, and procurement coordination. The role will provide leadership and oversight to a U.S.-based team, ensuring compliant and insight-driven execution across incentive compensation, promotional review, congress sponsorships, aggregate spend, and related functional areas. This position reports to the Executive Director, Business Excellence and works cross-functionally with Commercial, Market Access, Medical Affairs, Legal, Compliance, Finance, and Global colleagues to align U.S. strategy and operations with company goals and market needs. Responsibilities
Essential Duties and Responsibilities: Leadership & Team Management
Lead and oversee two direct reports: one responsible for sales operations, analytics, and government price reporting, and the other for speaker bureau, MLR processes, and grants and sponsorships. Provide strategic direction and guidance while empowering team members to manage day-to-day operations and vendor relationships. Ensure each team is operationally efficient and delivering on key U.S. objectives while meeting compliance standards and regulatory requirements. Business Intelligence & Analytics
Collaborate with global teams to leverage competitive intelligence and market insights, ensuring U.S. operations are strategically aligned and responsive to industry trends. Oversee the development of market analysis frameworks to track competitor engagement with healthcare professionals (HCPs) and key opinion leaders (KOLs) in the U.S. market. Lead efforts to evaluate and benchmark competitor strategies, including digital engagement, promotional tactics, and pricing, to identify opportunities for U.S. differentiation and innovation. Ensure the team delivers regular, actionable insights on competitor activities and market dynamics to influence U.S. strategy. Marketing & Commercial Operations
Oversee U.S. execution of marketing operations, including promotional review (MLR) processes, asset management, and event operations (e.g., advisory boards, speaker programs). Ensure compliance with SOPs while optimizing workflows, timelines, and content reuse (e.g., modular content strategies). Collaborate cross-functionally to support the digital transformation of operations through AI-enabled tools and process innovation. Sales Incentive Compensation (IC)
Partner with HR, Finance, and Sales leadership to design, manage, and monitor U.S. sales incentive compensation (IC) programs. Ensure accurate and timely IC calculations, goal tracking, performance monitoring, and field communications. Support analysis of sales productivity, alignments, and incentive plan effectiveness. Government Price Reporting
Oversee U.S. government price reporting for key programs, including Medicaid and Medicare, ensuring compliance with price reporting regulations. Collaborate with Finance, Legal, Compliance, and other internal teams to ensure accurate, timely price submissions to federal and state agencies. Lead the compliance efforts for government pricing, ensuring alignment with Miltenyi's objectives and regulatory requirements. Sunshine and Aggregate Spend Reporting
Oversee the Sunshine Act and Aggregate Spend reporting activities to ensure compliance with transparency regulations (Open Payments). Work with cross-functional teams including Sales, Legal, Compliance, and Finance to ensure accurate and timely reporting of field interactions with healthcare professionals. Ensure all disclosures and filings are completed accurately and on time. Market Access Vendor Coordination
Oversee coordination with Market Access vendors supporting payor and formulary data aggregation, ensuring integration of insights into pricing and access strategies. Ensure timely data delivery and actionable analysis to support decision-making by Commercial and Access teams. Congress Support & Sponsorship Reconciliation
Lead operational support for major U.S. medical and industry congresses in partnership with Medical Affairs, Marketing, and Advocacy. Manage the full lifecycle of sponsorships, exhibits, donations, and memberships from internal review through contract execution, deliverable tracking, and reconciliation. Ensure engagements are compliant with policies and regulations, with accurate documentation and post-event reporting. Serve as the U.S. liaison for global congress coordination, aligning local needs with broader strategy and maintaining U.S. execution ownership. Cross-Functional & Global Collaboration
Serve as the primary U.S. liaison to global BI&O teams, ensuring data, strategy, and operational alignment while maintaining U.S. execution autonomy. Represent U.S. operational needs in cross-functional forums spanning Commercial, Medical Affairs, Market Access, Compliance, and Legal. Identify and champion opportunities for improved integration, digital enablement, and operational scalability. Requirements
Bachelor's degree required; advanced degree preferred. Minimum of twelve (12) years' experience in BI, commercial operations, sales operations, or marketing operations in biopharma, preferably with CAR T therapies. Experience supporting or leading launch operations for innovative or complex therapies; Rare Disease, Transplant, CAR T or cell & gene therapy experience strongly preferred. Demonstrated leadership experience with cross-functional teams across multiple workstreams. Prior experience overseeing or collaborating on government price reporting, Sunshine Act/Aggregate Spend reporting, and sales IC programs preferred. Strong track record of cross-functional collaboration, including alignment with global counterparts in a matrixed environment. Experience with market access data vendors and payor/formulary data aggregation processes. Background in managing or supporting MLR processes, speaker bureau programs, or medical grants & sponsorships is a plus. Excellent communication, project management, and problem-solving skills. Experience working cross-functionally with Medical Affairs, Commercial, Market Access, Regulatory, Legal, and Compliance. Knowledge of regulatory and compliance requirements governing field activities (FDA, OIG, PhRMA). Ability to travel domestically and internationally as required. Remote role with occasional travel (10-15%) for conferences and company events. Knowledge, Skills & Abilities
Deep understanding of biopharmaceutical compliance regulations, including government pricing, Sunshine Act, and commercial operations standards. Skilled in using and overseeing systems such as Veeva, Veeva PromoMats, data analytics tools, and procurement platforms. Strong analytical and strategic thinking skills, with the ability to translate insights into actionable operational plans. Excellent project management and organizational skills to manage multiple priorities in a fast-paced environment. Highly collaborative with strong communication and interpersonal skills for stakeholder management across Medical, Legal, Compliance, Commercial, and Global teams. Demonstrated problem-solving, initiative, and a solution-oriented mindset in ambiguous situations. Ability to balance strategic leadership with hands-on execution. Other Details
The hiring range is expected to be between $186,200 and $219,100, depending on experience and qualifications. This is followed by a comprehensive benefits package including health, vision, dental, 401(k), and eligibility for bonuses or commissions where applicable. Miltenyi Biomedicine, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity. Miltenyi Biomedicine participates in E-Verify. Are you ready to start revolutionizing biomedical research? For over 30 years, Miltenyi Biomedicine has contributed to designing, developing, manufacturing, and integrating products for cell and gene therapies and related applications. Equal Opportunity Employer. This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.
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