ZipRecruiter
Bilingual Program Manager, Apprenticeship Experience (STEP)
ZipRecruiter, Glen Ellyn, Illinois, us, 60138
Overview
Job Description
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you\'ll own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You\'ll be the operational engine behind the program, ensuring a high-touch, high-impact experience for our apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement.
This role blends program management, people experience, and analytics. You\'ll collaborate closely with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next of body technicians.
Program Ownership & Execution
Oversee the full lifecycle of apprentices from hire through certification
Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Bilingual Spanish/English with professional working proficiency.
Able to conduct interviews, onboarding, and coaching conversations in Spanish.
Provide real-time interpretation during meetings/calls and translate brief materials.
Act as a central point of contact for all STEP-related program activity post hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why This Role Matters Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You\'ll shape the experience, track the outcomes, and make sure every apprentice has a clear path to success, while supporting the mentors and leaders that help them get there.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
Equal Opportunity & Benefits Crash Champions
is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or any other protected status as directed by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Job Description
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities JOB PURPOSE:
As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you\'ll own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You\'ll be the operational engine behind the program, ensuring a high-touch, high-impact experience for our apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement.
This role blends program management, people experience, and analytics. You\'ll collaborate closely with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next of body technicians.
Program Ownership & Execution
Oversee the full lifecycle of apprentices from hire through certification
Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)
Data Management & Continuous Improvement
Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
Use data to identify trends, gaps, and opportunities for program optimization
Relationship Building & Field Support
Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support
Facilitate mentor selection and provide tools/templates for effective mentoring
Lead structured apprentice feedback sessions and pulse surveys
Communication & Enablement
Bilingual Spanish/English with professional working proficiency.
Able to conduct interviews, onboarding, and coaching conversations in Spanish.
Provide real-time interpretation during meetings/calls and translate brief materials.
Act as a central point of contact for all STEP-related program activity post hire
Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
Prepare and present regular updates on program outcomes, challenges, and next steps to leadership
Qualifications
3+ years of program or project management experience, preferably in training, operations, or talent development
Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
Demonstrated ability to drive initiatives across multiple stakeholders and departments
Excellent communication, organization, and relationship-building skills
Experience in the collision repair industry or with technical/vocational programs is a plus
Skills
Operational mindset with attention to process and outcomes
Ability to simplify complex programs into scalable workflows
Comfort with ambiguity and change in a fast-paced environment
Experience with apprentice or mentorship programs
Passion for developing others and making a long-term impact on the workforce
Why This Role Matters Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You\'ll shape the experience, track the outcomes, and make sure every apprentice has a clear path to success, while supporting the mentors and leaders that help them get there.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
Equal Opportunity & Benefits Crash Champions
is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, or any other protected status as directed by law.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Insurance
401k Retirement Plan with match
Referral Bonus (Cash From Crash)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
#J-18808-Ljbffr