Fendi Italia Srl
West Regional Training Manager - Beverly Hills, CA
Fendi Italia Srl, Beverly Hills, California, United States, 90211
West Regional Training Manager - Beverly Hills, CA
Overview
Reporting to the Director of Retail Training, the Regional Training Manager is responsible for organizing and delivering different training programs to support the success of the Fendi America’s retail network. Through in-store, virtual and classroom training settings, this role will be responsible for coaching and developing our store teams. The Regional Training Manager works closely with other business units to enhance learning impact and to proactively react to the challenges and opportunities in the business.
Job Responsibilities
Ensure the full execution of the Fendi Americas Retail Training programs for the retail population
Proactively create training materials for the retail network based on market initiatives, business priorities and individual needs
Coordinate and/or facilitate in-store onboarding to all new team members, partnering with retail management to ensure delivery of necessary information
Partner with store and regional management to support specific business objectives of stores/region with daily briefing and learning tools
Work with the broader training team to learn and facilitate training modules crafted to support business objectives
Roll-out seasonal e-learning courses and follow up on completion of global and zone initiatives
Provide mentorship to store teams to support the improvement of the overall Fendi client experience
Support region in creation and implementation of action plans needed to achieve store and individual performance goals
Participate in Global Retail Training meetings to acquire new skills and share regional updates
Support regional and store-specific initiatives as needed
Prioritize administrative responsibilities and ensure individual budget guidelines are met
Track, supervise and evaluate the impact of all regional training activities in partnership with the Retail Training Director
Qualifications
Minimum of 5 years of experience in delivering sales, service, or product training, preferably in Luxury Retail setting
Retail sales or management experience
Excellent communication and presentation skills with a passion for innovation, creativity, and the ability to deliver work with a standard of excellence
Adult learning qualification a plus
Takes initiative and is highly self-motivated
Strong presentation, planning and organizational skills
Outstanding interpersonal skills
Ability to lead and deliver large scale projects across many locations simultaneously
Excel and PowerPoint proficiency in order to run reports, analyze data/KPIs and create training content
Ability to work and manage projects independently
Strong interpersonal skills and ability to work successfully with all departments
Strong problem-solving skills and ability to handle ambiguity
Strong organizational and analytical skills. Thrives in fast-paced environment, works well under pressure, and meets tight deadlines with appetite to learn.
50% Travel required
Foreign language skills a plus
Ability to lift boxes / weight up to 10lbs
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Job Responsibilities
Ensure the full execution of the Fendi Americas Retail Training programs for the retail population
Proactively create training materials for the retail network based on market initiatives, business priorities and individual needs
Coordinate and/or facilitate in-store onboarding to all new team members, partnering with retail management to ensure delivery of necessary information
Partner with store and regional management to support specific business objectives of stores/region with daily briefing and learning tools
Work with the broader training team to learn and facilitate training modules crafted to support business objectives
Roll-out seasonal e-learning courses and follow up on completion of global and zone initiatives
Provide mentorship to store teams to support the improvement of the overall Fendi client experience
Support region in creation and implementation of action plans needed to achieve store and individual performance goals
Participate in Global Retail Training meetings to acquire new skills and share regional updates
Support regional and store-specific initiatives as needed
Prioritize administrative responsibilities and ensure individual budget guidelines are met
Track, supervise and evaluate the impact of all regional training activities in partnership with the Retail Training Director
Qualifications
Minimum of 5 years of experience in delivering sales, service, or product training, preferably in Luxury Retail setting
Retail sales or management experience
Excellent communication and presentation skills with a passion for innovation, creativity, and the ability to deliver work with a standard of excellence
Adult learning qualification a plus
Takes initiative and is highly self-motivated
Strong presentation, planning and organizational skills
Outstanding interpersonal skills
Ability to lead and deliver large scale projects across many locations simultaneously
Excel and PowerPoint proficiency in order to run reports, analyze data/KPIs and create training content
Ability to work and manage projects independently
Strong interpersonal skills and ability to work successfully with all departments
Strong problem-solving skills and ability to handle ambiguity
Strong organizational and analytical skills. Thrives in fast-paced environment, works well under pressure, and meets tight deadlines with appetite to learn.
50% Travel required
Foreign language skills a plus
Ability to lift boxes / weight up to 10lbs
#J-18808-Ljbffr