EOS IT Solutions
Director of Optical Network Service Operations
EOS IT Solutions, Seattle, Washington, us, 98127
Overview
Director of Optical Network Service Operations at EOS IT Solutions. This role provides strategic and operational leadership for EOS’s Optical Network service delivery across a multi-year Edge Network upgrade program. The Director will oversee all aspects of optical field operations—including splicing, testing, commissioning, and lifecycle service management—ensuring consistent, high-quality delivery across multiple global metro regions. Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance. Key Responsibilities
Strategic Leadership & Program Governance
Lead EOS’s Optical Network Service Operations for an Edge Network upgrade program across US metros. Define service strategy, operational KPIs, and workforce plans to support rolling deployments. Oversee program governance, financial performance, and resource scalability. Partner with client program directors and engineering leads to align on roadmaps, scope, and design packages. Operational Service Delivery
Direct large-scale teams including Service Project Managers, Field Splicing Engineers, and Optical Technicians. Ensure consistent application of SOPs, work instructions, and quality standards across all sites. Oversee execution of optical builds: fiber splicing, OTDR testing, MPO/MTP trunking, optic integration, and QA validation. Establish a Global Service Excellence framework, incorporating Lean Six Sigma, CSI, and 5S practices to drive efficiency. Client & Stakeholder Engagement
Act as executive sponsor and escalation point for hyperscale clients. Maintain transparent reporting on progress, SLA/KPI adherence, risks, and financial performance. Build trust through proactive communication, continuous improvement initiatives, and collaborative governance forums. Resource & Workforce Management
Develop global workforce strategy for Supervisors, Project Managers, and Technicians, including recruitment, onboarding, training, and succession planning. Coordinate allocation of splicing teams, logistics, and tooling to ensure timely execution. Manage vendor/partner relationships where subcontracting is required, ensuring compliance with EOS and client standards. Continuous Improvement & Compliance
Use post-deployment data to identify optimization opportunities in cost, productivity, and quality. Ensure adherence to safety protocols (OSHA, local equivalents) and client compliance standards. Promote innovation in tooling, automation, and BI-driven performance analytics. Essential Criteria
8+ years’ experience in service delivery or operations leadership in large-scale fiber optic, telecom, or data center programs. Proven track record managing multi-region optical deployments and field operations teams. Strong technical understanding of: Fusion splicing (single-mode and multi-fiber ribbon) OTDR testing, power meter & light source testing MPO/MTP trunk cable installation and structured cabling Fiber troubleshooting and QA validation Experience implementing operational frameworks: Lean Six Sigma, ITIL, or equivalent. Executive-level stakeholder management experience in hyperscale or telecom environments. PMP, PRINCE2, or equivalent project/program management certification desirable. Ability to travel globally to oversee program execution. Key Competencies
Strategic Leadership – Ability to define, scale, and govern global optical service operations. Operational Excellence – Strong focus on quality, compliance, and SLA-driven outcomes. People Leadership – Skilled in building, motivating, and developing large, multi-geography teams. Client Partnership – Trusted advisor with strong executive presence and communication skills. Innovation & Improvement – Track record of driving efficiency and process optimization. Pay Range $170,000—$200,000 USD Employment type : Contract Note : EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. Role location and travel: Global responsibilities; candidate must be able to travel internationally as required.
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Director of Optical Network Service Operations at EOS IT Solutions. This role provides strategic and operational leadership for EOS’s Optical Network service delivery across a multi-year Edge Network upgrade program. The Director will oversee all aspects of optical field operations—including splicing, testing, commissioning, and lifecycle service management—ensuring consistent, high-quality delivery across multiple global metro regions. Acting as the executive interface between EOS and hyperscale client stakeholders, the Director will drive operational excellence, align resources to a complex deployment roadmap, and establish a scalable service model that balances cost efficiency with SLA performance. Key Responsibilities
Strategic Leadership & Program Governance
Lead EOS’s Optical Network Service Operations for an Edge Network upgrade program across US metros. Define service strategy, operational KPIs, and workforce plans to support rolling deployments. Oversee program governance, financial performance, and resource scalability. Partner with client program directors and engineering leads to align on roadmaps, scope, and design packages. Operational Service Delivery
Direct large-scale teams including Service Project Managers, Field Splicing Engineers, and Optical Technicians. Ensure consistent application of SOPs, work instructions, and quality standards across all sites. Oversee execution of optical builds: fiber splicing, OTDR testing, MPO/MTP trunking, optic integration, and QA validation. Establish a Global Service Excellence framework, incorporating Lean Six Sigma, CSI, and 5S practices to drive efficiency. Client & Stakeholder Engagement
Act as executive sponsor and escalation point for hyperscale clients. Maintain transparent reporting on progress, SLA/KPI adherence, risks, and financial performance. Build trust through proactive communication, continuous improvement initiatives, and collaborative governance forums. Resource & Workforce Management
Develop global workforce strategy for Supervisors, Project Managers, and Technicians, including recruitment, onboarding, training, and succession planning. Coordinate allocation of splicing teams, logistics, and tooling to ensure timely execution. Manage vendor/partner relationships where subcontracting is required, ensuring compliance with EOS and client standards. Continuous Improvement & Compliance
Use post-deployment data to identify optimization opportunities in cost, productivity, and quality. Ensure adherence to safety protocols (OSHA, local equivalents) and client compliance standards. Promote innovation in tooling, automation, and BI-driven performance analytics. Essential Criteria
8+ years’ experience in service delivery or operations leadership in large-scale fiber optic, telecom, or data center programs. Proven track record managing multi-region optical deployments and field operations teams. Strong technical understanding of: Fusion splicing (single-mode and multi-fiber ribbon) OTDR testing, power meter & light source testing MPO/MTP trunk cable installation and structured cabling Fiber troubleshooting and QA validation Experience implementing operational frameworks: Lean Six Sigma, ITIL, or equivalent. Executive-level stakeholder management experience in hyperscale or telecom environments. PMP, PRINCE2, or equivalent project/program management certification desirable. Ability to travel globally to oversee program execution. Key Competencies
Strategic Leadership – Ability to define, scale, and govern global optical service operations. Operational Excellence – Strong focus on quality, compliance, and SLA-driven outcomes. People Leadership – Skilled in building, motivating, and developing large, multi-geography teams. Client Partnership – Trusted advisor with strong executive presence and communication skills. Innovation & Improvement – Track record of driving efficiency and process optimization. Pay Range $170,000—$200,000 USD Employment type : Contract Note : EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. Role location and travel: Global responsibilities; candidate must be able to travel internationally as required.
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