ServiceNow
Principal Platform Architect - FInancial Services
ServiceNow, Waltham, Massachusetts, United States, 02254
Overview
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone. Responsibilities
Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest, most strategically important accounts, providing architectural guidance, technical governance, and best practices Build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform Provide a point of view to the ServiceNow product strategy team to steer the product roadmap This is a technical advisory role focused on helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions Provide a variety of knowledge across multiple workflows Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision Translate goals to outcomes into a customer roadmap Translate business information and technical requirements into an architectural blueprint to achieve complex goals Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications Manage technical governance and a delivery operating model Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices Support the sales effort by scoping and estimating the engagement and change orders Maintain skills and certifications on relevant technologies and workflows Support the professional development of others through mentoring Qualifications
To be successful in this role you have: Consulting Experience
Management Consulting Experience preferred (Big 4, Strategy Firm) or OEM software or Cloud company Experience working in the Financial Services industry 3+ years of experience in management consulting leadership roles at a top-tier technology-focused firm (Digital/SaaS/Enterprise Software) Fortune 500 or OEM Software or Cloud Company enterprise architect Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps Guide large Consulting/SI organizations
Large Program Experience
3+ years of large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud 1-2 years of ServiceNow Platform Experience is desired but not required Cloud platform experience desired Familiarity with Enterprise Platforms
Preferred Qualifications: Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) Knowledge of data modeling, CMDB design, and platform data strategies Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services) Required Competencies: Customer Focus Translates requirements to Demonstrate value Collaborative Results Driven Cultivates Innovation Executive level communication skills Consultative perspective Thrives in complexity Strategic mindset Software Development background Excellent presentation and communication skills Travel up to 50% Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone. Responsibilities
Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest, most strategically important accounts, providing architectural guidance, technical governance, and best practices Build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform Provide a point of view to the ServiceNow product strategy team to steer the product roadmap This is a technical advisory role focused on helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions Provide a variety of knowledge across multiple workflows Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision Translate goals to outcomes into a customer roadmap Translate business information and technical requirements into an architectural blueprint to achieve complex goals Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications Manage technical governance and a delivery operating model Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices Support the sales effort by scoping and estimating the engagement and change orders Maintain skills and certifications on relevant technologies and workflows Support the professional development of others through mentoring Qualifications
To be successful in this role you have: Consulting Experience
Management Consulting Experience preferred (Big 4, Strategy Firm) or OEM software or Cloud company Experience working in the Financial Services industry 3+ years of experience in management consulting leadership roles at a top-tier technology-focused firm (Digital/SaaS/Enterprise Software) Fortune 500 or OEM Software or Cloud Company enterprise architect Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps Guide large Consulting/SI organizations
Large Program Experience
3+ years of large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud 1-2 years of ServiceNow Platform Experience is desired but not required Cloud platform experience desired Familiarity with Enterprise Platforms
Preferred Qualifications: Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) Knowledge of data modeling, CMDB design, and platform data strategies Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services) Required Competencies: Customer Focus Translates requirements to Demonstrate value Collaborative Results Driven Cultivates Innovation Executive level communication skills Consultative perspective Thrives in complexity Strategic mindset Software Development background Excellent presentation and communication skills Travel up to 50% Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr