Brandwatch
Overview
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company. At the core of our business is the global customer success team. 100+ people around the world, all working towards one mission -- ‘Make Every Customer Successful’. Our mantra drives us to ensure that Brandwatch’s customers get the very best out of our technology. In the ever changing world of social data, we help our customers leverage insights to inform business decisions, understand their customers’ businesses, overcome challenges, and highlight the impact of Brandwatch on the way they do business. Role
Customer Success Director
on the Brand team. You will have overall responsibility for managing and growing our biggest, and most strategic accounts within our Brand portfolio. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. You will articulate value, inspire and sell the future of Brandwatch. What you’ll do
Develop a trusted advisor relationship with customer executive sponsors, aligning activities with the customer's business case and strategy to realize full potential of the Brandwatch solution Oversee adoption, training and development of best practices to continually drive incremental value and ROI Manage account renewals, collaborate on quarterly business reviews, retention strategy and upsell initiatives Identify opportunities for expanded use of the platform and integration into the accounts’ business processes Identify and escalate key customer product requirements and manage expectations Facilitate the development of a community of Brandwatch customers to share best practices Maintain CRM and billing system records for accounts and opportunities Enable and assist product support to address customer technical issues Serve as a coach and trusted advisor to Brandwatch customers What you have
5+ years of relevant work experience in a customer-facing role Excellent customer-facing presentation, written, and oral communication skills Advanced understanding of social media networks and social monitoring tools Experience working with global customers across multiple teams and regions Proven track record of developing and executing strategic account plans Proven ability to develop executive champions at a strategic level Ability to multi-task and troubleshoot under pressure Astute, strategic, intelligent, and insightful Self-motivated with autonomous work style Nice to have
Experience with a social media monitoring provider Knowledge of marketing principles and best practices Familiarity with Boolean logic and data analytics Experience with CRM or ticketing systems (e.g., Gainsight, Salesforce, Zendesk, Zuora, JIRA) Equal Opportunity and Inclusion
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. We support disability accommodation where needed in the application process. If you require reasonable accommodation to participate in the job application process, please contact hr.support@cision.com.
#J-18808-Ljbffr
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company. At the core of our business is the global customer success team. 100+ people around the world, all working towards one mission -- ‘Make Every Customer Successful’. Our mantra drives us to ensure that Brandwatch’s customers get the very best out of our technology. In the ever changing world of social data, we help our customers leverage insights to inform business decisions, understand their customers’ businesses, overcome challenges, and highlight the impact of Brandwatch on the way they do business. Role
Customer Success Director
on the Brand team. You will have overall responsibility for managing and growing our biggest, and most strategic accounts within our Brand portfolio. Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation. You will articulate value, inspire and sell the future of Brandwatch. What you’ll do
Develop a trusted advisor relationship with customer executive sponsors, aligning activities with the customer's business case and strategy to realize full potential of the Brandwatch solution Oversee adoption, training and development of best practices to continually drive incremental value and ROI Manage account renewals, collaborate on quarterly business reviews, retention strategy and upsell initiatives Identify opportunities for expanded use of the platform and integration into the accounts’ business processes Identify and escalate key customer product requirements and manage expectations Facilitate the development of a community of Brandwatch customers to share best practices Maintain CRM and billing system records for accounts and opportunities Enable and assist product support to address customer technical issues Serve as a coach and trusted advisor to Brandwatch customers What you have
5+ years of relevant work experience in a customer-facing role Excellent customer-facing presentation, written, and oral communication skills Advanced understanding of social media networks and social monitoring tools Experience working with global customers across multiple teams and regions Proven track record of developing and executing strategic account plans Proven ability to develop executive champions at a strategic level Ability to multi-task and troubleshoot under pressure Astute, strategic, intelligent, and insightful Self-motivated with autonomous work style Nice to have
Experience with a social media monitoring provider Knowledge of marketing principles and best practices Familiarity with Boolean logic and data analytics Experience with CRM or ticketing systems (e.g., Gainsight, Salesforce, Zendesk, Zuora, JIRA) Equal Opportunity and Inclusion
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. We support disability accommodation where needed in the application process. If you require reasonable accommodation to participate in the job application process, please contact hr.support@cision.com.
#J-18808-Ljbffr