UTAC
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Responsibilities
Daily direct interface with customers on day-to-day tactical business issues including: build & maintain strong customer relationships; be a key contact point between the company, sites, and customers in AM-related matters; understand customer’s business and products/production requirements
Production planning, logistics, purchasing, and finance services issue resolution
Managing upside requests from customers and working with Factory to support their requests
Die loading and tracking and support Factory on die attainment
Expired and excess material reclamation and liability claims; follow up on excess material disposition and tracking
Coordinating aging wafer disposition and clearance
Customer issues log (complaints on services, quality issues, etc.)
Customer reporting and manage customer inquiries
Internal Account Support
Maintain data in forecasting system, including creation of customer forecast device and updating volume, pricing, and customer code, etc.
Responsible for monthly forecast reviews and forecast accuracy
Feedback to Sales and management teams on forecast trends & changes
Update sales and management team of monthly and yearly forecast projections
Provide accurate demand visibility to fulfil operations planning and execution (capacity, materials, resource, revenue, etc.)
Work with Sales on AOP planning and forecasting
Work with Sales on quotation preparation and ensure immediate system pricing updates
Provide monthly/quarterly quotation and price list alignment and updates to the customer
Daily interface with sales team (Sales Manager, TPM, Factories, etc.) on accounts and business activities and issues impacting short to medium term demand
Provide information on customer needs & volume potential
Co-ordinate and prepare Quarterly Customer Business Review (QBR) presentation materials; participate in the customer QBR if required
TOP/MOU/Tax penalty reclamation & support other corporate initiatives when applicable
Qualifications
At least 7 years of experience in the semiconductor industry or related field
College degree or equivalent experience
Proficiency in Microsoft Office suite and CRM software
A self-motivated, highly motivated to succeed, “can do” attitude and result-oriented
Strong organizational skills and attention to detail
Proven ability to build and maintain strong relationships with customers and internal stakeholders
Excellent communication and interpersonal skills
Strong negotiation and problem-solving skills, with a customer-focused mindset
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Seniority level
Mid-Senior level
Employment type
Full-time
Note: This description retains the core responsibilities and requirements from the original posting. All content is presented in clean, structured HTML using allowed tags.
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Responsibilities
Daily direct interface with customers on day-to-day tactical business issues including: build & maintain strong customer relationships; be a key contact point between the company, sites, and customers in AM-related matters; understand customer’s business and products/production requirements
Production planning, logistics, purchasing, and finance services issue resolution
Managing upside requests from customers and working with Factory to support their requests
Die loading and tracking and support Factory on die attainment
Expired and excess material reclamation and liability claims; follow up on excess material disposition and tracking
Coordinating aging wafer disposition and clearance
Customer issues log (complaints on services, quality issues, etc.)
Customer reporting and manage customer inquiries
Internal Account Support
Maintain data in forecasting system, including creation of customer forecast device and updating volume, pricing, and customer code, etc.
Responsible for monthly forecast reviews and forecast accuracy
Feedback to Sales and management teams on forecast trends & changes
Update sales and management team of monthly and yearly forecast projections
Provide accurate demand visibility to fulfil operations planning and execution (capacity, materials, resource, revenue, etc.)
Work with Sales on AOP planning and forecasting
Work with Sales on quotation preparation and ensure immediate system pricing updates
Provide monthly/quarterly quotation and price list alignment and updates to the customer
Daily interface with sales team (Sales Manager, TPM, Factories, etc.) on accounts and business activities and issues impacting short to medium term demand
Provide information on customer needs & volume potential
Co-ordinate and prepare Quarterly Customer Business Review (QBR) presentation materials; participate in the customer QBR if required
TOP/MOU/Tax penalty reclamation & support other corporate initiatives when applicable
Qualifications
At least 7 years of experience in the semiconductor industry or related field
College degree or equivalent experience
Proficiency in Microsoft Office suite and CRM software
A self-motivated, highly motivated to succeed, “can do” attitude and result-oriented
Strong organizational skills and attention to detail
Proven ability to build and maintain strong relationships with customers and internal stakeholders
Excellent communication and interpersonal skills
Strong negotiation and problem-solving skills, with a customer-focused mindset
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Seniority level
Mid-Senior level
Employment type
Full-time
Note: This description retains the core responsibilities and requirements from the original posting. All content is presented in clean, structured HTML using allowed tags.
#J-18808-Ljbffr