Coretelligent
Field Engineer I - San Francisco
Coretelligent, San Francisco, California, United States, 94199
Candidate must be located in or near the San Francisco/Bay area
Overview Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
As a
Client Support Engineer I
at Coretelligent, you’ll combine your technical expertise with strong customer service to provide onsite support to our diverse client base. This onsite role will involve traveling to local client locations throughout the San Francisco/Bay area and working closely with clients at all levels, including executives.
The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.
As a Level 1 Engineer, you will provide onsite support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of white-glove service for clients. The position also includes participation in an on-call rotation.
Key Responsibilities
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Utilize strong knowledge of Windows desktop troubleshooting to assist with connectivity, printing, user profiles, and applications
Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
Troubleshoot backup solutions, mail-flow, and Exchange DAG
Utilize knowledge of Exchange configuration and troubleshooting to support clients
Deploy new hardware using imaging technology
Responsible for user account management in Active Directory, Exchange, spam filters, and other platforms (creation, removal, changes, password resets, bulk operations)
Utilize knowledge of corporate networking and services to provide client support, including configuring switches and troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
Perform after-hours work as needed for on-site support and infrastructure/server maintenance
Required Skills and Qualifications
2+ years of related work experience
Proficient in Azure environments and O365 administration
Ability to multi-task and work in a fast-paced environment while producing high-quality results
Ability to follow and adhere to a defined process
Excellent communication skills, both written and verbal
Customer-focused with the ability to provide white-glove service
Salary : $75,000 - $85,000
This range reflects the minimum and maximum targets for new hires across all US locations (with exceptions). Within the range, individual pay is determined by job-related skills, experience, work location, and education or training.
What you’ll love about Coretelligent We take Coretelligent culture seriously. We offer a competitive salary, comprehensive benefits, generous vacation, strong work-life balance, and opportunities for career growth from within.
Benefits
Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Equal Opportunity Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more.
E-Verify participation and remote-work considerations may apply depending on location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
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Overview Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
As a
Client Support Engineer I
at Coretelligent, you’ll combine your technical expertise with strong customer service to provide onsite support to our diverse client base. This onsite role will involve traveling to local client locations throughout the San Francisco/Bay area and working closely with clients at all levels, including executives.
The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.
As a Level 1 Engineer, you will provide onsite support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of white-glove service for clients. The position also includes participation in an on-call rotation.
Key Responsibilities
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
Utilize strong knowledge of Windows desktop troubleshooting to assist with connectivity, printing, user profiles, and applications
Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
Troubleshoot backup solutions, mail-flow, and Exchange DAG
Utilize knowledge of Exchange configuration and troubleshooting to support clients
Deploy new hardware using imaging technology
Responsible for user account management in Active Directory, Exchange, spam filters, and other platforms (creation, removal, changes, password resets, bulk operations)
Utilize knowledge of corporate networking and services to provide client support, including configuring switches and troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
Perform after-hours work as needed for on-site support and infrastructure/server maintenance
Required Skills and Qualifications
2+ years of related work experience
Proficient in Azure environments and O365 administration
Ability to multi-task and work in a fast-paced environment while producing high-quality results
Ability to follow and adhere to a defined process
Excellent communication skills, both written and verbal
Customer-focused with the ability to provide white-glove service
Salary : $75,000 - $85,000
This range reflects the minimum and maximum targets for new hires across all US locations (with exceptions). Within the range, individual pay is determined by job-related skills, experience, work location, and education or training.
What you’ll love about Coretelligent We take Coretelligent culture seriously. We offer a competitive salary, comprehensive benefits, generous vacation, strong work-life balance, and opportunities for career growth from within.
Benefits
Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Equal Opportunity Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more.
E-Verify participation and remote-work considerations may apply depending on location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
#J-18808-Ljbffr