Four Seasons
Director of Residences - One Dalton Street, Boston
Four Seasons, Boston, Massachusetts, us, 02298
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The city\'s newest skyscraper located in the heart of Back Bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.
The One Dalton Street complex features 215 guest rooms and suites, a Wellness Floor, a five-star spa destination, and multiple dining venues including One+One and Trifecta. It also houses 160 private residences with views across Boston.
Four Seasons One Dalton & Private Residences
Sweeping, unobstructed views reveal the classic New England landscape from the Charles River to Boston Harbor to the Berkshire and White Mountains and Cape Cod shores. The development includes 170 residences, 211 rooms and a dynamic team to cater to guests\' and residents\' every whim.
Opportunity
The Four Seasons One Dalton is seeking an experienced Director of Residences. The Director of Residences will provide strategic leadership and management for all aspects of the residential operation. The ideal candidate is someone who enjoys connecting with both guests and employees alike, who is passionate about providing exceptional service and can inspire others to offer great service. They will need to have the ability to connect and cater to discerning individuals.
Position Description:
Provide leadership and management for all aspects of the residences operation. Responsibilities Include (but are not limited to): Attend and participate in all Planning Committee meetings and events. Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken. Meet on a regular basis with all managers, supervisors, and non-management employees. Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager. Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner. Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives. Ability to prepare a comprehensive annual operating profit plan, for all departments in the residential operation with addendum plans for maintenance, repair, sanitation, energy conservation and uniform replacement. Capable of preparing a capital expenditure plan/reserve study plan. Ability to prepare quarterly staffing development and salary administration plans. Professional Qualifications: Professional property management certification such as IREM or CAI or similar preferred. 3-5 years of property management experience and work authorization for employment in the United States. Education University Bachelor\'s Degree, Business, Finance or Real Estate Management preferred. Responsibilities will include Coordinate and manage the day-to-day operations of the residential entity. Lead a team of Four Seasons professionals. Develop and enforce residential service and product quality standards. Ensure all Four Seasons residential Policies and Procedures are developed and implemented. Discuss and explain residential budgets for all relevant entities. Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you\'ll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences. If you\'re looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we\'d love to hear from you. Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Some Benefits Four Seasons Employees enjoy: FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days 401(k) Retirement Matching Plan Ability to experience our hotels as a guest through the Employee Travel program Highly competitive salaries and incentives Educational assistance programs, as well as in-house training workshop for all employees. Complimentary Life insurance Vacation & Paid Sick Time Off Complimentary Employee Meals And much more! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Provide leadership and management for all aspects of the residences operation. Responsibilities Include (but are not limited to): Attend and participate in all Planning Committee meetings and events. Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken. Meet on a regular basis with all managers, supervisors, and non-management employees. Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager. Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner. Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives. Ability to prepare a comprehensive annual operating profit plan, for all departments in the residential operation with addendum plans for maintenance, repair, sanitation, energy conservation and uniform replacement. Capable of preparing a capital expenditure plan/reserve study plan. Ability to prepare quarterly staffing development and salary administration plans. Professional Qualifications: Professional property management certification such as IREM or CAI or similar preferred. 3-5 years of property management experience and work authorization for employment in the United States. Education University Bachelor\'s Degree, Business, Finance or Real Estate Management preferred. Responsibilities will include Coordinate and manage the day-to-day operations of the residential entity. Lead a team of Four Seasons professionals. Develop and enforce residential service and product quality standards. Ensure all Four Seasons residential Policies and Procedures are developed and implemented. Discuss and explain residential budgets for all relevant entities. Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you\'ll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences. If you\'re looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we\'d love to hear from you. Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Some Benefits Four Seasons Employees enjoy: FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days 401(k) Retirement Matching Plan Ability to experience our hotels as a guest through the Employee Travel program Highly competitive salaries and incentives Educational assistance programs, as well as in-house training workshop for all employees. Complimentary Life insurance Vacation & Paid Sick Time Off Complimentary Employee Meals And much more! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster please visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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