Nordstrom
Overview
Asset Protection - Agent - Factoria Mall Rack. The Asset Protection (AP) team keeps customers, teams and brands safe, partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft to ensure merchandise is available for our customers. AP strategies are driven by three Asset Protection Pillars: Protect People, Protect Physical Spaces, and Support Product Accuracy. Responsibilities
Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas, while adhering to policy, procedures, and AP leadership guidance. Identify theft trends by leveraging technology, reporting and surveillance tactics. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards. Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams. Use video systems to monitor theft activity and support investigations. Leverage RFID data to view merchandise movement and aid item-level investigations with merchandise inaccuracies. Maintain the safety and security of customers and employees by responding to, escalating, and reporting all security and emergency incidents, including medical emergencies. Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness and training within the store. Serve as a member of the store Emergency Response Team (ERT) and participate in store emergency response training, including First Aid. Prepare and submit timely and complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities. Testify in court when summoned for criminal and/or civil cases. Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement. Qualifications
The ability to make and be accountable for decisions, using good judgment in a fast-paced environment. Detailed, clear, and concise verbal and written skills. Good interpersonal and communication skills. The ability to maintain a high level of confidentiality. A calm demeanor when addressing safety issues, including interactions with individuals who may engage in aggressive behavior. Accountability, initiative, and a high level of ownership. The ability to work a flexible schedule based on business needs. Meet any state and local licensing requirements. Experience in investigative, asset protection and security procedures (preferred). Benefits
Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources Additional information
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. There may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ for relevant information and guidelines.
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Asset Protection - Agent - Factoria Mall Rack. The Asset Protection (AP) team keeps customers, teams and brands safe, partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft to ensure merchandise is available for our customers. AP strategies are driven by three Asset Protection Pillars: Protect People, Protect Physical Spaces, and Support Product Accuracy. Responsibilities
Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas, while adhering to policy, procedures, and AP leadership guidance. Identify theft trends by leveraging technology, reporting and surveillance tactics. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards. Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams. Use video systems to monitor theft activity and support investigations. Leverage RFID data to view merchandise movement and aid item-level investigations with merchandise inaccuracies. Maintain the safety and security of customers and employees by responding to, escalating, and reporting all security and emergency incidents, including medical emergencies. Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness and training within the store. Serve as a member of the store Emergency Response Team (ERT) and participate in store emergency response training, including First Aid. Prepare and submit timely and complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities. Testify in court when summoned for criminal and/or civil cases. Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement. Qualifications
The ability to make and be accountable for decisions, using good judgment in a fast-paced environment. Detailed, clear, and concise verbal and written skills. Good interpersonal and communication skills. The ability to maintain a high level of confidentiality. A calm demeanor when addressing safety issues, including interactions with individuals who may engage in aggressive behavior. Accountability, initiative, and a high level of ownership. The ability to work a flexible schedule based on business needs. Meet any state and local licensing requirements. Experience in investigative, asset protection and security procedures (preferred). Benefits
Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources Additional information
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. There may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ for relevant information and guidelines.
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