BNY Mellon
Overview
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President Investor Services Operations to join our team. This role is located in Boston MA.. Responsibilities
In this role, you’ll make an impact in the following ways: Conduct, analyze, and report on transfer agency operations activities for clients of high complexity Lead client onboarding and internal conversions Conduct key metric reporting and provide oversight to daily Transfer Agency processes Assist management in day-to-day business operations and resolve the most complex escalated issues Develop and update review processes and procedures to reduce risk and enhance efficiency Update key controls/processes to identify potential risk Lead project management for the most complex initiatives and/or onboarding new, complex clients Develop relationships with technology and line of business teams as Subject Matter Experts to develop business requirements and test development Analyze business data to identify trends to mitigate risk or enhance client relationships Identify and develop new products/services to increase revenue Lead client engagement regarding new products, services, or key business changes Provide commentary on industry trends and represent the department at key business meetings such as technology development priority and client engagements Provide guidance to less experienced team members as needed and contribute to the achievement of related team objectives Qualifications
To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required 5-7 years of total work experience preferred Experience in transfer agency operations preferred Additional Information
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Awards
Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Diversity
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President Investor Services Operations to join our team. This role is located in Boston MA.. Responsibilities
In this role, you’ll make an impact in the following ways: Conduct, analyze, and report on transfer agency operations activities for clients of high complexity Lead client onboarding and internal conversions Conduct key metric reporting and provide oversight to daily Transfer Agency processes Assist management in day-to-day business operations and resolve the most complex escalated issues Develop and update review processes and procedures to reduce risk and enhance efficiency Update key controls/processes to identify potential risk Lead project management for the most complex initiatives and/or onboarding new, complex clients Develop relationships with technology and line of business teams as Subject Matter Experts to develop business requirements and test development Analyze business data to identify trends to mitigate risk or enhance client relationships Identify and develop new products/services to increase revenue Lead client engagement regarding new products, services, or key business changes Provide commentary on industry trends and represent the department at key business meetings such as technology development priority and client engagements Provide guidance to less experienced team members as needed and contribute to the achievement of related team objectives Qualifications
To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required 5-7 years of total work experience preferred Experience in transfer agency operations preferred Additional Information
At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Awards
Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Benefits and Diversity
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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