ERO-DRO-IHSC Public Health Service (DOHS)
Solutions Development Office Technical Analyst (O-5 Billet) Non-Supervisory
ERO-DRO-IHSC Public Health Service (DOHS), Washington, District of Columbia, us, 20022
Overview
The SDO Technical Analyst under IHSC supports IT innovation for healthcare delivery. Responsibilities include designing, implementing, and maintaining IT solutions, conducting research, developing training, and collaborating across teams. Requires proficiency in software development, databases, and platforms like SharePoint. Occasional travel and clinical duties may apply. Reports to the SDO Supervisory Lead. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. Duties and responsibilities
Design, develop, implement, maintain and support solutions as determined by project approval processes, and as requested by chain of command. Design front-end user interfaces, back-end data storage systems, business logic, and automations in accordance with SDO development standards and industry standards and best practices. Design, develop, and present relevant training materials pertaining to solutions and platforms in the SDO portfolio. Collaborate with other IHSC units and HITU offices and staff to distill technical requirements from functional requirements. Provide input on requirement gathering sessions and workgroups to accurately capture and document functional requirements. Develop metrics, report and summarize assignment outcomes for areas of responsibility. Establish, manage and/or resolve SDO support requests. Analyze, escalate and work collaboratively with other staff from IHSC and the ICE Office of Chief Information Officer (OCIO) on support issues of increased complexity. Conduct market research, coordinate demonstrations; develop technical white papers and issue papers; conduct analysis of alternatives to identify technical solutions that align with project requirements. Support IT cost-benefit analyses, risk assessments, and analysis of alternatives activities to inform IHSC staff develop proper business case documentation to support their IT initiative. Explore, research and become proficient in other technology platforms and advise how to integrate those platforms into the IHSC environment. Review documents within scope of HITU projects including, but not limited to: functional requirements documents, privacy threshold analysis, privacy impact assessments, user guides, and more. Review technical sections of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other acquisition documentation within scope of HITU projects. Develop technical Standard Operating Procedures (SOPs), instructions, guides and training to support technical processes and best practices to contribute to the SDO Knowledge Base. Provide input for technical policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC. Provide input for budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, Service Level Agreements (SLAs) and developing cost estimates. Perform risk management; identify and assess project risks, mitigate threats and identify opportunities. Provide input to Contracting Officer’s Representative (COR) and/or Project Officers responsible for ensuring contractor compliance and the delivery of contract deliverables. Provide continuous feedback to support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes. Requirements
Conditions of employment
You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. You must successfully pass a drug screen. Males born after 12/31/59 must certify registration with Selective Service. Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement. Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC. ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission. Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position. PHS officers must participate in IHSC TDY On-Call Schedule (ITOS). ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve. Qualifications
COMPETENCIES: Demonstrates integrity and honesty. Demonstrates cultural competency. Ability to navigate complex systems. Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: A bachelor’s degree or higher in health care or information technology related field AND minimum of four years of experience working in a professional environment as a developer. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency. Proficiency with front-end user interface and user experience design concepts and practical application. Proficiency with back-end system design and development including relational databases and NoSQL databases. Proficiency with software development concepts such as variables, algorithms, data structures, runtime complexity and their practical application. Proficiency with software communication mechanisms such as application programming interfaces over network (e.g, REST, GraphQL). Proficiency with Microsoft SharePoint and Power Platform including Power Apps, Power Automate, and Dataverse preferred. Proficiency with low-code platforms (e.g., ServiceNow, Salesforce, Appian, Pega) preferred. Proficiency with event-driven architecture design, development and implementation preferred. HTML, CSS, JavaScript, Python, Golang, .NET and/or C# experience preferred. Experience with project management concepts including waterfall and agile methodologies. Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information. Knowledge of program policies and guidelines, and operating procedures relating to medical information. Knowledge of organizations and responsibilities of all levels of government operations for medical information communication. Ability to provide input for responses to congressional inquiries and to effectively communicate. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. Correctional/detention health care experience preferred. Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review. Interact effectively and collaboratively with interdisciplinary teams to ensure the provision of medical care of detainees and development of program initiatives. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues. Occasional travel required to support IHSC facilities. Additional information
This is a U.S. Public Health Service position located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director (DAD) of Administration, Health Information and Technology Unit (HITU). This is a non-supervisory position. The incumbent serves as a technical analyst within the Solutions Development Office (SDO) for the IHSC and reports directly to the Supervisory Lead. As a technical analyst, the incumbent has an unparalleled opportunity and responsibility to ensure IHSC information technology (IT) innovation activities are at the forefront of advancing health care delivery. The incumbent will be responsible for developing and supporting solutions in accordance with industry standards and best practices and performing operations and maintenance duties for business-critical IT platforms. In Fiscal Year (FY) 2024, IHSC provided medical services to more than 138,000 aliens housed in 18 facilities throughout the nation. In FY 2024, IHSC oversaw compliance with health-related standards for over 186,900 aliens housed in 129 non-IHSC-staffed facilities, totaling almost 45,500 beds. IHSC Headquarters provides guidance and support to IHSC-staffed facilities. While IHSC does not directly provide medical services in non-IHSC-staffed facilities, IHSC audits the facilities’ compliance with national detention standards, as required by each facility’s contract with ICE. DHS SUPERVISORY CONTROLS: DHS ICE ERO HHS SUPERVISORY CONTROLS: DHHS USPHS CC SUPERVISORY CONTROLS: The Technical Analyst reports to the SDO Supervisory Lead. Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Required documents
To apply for this position, you must provide a complete Application Package.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.
A complete application includes: ++U. S. Public Health Service Officers++ Cover Letter/Letter of Interest. Degrees. (Place under “Diploma/GED”) Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV – e.g., relevant experience, education, training. (Place under “Resume”) You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience. A copy of your Certificate of Investigation (located in your eOPF). *Three
most recent
Commissioned Officer Effectiveness Reports (COER). (Place under “Performance Appraisal”) For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application. ++New Call to Active Duty++ Cover letter/Letter of Interest. Please include location preference here. Degrees. (Place under “Diploma/GED”) Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references (i.e., name, title, and contact information) CV – e.g., relevant experience, education, training. (Place under “Resume”) U.S. Public Health Service – Appointment Board Decision Letter/Email or a screenshot of AES dashboard to the United States Public Health Service If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply To apply for this position, you must submit the
required documentation
outlined under the REQUIRED DOCUMENTS section below. The complete initial Application must be submitted by 11:59 PM (EST) on 09/26/2025. PLEASE NOTE:
If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the
Apply Online
button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the
Submit My Answers
button at the end of the process. Note:
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select
Application Status
, and click on the
more information
link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email.
If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions. Agency contact information
IHSC Recruiting Email: IHSCrecruiting@ice.dhs.gov Address: ERO-DRO-IHSC Public Health Service, 500 12th Street SW, Washington, DC 20536, US Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each step. You can check status on USAJOBS. We expect to make a job offer within 60 days after the deadline. If selected, a suitability/security background investigation will be conducted. Notes
The Federal hiring process is fair and transparent. Criminal history inquiries, EEO policy, financial suitability, privacy act, selective service, and other related guidelines apply.
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The SDO Technical Analyst under IHSC supports IT innovation for healthcare delivery. Responsibilities include designing, implementing, and maintaining IT solutions, conducting research, developing training, and collaborating across teams. Requires proficiency in software development, databases, and platforms like SharePoint. Occasional travel and clinical duties may apply. Reports to the SDO Supervisory Lead. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. Duties and responsibilities
Design, develop, implement, maintain and support solutions as determined by project approval processes, and as requested by chain of command. Design front-end user interfaces, back-end data storage systems, business logic, and automations in accordance with SDO development standards and industry standards and best practices. Design, develop, and present relevant training materials pertaining to solutions and platforms in the SDO portfolio. Collaborate with other IHSC units and HITU offices and staff to distill technical requirements from functional requirements. Provide input on requirement gathering sessions and workgroups to accurately capture and document functional requirements. Develop metrics, report and summarize assignment outcomes for areas of responsibility. Establish, manage and/or resolve SDO support requests. Analyze, escalate and work collaboratively with other staff from IHSC and the ICE Office of Chief Information Officer (OCIO) on support issues of increased complexity. Conduct market research, coordinate demonstrations; develop technical white papers and issue papers; conduct analysis of alternatives to identify technical solutions that align with project requirements. Support IT cost-benefit analyses, risk assessments, and analysis of alternatives activities to inform IHSC staff develop proper business case documentation to support their IT initiative. Explore, research and become proficient in other technology platforms and advise how to integrate those platforms into the IHSC environment. Review documents within scope of HITU projects including, but not limited to: functional requirements documents, privacy threshold analysis, privacy impact assessments, user guides, and more. Review technical sections of Performance Work Statement (PWS), Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP) and other acquisition documentation within scope of HITU projects. Develop technical Standard Operating Procedures (SOPs), instructions, guides and training to support technical processes and best practices to contribute to the SDO Knowledge Base. Provide input for technical policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC. Provide input for budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, Service Level Agreements (SLAs) and developing cost estimates. Perform risk management; identify and assess project risks, mitigate threats and identify opportunities. Provide input to Contracting Officer’s Representative (COR) and/or Project Officers responsible for ensuring contractor compliance and the delivery of contract deliverables. Provide continuous feedback to support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes. Requirements
Conditions of employment
You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. You must successfully pass a drug screen. Males born after 12/31/59 must certify registration with Selective Service. Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement. Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC. ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission. Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position. PHS officers must participate in IHSC TDY On-Call Schedule (ITOS). ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve. Qualifications
COMPETENCIES: Demonstrates integrity and honesty. Demonstrates cultural competency. Ability to navigate complex systems. Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: A bachelor’s degree or higher in health care or information technology related field AND minimum of four years of experience working in a professional environment as a developer. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain currency. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency. Proficiency with front-end user interface and user experience design concepts and practical application. Proficiency with back-end system design and development including relational databases and NoSQL databases. Proficiency with software development concepts such as variables, algorithms, data structures, runtime complexity and their practical application. Proficiency with software communication mechanisms such as application programming interfaces over network (e.g, REST, GraphQL). Proficiency with Microsoft SharePoint and Power Platform including Power Apps, Power Automate, and Dataverse preferred. Proficiency with low-code platforms (e.g., ServiceNow, Salesforce, Appian, Pega) preferred. Proficiency with event-driven architecture design, development and implementation preferred. HTML, CSS, JavaScript, Python, Golang, .NET and/or C# experience preferred. Experience with project management concepts including waterfall and agile methodologies. Knowledge of medical, administrative, ethical and legal requirements and standards related to healthcare delivery and the privacy of protected patient information. Knowledge of program policies and guidelines, and operating procedures relating to medical information. Knowledge of organizations and responsibilities of all levels of government operations for medical information communication. Ability to provide input for responses to congressional inquiries and to effectively communicate. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. Correctional/detention health care experience preferred. Highly effective interpersonal and organizational skills; strong writing skills to include document formulation, editing, and review. Interact effectively and collaboratively with interdisciplinary teams to ensure the provision of medical care of detainees and development of program initiatives. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues. Occasional travel required to support IHSC facilities. Additional information
This is a U.S. Public Health Service position located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director (DAD) of Administration, Health Information and Technology Unit (HITU). This is a non-supervisory position. The incumbent serves as a technical analyst within the Solutions Development Office (SDO) for the IHSC and reports directly to the Supervisory Lead. As a technical analyst, the incumbent has an unparalleled opportunity and responsibility to ensure IHSC information technology (IT) innovation activities are at the forefront of advancing health care delivery. The incumbent will be responsible for developing and supporting solutions in accordance with industry standards and best practices and performing operations and maintenance duties for business-critical IT platforms. In Fiscal Year (FY) 2024, IHSC provided medical services to more than 138,000 aliens housed in 18 facilities throughout the nation. In FY 2024, IHSC oversaw compliance with health-related standards for over 186,900 aliens housed in 129 non-IHSC-staffed facilities, totaling almost 45,500 beds. IHSC Headquarters provides guidance and support to IHSC-staffed facilities. While IHSC does not directly provide medical services in non-IHSC-staffed facilities, IHSC audits the facilities’ compliance with national detention standards, as required by each facility’s contract with ICE. DHS SUPERVISORY CONTROLS: DHS ICE ERO HHS SUPERVISORY CONTROLS: DHHS USPHS CC SUPERVISORY CONTROLS: The Technical Analyst reports to the SDO Supervisory Lead. Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Required documents
To apply for this position, you must provide a complete Application Package.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.
A complete application includes: ++U. S. Public Health Service Officers++ Cover Letter/Letter of Interest. Degrees. (Place under “Diploma/GED”) Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references. (i.e., name, title and contact information) Official USPHS Promotion CV – e.g., relevant experience, education, training. (Place under “Resume”) You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience. A copy of your Certificate of Investigation (located in your eOPF). *Three
most recent
Commissioned Officer Effectiveness Reports (COER). (Place under “Performance Appraisal”) For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement. Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application. ++New Call to Active Duty++ Cover letter/Letter of Interest. Please include location preference here. Degrees. (Place under “Diploma/GED”) Professional license. (If applicable) Additional professional certificates. (If applicable) Three professional references (i.e., name, title, and contact information) CV – e.g., relevant experience, education, training. (Place under “Resume”) U.S. Public Health Service – Appointment Board Decision Letter/Email or a screenshot of AES dashboard to the United States Public Health Service If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply To apply for this position, you must submit the
required documentation
outlined under the REQUIRED DOCUMENTS section below. The complete initial Application must be submitted by 11:59 PM (EST) on 09/26/2025. PLEASE NOTE:
If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. To begin the process, click the
Apply Online
button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the
Submit My Answers
button at the end of the process. Note:
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select
Application Status
, and click on the
more information
link under the application status for this position. Applications and supporting documentation will not be accepted by mail or email.
If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions. Agency contact information
IHSC Recruiting Email: IHSCrecruiting@ice.dhs.gov Address: ERO-DRO-IHSC Public Health Service, 500 12th Street SW, Washington, DC 20536, US Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each step. You can check status on USAJOBS. We expect to make a job offer within 60 days after the deadline. If selected, a suitability/security background investigation will be conducted. Notes
The Federal hiring process is fair and transparent. Criminal history inquiries, EEO policy, financial suitability, privacy act, selective service, and other related guidelines apply.
#J-18808-Ljbffr