MSX International
Overview
Join to apply for the
Service Lane Consultant
role at
MSX International . Location: Portland, OR Salary: $70,000.00-$100,000.00 5 days ago - Be among the first 25 applicants Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description
MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region. What Your Day-to-Day Responsibilities Include
Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS). Assist dealers in improving LOF/MPVI cycle times to under an hour. Meet defined metric goals for assigned dealers within a set geographic area. Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation. Ensure dealer processes are in place to gather local competitive data. Ensure proper Business Development Center (BDC) service department integration. Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement. Share best practices, ideas, success stories and analysis techniques via the SDM forum. Position requires 90% travel time. Complete other special assignments if necessary. Qualifications
College degree (Associate’s or Bachelor’s) is preferred but not required. Previous automotive experience, with 1 year of fixed operations or equivalent experience. Establishes rapport with others by initiating and leading conversations to make others feel comfortable. Considers the impact of customers in the decision making process. Excellent communication skills; good listener and writer; computer literate with experience in Microsoft Office. Creative in problem resolution; proactive in solving customer issues. Ability to overcome objections and obstacles during day-to-day activities. Can develop presentations and deliver to small groups; ability to train groups or individuals. Knowledge of how departments within a dealership interact; understanding of good customer service. Confident in abilities with a friendly, positive attitude toward customers and co-workers. Ability to multi-task in a busy environment; work independently and with others; high energy in selling environment. Sales experience in selling products and services is valuable. Knowledge and operation of Service Tools used in dealerships (e.g., Service Workbench, Service Edge, X time service scheduling). Knowledge of Dealership Management Systems (DMS) and understanding of dealership operations and integration. Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries
Information Services
#J-18808-Ljbffr
Join to apply for the
Service Lane Consultant
role at
MSX International . Location: Portland, OR Salary: $70,000.00-$100,000.00 5 days ago - Be among the first 25 applicants Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description
MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region. What Your Day-to-Day Responsibilities Include
Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS). Assist dealers in improving LOF/MPVI cycle times to under an hour. Meet defined metric goals for assigned dealers within a set geographic area. Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation. Ensure dealer processes are in place to gather local competitive data. Ensure proper Business Development Center (BDC) service department integration. Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement. Share best practices, ideas, success stories and analysis techniques via the SDM forum. Position requires 90% travel time. Complete other special assignments if necessary. Qualifications
College degree (Associate’s or Bachelor’s) is preferred but not required. Previous automotive experience, with 1 year of fixed operations or equivalent experience. Establishes rapport with others by initiating and leading conversations to make others feel comfortable. Considers the impact of customers in the decision making process. Excellent communication skills; good listener and writer; computer literate with experience in Microsoft Office. Creative in problem resolution; proactive in solving customer issues. Ability to overcome objections and obstacles during day-to-day activities. Can develop presentations and deliver to small groups; ability to train groups or individuals. Knowledge of how departments within a dealership interact; understanding of good customer service. Confident in abilities with a friendly, positive attitude toward customers and co-workers. Ability to multi-task in a busy environment; work independently and with others; high energy in selling environment. Sales experience in selling products and services is valuable. Knowledge and operation of Service Tools used in dealerships (e.g., Service Workbench, Service Edge, X time service scheduling). Knowledge of Dealership Management Systems (DMS) and understanding of dealership operations and integration. Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Seniority level
Entry level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries
Information Services
#J-18808-Ljbffr