THE JEWISH BOARD
Senior Director of Operations - Jewish Community Services
THE JEWISH BOARD, New York, New York, us, 10261
Senior Director of Operations - Jewish Community Services
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. Location : 463 7th Ave, New York, NY 10018, US Purpose
Jewish Community Services (JCS) takes a population health approach to supporting the mental health and well-being of New York City’s Jewish community. JCS works to reduce stigma, prioritize prevention, and strengthen the resiliency of individuals, families, and communities. Key areas of focus include grief, addiction, and teen mental health initiatives. JCS engages and equips Jewish communal organizations to provide mental health support to their members through psychoeducation and resources, peer-led initiatives, and screening/referrals for treatment when needed. Position overview
Reporting to the Deputy Director, the Senior Director of Operations provides leadership that results in robust and effective business operations and supports the services provided by JCS staff. The Senior Director of Operations strengthens The Jewish Board’s ability to serve the Jewish community by ensuring the seamless integration of culturally competent services across the agency’s continuum of care and helping to address any challenges to access. The Senior Director of Operations focuses on improving operational efficiency and collaboration within JCS and across key departments, including marketing, central intake, and clinical services. Key responsibilities include developing protocols, workflows, and performance metrics. The Senior Director of Operations will also oversee matrixed supervision and manage dotted-line reporting structures to ensure coordination, accountability, and impact. Key responsibilities
Develop and oversee protocols, workflows, and performance metrics to enhance the efficiency and effectiveness of Jewish-focused services across the agency. Collaborate with the marketing team to promote Jewish-focused services and increase community engagement. Work with the central intake unit to streamline referral processes and ensure Jewish community members can easily access appropriate services. Partner with clinical teams to integrate culturally competent, Jewish-focused care within existing programs. Identify and address barriers to accessing services for the Jewish community. Develop strategies to increase outreach and engagement in underserved areas. Work closely on the development of a Jewish-specialty treatment team at one of the Jewish Board’s clinics. Work with a project manager to oversee the execution of key initiatives, ensuring projects are completed on time and within scope. Provide operational leadership within JCS, optimizing internal processes, staffing structures, and resource allocation to enhance efficiency and impact. Partner with internal and external stakeholders to expand the reach of Jewish-focused services. Establish tracking mechanisms and performance indicators to measure and report on impact. Be a key member of the JCS leadership team, contributing to strategic priority goals and covering other JCS services as needed. Other duties as assigned. Core competencies
Ability to develop and implement long-term plans that enhance operational efficiency and service delivery. Strong organizational skills to oversee multiple initiatives, set priorities, and meet deadlines. Experience in working across departments and managing matrixed supervision to drive alignment and accountability. Ability to identify challenges, develop solutions, and implement process improvements. Uses performance metrics and analytics to evaluate program impact and inform strategic decisions. Deep understanding of Jewish community needs, values, and traditions to ensure culturally responsive services. Strong verbal and written communication skills. Ability to navigate change, take initiative, think creatively, and drive continuous improvement. Educational / training required
Master’s degree in business administration, healthcare administration, social work, public health, or a related field. Experience / language preference
Minimum of 5 years of experience in operations management, preferably in a healthcare or social services setting. Strong cultural competence regarding Jewish religious, spiritual, cultural and communal practice. Proven skills in administration, verbal and written communication, computer applications, data collection and use, interpersonal relationships, and staff supervision and training. Computer skills
Strong working knowledge of Microsoft Office for documentation, data analysis, and presentations. Familiarity with data and analytic tools, such as Tableau. Visual and manual dexterity
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs. Travel independently using public transportation. Work environment / physical effort
This role is hybrid; it will include travel to different Jewish Board locations across NYC. Must be able to travel within the five boroughs carrying equipment up to approximately 10 pounds. Typical work involves sitting and standing (80% / 20%). The work environment generally does not involve physical risk or hazardous conditions. Benefits
Generous paid time off in addition to agency holidays and 15 sick days Affordable and high-quality medical/dental/vision plans Tuition assistance and educational loan forgiveness Free continuing education opportunities 403(b) retirement benefits and a pension Flexible spending accounts for health and transportation 24/7 Accessible Employee Assistance Program Life and disability insurance Equal opportunity and inclusion We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable law. We will make reasonable accommodations for qualified employees with disabilities unless it would impose an undue hardship. If you need assistance to perform your job duties due to a disability, contact Human Resources.
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The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us. Location : 463 7th Ave, New York, NY 10018, US Purpose
Jewish Community Services (JCS) takes a population health approach to supporting the mental health and well-being of New York City’s Jewish community. JCS works to reduce stigma, prioritize prevention, and strengthen the resiliency of individuals, families, and communities. Key areas of focus include grief, addiction, and teen mental health initiatives. JCS engages and equips Jewish communal organizations to provide mental health support to their members through psychoeducation and resources, peer-led initiatives, and screening/referrals for treatment when needed. Position overview
Reporting to the Deputy Director, the Senior Director of Operations provides leadership that results in robust and effective business operations and supports the services provided by JCS staff. The Senior Director of Operations strengthens The Jewish Board’s ability to serve the Jewish community by ensuring the seamless integration of culturally competent services across the agency’s continuum of care and helping to address any challenges to access. The Senior Director of Operations focuses on improving operational efficiency and collaboration within JCS and across key departments, including marketing, central intake, and clinical services. Key responsibilities include developing protocols, workflows, and performance metrics. The Senior Director of Operations will also oversee matrixed supervision and manage dotted-line reporting structures to ensure coordination, accountability, and impact. Key responsibilities
Develop and oversee protocols, workflows, and performance metrics to enhance the efficiency and effectiveness of Jewish-focused services across the agency. Collaborate with the marketing team to promote Jewish-focused services and increase community engagement. Work with the central intake unit to streamline referral processes and ensure Jewish community members can easily access appropriate services. Partner with clinical teams to integrate culturally competent, Jewish-focused care within existing programs. Identify and address barriers to accessing services for the Jewish community. Develop strategies to increase outreach and engagement in underserved areas. Work closely on the development of a Jewish-specialty treatment team at one of the Jewish Board’s clinics. Work with a project manager to oversee the execution of key initiatives, ensuring projects are completed on time and within scope. Provide operational leadership within JCS, optimizing internal processes, staffing structures, and resource allocation to enhance efficiency and impact. Partner with internal and external stakeholders to expand the reach of Jewish-focused services. Establish tracking mechanisms and performance indicators to measure and report on impact. Be a key member of the JCS leadership team, contributing to strategic priority goals and covering other JCS services as needed. Other duties as assigned. Core competencies
Ability to develop and implement long-term plans that enhance operational efficiency and service delivery. Strong organizational skills to oversee multiple initiatives, set priorities, and meet deadlines. Experience in working across departments and managing matrixed supervision to drive alignment and accountability. Ability to identify challenges, develop solutions, and implement process improvements. Uses performance metrics and analytics to evaluate program impact and inform strategic decisions. Deep understanding of Jewish community needs, values, and traditions to ensure culturally responsive services. Strong verbal and written communication skills. Ability to navigate change, take initiative, think creatively, and drive continuous improvement. Educational / training required
Master’s degree in business administration, healthcare administration, social work, public health, or a related field. Experience / language preference
Minimum of 5 years of experience in operations management, preferably in a healthcare or social services setting. Strong cultural competence regarding Jewish religious, spiritual, cultural and communal practice. Proven skills in administration, verbal and written communication, computer applications, data collection and use, interpersonal relationships, and staff supervision and training. Computer skills
Strong working knowledge of Microsoft Office for documentation, data analysis, and presentations. Familiarity with data and analytic tools, such as Tableau. Visual and manual dexterity
The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs. Travel independently using public transportation. Work environment / physical effort
This role is hybrid; it will include travel to different Jewish Board locations across NYC. Must be able to travel within the five boroughs carrying equipment up to approximately 10 pounds. Typical work involves sitting and standing (80% / 20%). The work environment generally does not involve physical risk or hazardous conditions. Benefits
Generous paid time off in addition to agency holidays and 15 sick days Affordable and high-quality medical/dental/vision plans Tuition assistance and educational loan forgiveness Free continuing education opportunities 403(b) retirement benefits and a pension Flexible spending accounts for health and transportation 24/7 Accessible Employee Assistance Program Life and disability insurance Equal opportunity and inclusion We are an equal opportunity employer and do not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable law. We will make reasonable accommodations for qualified employees with disabilities unless it would impose an undue hardship. If you need assistance to perform your job duties due to a disability, contact Human Resources.
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