Walmart
Senior, Software Engineer – Customer Care Technology (Bellevue)
Walmart, Bellevue, Washington, us, 98009
Overview
Join Walmart as Senior, Software Engineer – Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Walmart is the Fortune #1 company and we value you bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spans beyond our stores. You will be empowered and equipped to do the best work of your life. Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. As a Senior Software Engineer – Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices. About the Team Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care. We’ve developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers’ needs. Our guided workflows streamline processes to ensure a seamless experience for agents and customers. What You’ll Do
Lead development of full stack features from user interfaces to backend services, ensuring scalability, performance, and reliability. Translate product requirements into robust technical designs and implementation plans. Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies. Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems. Collaborate with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery. Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD. Troubleshoot and resolve complex production issues and guide root cause analysis. Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures. What You Will Bring
5+ years of experience in full stack software development. Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization. Strong backend experience with Java, Spring Boot, REST API design, and microservices. Experience in building distributed systems with Kafka or other messaging frameworks. Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar). Solid grounding in data structures, algorithms, and software architecture. Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement. Preferred Qualifications
Experience leading large-scale system modernization or application migration projects. Familiarity with CRM platforms or customer support tools. Experience with containerization (Docker, Kubernetes) and observability tools. Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year’s experience in software engineering or related area. Background in creating inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and integrating accessibility into products following Walmart’s accessibility standards. About Walmart Global Tech
Imagine one line of code making life easier for hundreds of millions of people. Walmart Global Tech is that mission—people-led and tech-empowered. We train our team in the skillsets of the future and welcome those starting their careers as well as those defining their career. Location
10500 NE 8th St, Bellevue, WA 98004, United States Benefits and Policies
Flexible, hybrid work: in office plus virtual when not onsite. Equal Opportunity Employer. Walmart is an Equal Opportunity Employer – By Choice. We value diversity and inclusion for all people. Other benefits include health plans, 401(k) match, stock purchase, paid parental leave, PTO, disability coverage, and more. Eligible PTO/PPTO accrual and details are described in the plan terms. For information about PTO, see One.Walmart. Salary: The annual salary range for this position is $108,000.00-$216,000.00. Additional compensation includes annual or quarterly performance bonuses and may include stock.
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Join Walmart as Senior, Software Engineer – Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Walmart is the Fortune #1 company and we value you bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spans beyond our stores. You will be empowered and equipped to do the best work of your life. Walmart’s Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. As a Senior Software Engineer – Full Stack Customer Care Technology, you will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front end and back end while mentoring team members and driving best practices. About the Team Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care. We’ve developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers’ needs. Our guided workflows streamline processes to ensure a seamless experience for agents and customers. What You’ll Do
Lead development of full stack features from user interfaces to backend services, ensuring scalability, performance, and reliability. Translate product requirements into robust technical designs and implementation plans. Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies. Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems. Collaborate with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery. Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD. Troubleshoot and resolve complex production issues and guide root cause analysis. Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures. What You Will Bring
5+ years of experience in full stack software development. Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization. Strong backend experience with Java, Spring Boot, REST API design, and microservices. Experience in building distributed systems with Kafka or other messaging frameworks. Cloud experience (preferably Azure) and deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar). Solid grounding in data structures, algorithms, and software architecture. Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement. Preferred Qualifications
Experience leading large-scale system modernization or application migration projects. Familiarity with CRM platforms or customer support tools. Experience with containerization (Docker, Kubernetes) and observability tools. Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year’s experience in software engineering or related area. Background in creating inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and integrating accessibility into products following Walmart’s accessibility standards. About Walmart Global Tech
Imagine one line of code making life easier for hundreds of millions of people. Walmart Global Tech is that mission—people-led and tech-empowered. We train our team in the skillsets of the future and welcome those starting their careers as well as those defining their career. Location
10500 NE 8th St, Bellevue, WA 98004, United States Benefits and Policies
Flexible, hybrid work: in office plus virtual when not onsite. Equal Opportunity Employer. Walmart is an Equal Opportunity Employer – By Choice. We value diversity and inclusion for all people. Other benefits include health plans, 401(k) match, stock purchase, paid parental leave, PTO, disability coverage, and more. Eligible PTO/PPTO accrual and details are described in the plan terms. For information about PTO, see One.Walmart. Salary: The annual salary range for this position is $108,000.00-$216,000.00. Additional compensation includes annual or quarterly performance bonuses and may include stock.
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