Morgan Stanley
Wealth Management – Client Service Associate
Overview
Directly support Morgan Stanley clients by delivering an elevated standard of care, understanding firm policies and capabilities, and helping to shape client experiences through effective service delivery. Responsibilities
CLIENT SUPPORT Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring key information and documentation remains current. Identify and assist with Firm services and solutions that support clients’ needs, including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile. Confirm authorization and authenticate clients when processing requests. Onboard and maintain client accounts, including collecting client information and required documentation, assessing risk, processing money movement transactions, and handling estate needs as examples. Input orders at the direction of clients and/or Financial Advisor(s); discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors. Prepare financial plans, client reports, and other materials for client meetings. Review and take appropriate action on client account alerts. Other Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model. Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars. Actively engage in available training and education programs, including firm strategic priorities, professional development, and staying current on policies, procedures and new platforms; attend scheduled targeted/monthly field service professional and/or training calls. Perform administrative duties that support Financial Advisors in daily business practices, including telephone coverage, travel arrangements, coordination of client meetings, preparing travel and expense reports, and file and calendar maintenance. Proactively participate in firm initiatives directed by local management. Regularly seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors. Education, Experience, Knowledge, and Skills
Education and/or Experience Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA). Two or more years of industry experience preferred. High School Diploma/Equivalency. Knowledge/Skills Strong industry, product, and branch procedures knowledge. Exceptional writing, interpersonal and client service skills. Detail oriented with superior organizational skills and ability to prioritize tasks. Strong computer skills and knowledge of Microsoft Office products. Team player with the ability to collaborate with others. Ability to work in a fast-paced, evolving environment. Goal oriented, self-motivated and results driven. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts. Reports To
Business Service Officer Morgan Stanley is an equal opportunity employer committed to diversifying its workforce. Our policy is to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender status, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). Posting Date Oct 6, 2023 Primary Location Americas-United States of America-Missouri-Clayton Job Wealth Management Employment Type Full Time Job Level Non-Exempt
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Directly support Morgan Stanley clients by delivering an elevated standard of care, understanding firm policies and capabilities, and helping to shape client experiences through effective service delivery. Responsibilities
CLIENT SUPPORT Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring key information and documentation remains current. Identify and assist with Firm services and solutions that support clients’ needs, including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile. Confirm authorization and authenticate clients when processing requests. Onboard and maintain client accounts, including collecting client information and required documentation, assessing risk, processing money movement transactions, and handling estate needs as examples. Input orders at the direction of clients and/or Financial Advisor(s); discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors. Prepare financial plans, client reports, and other materials for client meetings. Review and take appropriate action on client account alerts. Other Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model. Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars. Actively engage in available training and education programs, including firm strategic priorities, professional development, and staying current on policies, procedures and new platforms; attend scheduled targeted/monthly field service professional and/or training calls. Perform administrative duties that support Financial Advisors in daily business practices, including telephone coverage, travel arrangements, coordination of client meetings, preparing travel and expense reports, and file and calendar maintenance. Proactively participate in firm initiatives directed by local management. Regularly seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors. Education, Experience, Knowledge, and Skills
Education and/or Experience Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA). Two or more years of industry experience preferred. High School Diploma/Equivalency. Knowledge/Skills Strong industry, product, and branch procedures knowledge. Exceptional writing, interpersonal and client service skills. Detail oriented with superior organizational skills and ability to prioritize tasks. Strong computer skills and knowledge of Microsoft Office products. Team player with the ability to collaborate with others. Ability to work in a fast-paced, evolving environment. Goal oriented, self-motivated and results driven. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts. Reports To
Business Service Officer Morgan Stanley is an equal opportunity employer committed to diversifying its workforce. Our policy is to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender status, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). Posting Date Oct 6, 2023 Primary Location Americas-United States of America-Missouri-Clayton Job Wealth Management Employment Type Full Time Job Level Non-Exempt
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