Elastic
Principal Solutions Architect - Observability
Elastic, Washington, District of Columbia, us, 20022
Overview
Principal Solutions Architect - Observability at Elastic. Elastic, the Search AI Company, enables organizations to find answers in real time using all data at scale. The Observability role focuses on designing and implementing observability solutions built on Elastic and OpenTelemetry standards. What You Will Be Doing
Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and within the CNCF OpenTelemetry community. Collaborating with sales and customer teams to understand challenges, goals, and environments, and designing tailored observability solutions. Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions. Helping customers architect for high-fidelity observability at scale. Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities. Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases. Developing instructional observability workshops for the field and customers. Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams. Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. Building and maintaining technical documentation and resources to support enablement efforts. Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. What You Bring
Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust. Experience building PoCs, including the technical skills to develop exemplary custom services and stage supporting infrastructure (e.g., Kubernetes, Kafka, Postgres) across self-managed and hosted environments. An ideal candidate will have practitioner experience using observability products as an SRE or developer. Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. A real passion for being curious and a continuous learner. You invest in yourself as much as you invest in your professional relationships. A history of successful customer relations where you understood what made a difference and devised architectures that helped meet goals or outpace competitors. An ability to influence and inspire groups, both large and small. A willingness to travel 30% within the region, as well as occasionally internationally. At Elastic, we believe in continuous improvement and innovation. This role offers opportunities to grow skills, collaborate with a passionate team, and drive impactful outcomes for customers worldwide.
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Principal Solutions Architect - Observability at Elastic. Elastic, the Search AI Company, enables organizations to find answers in real time using all data at scale. The Observability role focuses on designing and implementing observability solutions built on Elastic and OpenTelemetry standards. What You Will Be Doing
Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging. Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and within the CNCF OpenTelemetry community. Collaborating with sales and customer teams to understand challenges, goals, and environments, and designing tailored observability solutions. Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions. Helping customers architect for high-fidelity observability at scale. Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities. Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases. Developing instructional observability workshops for the field and customers. Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations. Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency. Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams. Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry. Building and maintaining technical documentation and resources to support enablement efforts. Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements. A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps. What You Bring
Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem. A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust. Experience building PoCs, including the technical skills to develop exemplary custom services and stage supporting infrastructure (e.g., Kubernetes, Kafka, Postgres) across self-managed and hosted environments. An ideal candidate will have practitioner experience using observability products as an SRE or developer. Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity. A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies. A real passion for being curious and a continuous learner. You invest in yourself as much as you invest in your professional relationships. A history of successful customer relations where you understood what made a difference and devised architectures that helped meet goals or outpace competitors. An ability to influence and inspire groups, both large and small. A willingness to travel 30% within the region, as well as occasionally internationally. At Elastic, we believe in continuous improvement and innovation. This role offers opportunities to grow skills, collaborate with a passionate team, and drive impactful outcomes for customers worldwide.
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