ZipRecruiter
Front Desk Manager-Hotel Fusion, San Francisco CA
ZipRecruiter, San Francisco, California, United States, 94199
Overview
Hotel Fusion & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
Front Office Manager
for
Hotel Fusion, San Francisco, CA .
Job Purpose:
To assist in the operation of the Front Office to include guest services, group
bookings/coordinator
and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Will be responsible for leading the Health and Safety Committee and will be the Associate Cultural Champion recognizing special occasions and organize associate events. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.
Responsibilities
Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
Be self-motivated and use time wisely.
Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
Be available to cover vacation days and time off requests.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Promptly respond to and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Promote the guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Answer telephone promptly and properly, being polite, courteous, and friendly.
Be knowledgeable and helpful about the local area, the hotel and hotel services.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co-workers.
Maintain open line of communications with each department.
Respond positively to new ideas.
Openly accept developmental feedback.
Be available to help other departments in emergency situations.
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Properly handle and account for keys.
Lead the Health and Safety Committee.
Be knowledgeable of policies regarding emergency procedures and security concerns; promote an accident prevention program to minimize liabilities and related expenses.
Perform other assignments as directed by the General Manager.
Identify and record special billing instructions.
Clear Accounts Receivables monthly.
AP Invoice entry.
Proof payroll hours timely for all departments.
Responsible for tracking and balancing accounts.
Assist in month end accounting tasks, including owner tracking information, OTA commissions, and balancing accounts before month end.
Assume the responsibilities of the General Manager in his/her absence.
Qualifications and Requirements
High School diploma / Secondary qualification or equivalent.
Experience with Marriott & Lightspeed PMS a plus.
Other
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.
What we Offer
Salary: $68,640
Medical, Dental, Vision, Supplemental Insurance
401K with match
Paid Holidays
#J-18808-Ljbffr
Front Office Manager
for
Hotel Fusion, San Francisco, CA .
Job Purpose:
To assist in the operation of the Front Office to include guest services, group
bookings/coordinator
and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Will be responsible for leading the Health and Safety Committee and will be the Associate Cultural Champion recognizing special occasions and organize associate events. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.
Responsibilities
Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
Be self-motivated and use time wisely.
Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
Be available to cover vacation days and time off requests.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Promptly respond to and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Promote the guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Answer telephone promptly and properly, being polite, courteous, and friendly.
Be knowledgeable and helpful about the local area, the hotel and hotel services.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co-workers.
Maintain open line of communications with each department.
Respond positively to new ideas.
Openly accept developmental feedback.
Be available to help other departments in emergency situations.
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Properly handle and account for keys.
Lead the Health and Safety Committee.
Be knowledgeable of policies regarding emergency procedures and security concerns; promote an accident prevention program to minimize liabilities and related expenses.
Perform other assignments as directed by the General Manager.
Identify and record special billing instructions.
Clear Accounts Receivables monthly.
AP Invoice entry.
Proof payroll hours timely for all departments.
Responsible for tracking and balancing accounts.
Assist in month end accounting tasks, including owner tracking information, OTA commissions, and balancing accounts before month end.
Assume the responsibilities of the General Manager in his/her absence.
Qualifications and Requirements
High School diploma / Secondary qualification or equivalent.
Experience with Marriott & Lightspeed PMS a plus.
Other
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.
What we Offer
Salary: $68,640
Medical, Dental, Vision, Supplemental Insurance
401K with match
Paid Holidays
#J-18808-Ljbffr