ACL Digital
Information Technology Support Specialist
ACL Digital, San Diego, California, United States, 92189
Summary
Looking for experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment. Required Qualifications
3 years of experience in on-site desktop support and end-user customer service. 1 year of experience providing direct support to executive-level staff. Strong proficiency with
Windows 11 and macOS
in an enterprise environment. Experience supporting mobile devices (iOS/Android) managed via MDM solutions. Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc. Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions). Experience working in an environment with
JAMF, Ivanti, or other end point management systems. Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA). Solid understanding of Active Directory and Exchange user/mailbox administration. Strong hardware troubleshooting skills (laptops, desktops, and printers). Excellent verbal and written communication skills; able to explain complex concepts to non-technical users. Demonstrated ability to work independently in a fast-paced, dynamic environment. Strong problem-solving skills with attention to detail and urgency. Ability to analyze logs, error messages, and test results to diagnose issues. Ability to lift and move equipment up to 50 lbs. Preferred Education & Certifications
Associates degree in IT or related field; Bachelors degree preferred. Relevant certifications (ITIL, Microsoft, Apple, JAMF, etc.) are a plus.
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Looking for experienced and customer-focused IT Support Specialist to join our team. This role is critical in ensuring the consistent delivery of high-quality technical support across our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for problem-solving in a fast-paced, engineering-driven environment. Required Qualifications
3 years of experience in on-site desktop support and end-user customer service. 1 year of experience providing direct support to executive-level staff. Strong proficiency with
Windows 11 and macOS
in an enterprise environment. Experience supporting mobile devices (iOS/Android) managed via MDM solutions. Familiarity with cloud-based platforms such as Microsoft 365, Google Workspace (GSuite), Box, SAP, Okta, Nexthink, etc. Proficiency in supporting standard desktop applications (e.g., MS Office, Office 365, antivirus solutions). Experience working in an environment with
JAMF, Ivanti, or other end point management systems. Experience with enterprise ticketing systems (e.g., ServiceNow, Remedy, JIRA). Solid understanding of Active Directory and Exchange user/mailbox administration. Strong hardware troubleshooting skills (laptops, desktops, and printers). Excellent verbal and written communication skills; able to explain complex concepts to non-technical users. Demonstrated ability to work independently in a fast-paced, dynamic environment. Strong problem-solving skills with attention to detail and urgency. Ability to analyze logs, error messages, and test results to diagnose issues. Ability to lift and move equipment up to 50 lbs. Preferred Education & Certifications
Associates degree in IT or related field; Bachelors degree preferred. Relevant certifications (ITIL, Microsoft, Apple, JAMF, etc.) are a plus.
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