DPR Construction
People Practices Content (Knowledge) Specialist
DPR Construction, San Francisco, California, United States, 94199
Join to apply for the
People Practices Content (Knowledge) Specialist
role at
DPR Construction . Overview
The People Practices Content (Knowledge) Specialist publishes customer-facing and internal content, including knowledge articles, FAQs, standard operating procedures (SOPs), and desktop references into the ServiceNow and DPR Toolbox platforms. Manages content personalization through tagging and keyword searches tailored to role, level, and geography. Sets review, approval, and expiration dates for content while collaborating with authors and Subject Matter Experts (SMEs) to ensure content is written from an SME perspective. Reviews and edits content to enhance readability, comprehension, and accessibility for the workforce. Responsibilities
Publish various types of content (knowledge articles, FAQs, SOPs, desktop references) into ServiceNow and DPR Toolbox; ensure accuracy and updates. Manage content personalization by tagging and utilizing keyword searches for role, level, and geography. Set and manage review, approval, and expiration dates for all content pieces. Collaborate with authors and SMEs to guide content development; facilitate workshops or training sessions to improve content creation skills. Review and edit content for clarity, readability, and alignment with organizational standards; ensure content is accessible to the workforce. Monitor content performance and user feedback to identify areas for improvement; implement best practices and stay updated with industry trends. Qualifications
Bachelor’s degree in Communications, English, Human Resources, Business Administration, or a related field required. 5+ years of experience in content management, communications, or related field. 3+ years of experience in Human Resources. Experience with content management systems, preferably ServiceNow. Proven experience collaborating with SMEs and editing technical content for a general audience. Certifications and Licenses
Content management or HR-related certification preferred (e.g., CPLP, PHR). Compensation and Benefits
In compliance with local law, compensation information is disclosed where required. Pay Range: $80,000 to $115,000. Anticipated Starting Pay Range: $80,000.00-$115,000.00. DPR offers medical, dental, vision and wellness benefits. See eligibility and available benefits programs for skilled craft, labor, experienced professionals, and recent graduates. About DPR Construction
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a private, employee-owned company with offices around the world. How to apply
Explore our open opportunities at www.dpr.com/careers.
#J-18808-Ljbffr
People Practices Content (Knowledge) Specialist
role at
DPR Construction . Overview
The People Practices Content (Knowledge) Specialist publishes customer-facing and internal content, including knowledge articles, FAQs, standard operating procedures (SOPs), and desktop references into the ServiceNow and DPR Toolbox platforms. Manages content personalization through tagging and keyword searches tailored to role, level, and geography. Sets review, approval, and expiration dates for content while collaborating with authors and Subject Matter Experts (SMEs) to ensure content is written from an SME perspective. Reviews and edits content to enhance readability, comprehension, and accessibility for the workforce. Responsibilities
Publish various types of content (knowledge articles, FAQs, SOPs, desktop references) into ServiceNow and DPR Toolbox; ensure accuracy and updates. Manage content personalization by tagging and utilizing keyword searches for role, level, and geography. Set and manage review, approval, and expiration dates for all content pieces. Collaborate with authors and SMEs to guide content development; facilitate workshops or training sessions to improve content creation skills. Review and edit content for clarity, readability, and alignment with organizational standards; ensure content is accessible to the workforce. Monitor content performance and user feedback to identify areas for improvement; implement best practices and stay updated with industry trends. Qualifications
Bachelor’s degree in Communications, English, Human Resources, Business Administration, or a related field required. 5+ years of experience in content management, communications, or related field. 3+ years of experience in Human Resources. Experience with content management systems, preferably ServiceNow. Proven experience collaborating with SMEs and editing technical content for a general audience. Certifications and Licenses
Content management or HR-related certification preferred (e.g., CPLP, PHR). Compensation and Benefits
In compliance with local law, compensation information is disclosed where required. Pay Range: $80,000 to $115,000. Anticipated Starting Pay Range: $80,000.00-$115,000.00. DPR offers medical, dental, vision and wellness benefits. See eligibility and available benefits programs for skilled craft, labor, experienced professionals, and recent graduates. About DPR Construction
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a private, employee-owned company with offices around the world. How to apply
Explore our open opportunities at www.dpr.com/careers.
#J-18808-Ljbffr