UCI Health
Case Manager HC Supervisor 2 - Case Management - Day - FT - Orange
UCI Health, Orange, California, United States, 92613
Overview
Case Manager HC Supervisor 2 - Case Management - Day - FT - Orange UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. The Supervisor of Case Management is responsible for assisting with the alignment of case management competencies and metrics for assigned area. The CM supervisor will provide the day-to-day frontline supervision of assigned case managers, ensuring high-level assessment and reassessment to assure that each patient has a plan of care that is focused on high quality, individualized, safe and cost-effective transitions of care. Ensures that the documentation from each case manager in the medical record is complete reflecting the patient’s true severity of illness. Additional responsibilities include daily assignment, assistance with difficult discharges, scheduling and orientation of new staff. Serves as a role model for excellent service by training and reinforcing behaviors and standards among the staff that lead to positive interactions with patients and timely resolution of patient complaints. Promotes collegiality and teamwork by serving as a liaison between assigned units and other departments or disciplines across the Medical Center with a focus on patient throughput and decreasing length of stay.
Responsibilities
Provide day-to-day frontline supervision of assigned case managers and oversee assessments to ensure a patient-centered, safe, and cost-effective plan of care.
Ensure complete and accurate documentation in the medical record reflecting patient severity of illness.
Handle daily assignment, assist with difficult discharges, schedule and orient new staff.
Train staff and reinforce service standards to promote positive patient interactions and timely resolution of complaints.
Act as liaison between assigned units and other departments to improve patient throughput and reduce length of stay.
What It Takes to be Successful
Minimum 3 years of Case Management experience.
Familiarity with Joint Commission, CMS, CDPH and CCS requirements.
Excellent written and verbal communication skills in English.
Current California RN license.
Bachelor’s degree in a relevant field or equivalent combination of education and experience.
Ability to manage multiple concurrent projects and lead interdisciplinary rounds.
Ability to establish and maintain effective working relationships across the Health System.
Computer literacy and proficiency.
Willingness to work a flexible schedule, including weekends, and on-call after hours as needed.
Preferred Qualifications
Knowledge of University policies and procedures.
Knowledge of California Children's Services benefits authorization process (CCS).
CCM, ACM or Case Management credentialing.
Bilingual skills.
Licenses and Certifications
Registered Nurse
Conditions of Employment & Equal Opportunity The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. All applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan, Employment Misconduct disclosure, Legal Right to Work in the United States, Vaccination Policies, Drug Free Environment, and data protection/privacy requirements. UCI is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, contact the EEC.
Closing Statement: Consideration for Work Authorization Sponsorship; must provide proof of work authorization.
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Case Manager HC Supervisor 2 - Case Management - Day - FT - Orange UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. The Supervisor of Case Management is responsible for assisting with the alignment of case management competencies and metrics for assigned area. The CM supervisor will provide the day-to-day frontline supervision of assigned case managers, ensuring high-level assessment and reassessment to assure that each patient has a plan of care that is focused on high quality, individualized, safe and cost-effective transitions of care. Ensures that the documentation from each case manager in the medical record is complete reflecting the patient’s true severity of illness. Additional responsibilities include daily assignment, assistance with difficult discharges, scheduling and orientation of new staff. Serves as a role model for excellent service by training and reinforcing behaviors and standards among the staff that lead to positive interactions with patients and timely resolution of patient complaints. Promotes collegiality and teamwork by serving as a liaison between assigned units and other departments or disciplines across the Medical Center with a focus on patient throughput and decreasing length of stay.
Responsibilities
Provide day-to-day frontline supervision of assigned case managers and oversee assessments to ensure a patient-centered, safe, and cost-effective plan of care.
Ensure complete and accurate documentation in the medical record reflecting patient severity of illness.
Handle daily assignment, assist with difficult discharges, schedule and orient new staff.
Train staff and reinforce service standards to promote positive patient interactions and timely resolution of complaints.
Act as liaison between assigned units and other departments to improve patient throughput and reduce length of stay.
What It Takes to be Successful
Minimum 3 years of Case Management experience.
Familiarity with Joint Commission, CMS, CDPH and CCS requirements.
Excellent written and verbal communication skills in English.
Current California RN license.
Bachelor’s degree in a relevant field or equivalent combination of education and experience.
Ability to manage multiple concurrent projects and lead interdisciplinary rounds.
Ability to establish and maintain effective working relationships across the Health System.
Computer literacy and proficiency.
Willingness to work a flexible schedule, including weekends, and on-call after hours as needed.
Preferred Qualifications
Knowledge of University policies and procedures.
Knowledge of California Children's Services benefits authorization process (CCS).
CCM, ACM or Case Management credentialing.
Bilingual skills.
Licenses and Certifications
Registered Nurse
Conditions of Employment & Equal Opportunity The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. All applicants who accept an offer of employment must comply with the following conditions of employment: Background Check and Live Scan, Employment Misconduct disclosure, Legal Right to Work in the United States, Vaccination Policies, Drug Free Environment, and data protection/privacy requirements. UCI is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, contact the EEC.
Closing Statement: Consideration for Work Authorization Sponsorship; must provide proof of work authorization.
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