D. Hilton Associates, Inc.
Senior Vice President of Hospitality - Broadview Federal Credit Union
D. Hilton Associates, Inc., Albany, New York, United States
Overview
Broadview Federal Credit Union
is seeking a leader to serve in the newly created role of Senior Vice President of Hospitality. This individual will be responsible for developing and implementing a culture of service excellence across all the organization’s member-facing operations. Reporting to the Chief Experience Officer (CXO), the SVP will define and drive a strategic vision that enhances member satisfaction, loyalty, and engagement by integrating hospitality principles into retail, recovery, and digital experiences. This role will partner with leadership to instill a hospitality mindset across the organization, utilizing training/development programs, as well as leveraging technology and data. The ideal candidate will have proven success in driving customer-centric strategies, strong cross-functional collaboration, and a data-driven approach to service excellence.
Qualifications
15 years of leadership experience in hospitality or customer experience, including five in senior leadership Bachelor’s degree in hospitality management, business administration, or a related field Experience outside of the financial services sector is highly preferred
Compensation
Base pay range: $190,000.00/yr - $230,000.00/yr. A comprehensive compensation package will be offered to the selected candidate. The targeted base salary for the SVP of Hospitality is approximately $190,000 to $230,000.
Company profile
Broadview Federal Credit Union
was formed through the merger of two highly respected financial institutions, uniting their shared commitment to putting people first. Today, Broadview serves over 500,000 members and manages more than $9.1 billion in assets. The branch network extends from the Capital Region through Central New York and the Southern Tier to Buffalo, providing convenient access and personalized service across the state. Guided by its mission to meet individuals and businesses wherever they are on their financial journey, Broadview offers innovative products, trusted advice, and community-focused support.
Apply
To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit www.dhilton.com and click on Find a Career. You may contact Sarah Hilton, Senior Vice President, at (800) 367-0433, extension 133, or Sarah@dhilton.com for candicacy recommendations.
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Broadview Federal Credit Union
is seeking a leader to serve in the newly created role of Senior Vice President of Hospitality. This individual will be responsible for developing and implementing a culture of service excellence across all the organization’s member-facing operations. Reporting to the Chief Experience Officer (CXO), the SVP will define and drive a strategic vision that enhances member satisfaction, loyalty, and engagement by integrating hospitality principles into retail, recovery, and digital experiences. This role will partner with leadership to instill a hospitality mindset across the organization, utilizing training/development programs, as well as leveraging technology and data. The ideal candidate will have proven success in driving customer-centric strategies, strong cross-functional collaboration, and a data-driven approach to service excellence.
Qualifications
15 years of leadership experience in hospitality or customer experience, including five in senior leadership Bachelor’s degree in hospitality management, business administration, or a related field Experience outside of the financial services sector is highly preferred
Compensation
Base pay range: $190,000.00/yr - $230,000.00/yr. A comprehensive compensation package will be offered to the selected candidate. The targeted base salary for the SVP of Hospitality is approximately $190,000 to $230,000.
Company profile
Broadview Federal Credit Union
was formed through the merger of two highly respected financial institutions, uniting their shared commitment to putting people first. Today, Broadview serves over 500,000 members and manages more than $9.1 billion in assets. The branch network extends from the Capital Region through Central New York and the Southern Tier to Buffalo, providing convenient access and personalized service across the state. Guided by its mission to meet individuals and businesses wherever they are on their financial journey, Broadview offers innovative products, trusted advice, and community-focused support.
Apply
To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit www.dhilton.com and click on Find a Career. You may contact Sarah Hilton, Senior Vice President, at (800) 367-0433, extension 133, or Sarah@dhilton.com for candicacy recommendations.
#J-18808-Ljbffr