Genesys Cloud Services, Inc.
Senior Account Executive - AI, Digital & Orchestration
Genesys Cloud Services, Inc., Menlo Park, California, United States, 94029
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Account Executive - AI, Digital & Orchestration
Department & Team: Experience Transformation Specialists
Reports to: Andrew McInnes
Location: USA
Do you have a passion
for creating
amazing customer experiences
using the latest AI-powered software capabilities
?
As a specialist Senior Account Executive focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to
Genesys core account teams and our clients. This is a critical focus area
for
clients of all industries and sizes, and it is a strategic growth area for Genesys. W
e
are
look
ing
for individuals
with
subject matter
expertise
in
AI-powered customer experience, a
proven
track record
of overachievement, and a strong drive to win! This role will focus primarily on organizations in the Northern California region.
Key
Job
Responsibilities
(what we do)
: Partner with
core account executives
(AEs)
and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed
overall and portfolio
-specific sales targets
Ensure follow-through on plays and programs
related to the Genesys AI portfolio
in the field (sales campaigns, enablement
programs/certifications,
etc.)
Show up with subject matter
expertise
and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products
related to the Genesys AI portfolio
Be the voice of the customer and
the
field with
relevant cross-functional teams (
marketing, product,
professional services, etc.)
Key Cultural Values (how we do it): Embrace Empathy:
As a specialist sales team, we
are strategic partners to our colleagues (primarily AEs and
sales
managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations
.
Fly in formation:
We are team players in everything we do. As
s
pecialists, we work with and through our assigned AEs,
m
anagers, and other colleagues
(e.g., Customer Success and Professional Services)
to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in
what's
happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.
Go big:
We are experts in AI and change agents within Genesys. Where
appropriate
and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes
for all parties.
Requirements: 8
+ years of relevant profe
ssional experience in software sales
P
roven experience and
expertise
in AI-powered customer experience
D
emonstrated ability to lead through influence
as well as
direct authority
, partnering with colleagues to drive outcomes
collaboratively
Demonstrated ability to create effective territory and account strategies / plans
Working knowledge of enterprise sales methodologies such as MEDDPICC
Strong c
ritical thinking and communication
skills
Effective presentation skills (ability to serve as a compelling subject matter expert)
Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)
Desirable Skills: Hands-on experience selling leading AI solutions within the customer experience / contact center market
Experience in sales overlay or subject matter expert roles a significant plus
Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus
opportunities. $104,700.00 - $194,500.00
Benefits: Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or
expression,marital
status, domestic partner
status,national
origin, genetics,
disability,military
andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr
Do you have a passion
for creating
amazing customer experiences
using the latest AI-powered software capabilities
?
As a specialist Senior Account Executive focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to
Genesys core account teams and our clients. This is a critical focus area
for
clients of all industries and sizes, and it is a strategic growth area for Genesys. W
e
are
look
ing
for individuals
with
subject matter
expertise
in
AI-powered customer experience, a
proven
track record
of overachievement, and a strong drive to win! This role will focus primarily on organizations in the Northern California region.
Key
Job
Responsibilities
(what we do)
: Partner with
core account executives
(AEs)
and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed
overall and portfolio
-specific sales targets
Ensure follow-through on plays and programs
related to the Genesys AI portfolio
in the field (sales campaigns, enablement
programs/certifications,
etc.)
Show up with subject matter
expertise
and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products
related to the Genesys AI portfolio
Be the voice of the customer and
the
field with
relevant cross-functional teams (
marketing, product,
professional services, etc.)
Key Cultural Values (how we do it): Embrace Empathy:
As a specialist sales team, we
are strategic partners to our colleagues (primarily AEs and
sales
managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations
.
Fly in formation:
We are team players in everything we do. As
s
pecialists, we work with and through our assigned AEs,
m
anagers, and other colleagues
(e.g., Customer Success and Professional Services)
to deliver results. We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in
what's
happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.
Go big:
We are experts in AI and change agents within Genesys. Where
appropriate
and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes
for all parties.
Requirements: 8
+ years of relevant profe
ssional experience in software sales
P
roven experience and
expertise
in AI-powered customer experience
D
emonstrated ability to lead through influence
as well as
direct authority
, partnering with colleagues to drive outcomes
collaboratively
Demonstrated ability to create effective territory and account strategies / plans
Working knowledge of enterprise sales methodologies such as MEDDPICC
Strong c
ritical thinking and communication
skills
Effective presentation skills (ability to serve as a compelling subject matter expert)
Ability to prioritize as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams)
Desirable Skills: Hands-on experience selling leading AI solutions within the customer experience / contact center market
Experience in sales overlay or subject matter expert roles a significant plus
Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus
opportunities. $104,700.00 - $194,500.00
Benefits: Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
Visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or
expression,marital
status, domestic partner
status,national
origin, genetics,
disability,military
andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr