Monro, Inc.
Overview
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communications skills to effectively communicate with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours, days, evenings, weekends, and holidays. Must be able to see, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods; frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits include: performance-based incentives, paid vacation for full-time teammates, 401(k) eligibility immediately upon hire, direct deposit, employee discounts, healthcare/vision/dental for full-time teammates, and career advancement opportunities. This summary is not an all-inclusive description of job duties. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Compensation: The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through coursework, leadership skill development, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as coursework in Monro University that empowers them to advance to the next level of their careers.
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The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communications skills to effectively communicate with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Benefits
This job operates in an automotive shop environment with exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours, days, evenings, weekends, and holidays. Must be able to see, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods; frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits include: performance-based incentives, paid vacation for full-time teammates, 401(k) eligibility immediately upon hire, direct deposit, employee discounts, healthcare/vision/dental for full-time teammates, and career advancement opportunities. This summary is not an all-inclusive description of job duties. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Compensation: The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level. Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through coursework, leadership skill development, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as coursework in Monro University that empowers them to advance to the next level of their careers.
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