Healogics, LLC.
Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. The Clinical Program Director role encompasses the management and strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area, including oversight of the Wound Care Center (WCC). The position is responsible for day-to-day operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight, and for maintaining collaborative relationships within and outside the hospital organization.
All Healogics employees must perform their job responsibilities according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and CMS guidelines, as applicable.
Base pay range
$93,750.00/yr - $121,250.00/yr The salary for this position generally ranges between the base pay range above. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. Essential Functions/Responsibilities
Manages the Center’s Operations
Oversees the day-to-day management of outpatient clinic(s), and other wound care continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes. Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. Facilitates the flow of information and maximizes effective communication throughout the program. Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff. Collaborates with other health care providers across the wound care continuum, WCC Providers, and Medical Director regarding clinic and patient needs. May function as a Documentation Assistant (scribe) in accordance with Healogics policy. Manages direct reports in conjunction with the company and hospital HR departments, including interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%) Performs Financial Management
Manages and coordinates the revenue cycle for Healogics and for the hospital partner, as appropriate. Stays current with reimbursement changes, providing physician and staff updates and education as needed. Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply across the wound care continuum. Works with Healogics support team to complete financial reviews and presents results to hospital leadership. Manages Community Education/Marketing Functions
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the Wound Care Center (WCC). Works collaboratively, as part of a multi-functional team, to determine key target referral sources and develops a systematic approach to build those customer relationships and increase WCC referrals. Maintains, monitors and updates the list of Physician Practices within a given radius of the hospital on an ongoing basis. Visits Physician Practices and interacts with key physicians to provide awareness of the WCC program, using educational marketing materials. Documents all physician office interactions and visits in the Healogics CRM system. Communicates with the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed. Manages Quality / Performance Improvement Functions
Implements and manages a continuous WCC Performance Improvement Program (PIP) and strives to meet WCC quality indicators; ensures the program is integrated into the partner hospital’s PIP program. Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database. Monitors patient, referring physician and customer satisfaction. Ensures that Patient Safety Guidelines are followed, that Healogics employees complete all annual requirements, including compliance requirements, and creates an environment that promotes escalation of compliance concerns as appropriate. Manages Clinical Functions
Coordinates clinical activities and directs the work of the clinical staff, including patient care assessment, planning and implementation, and quality improvement activities; partners with appropriate clinical leadership for review of clinical practice. Serves as case manager for a group of wound care patients as needed, including assessments and direct patient care according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education. Performs hyperbaric-related duties as needed, upon completion of Healogics Hyperbaric training. May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training. Manages Relationships
Maintains excellent relationship with hospital client and seeks to understand needs, align goals, and demonstrate value proposition; ensures program alignment with hospital goals while remaining compliant with Healogics standards. Works effectively at all levels within the partner hospital. Builds and develops effective working relationships with wound care program providers, clinical and support staff; encourages program staff to provide excellent customer service to other hospital departments. Performs other duties as required. Required Education, Experience and Credentials
Current Registered Nurse (RN) license to be maintained throughout the duration of employment in this position Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience OR 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience Management experience preferred Required Knowledge, Skills And Abilities
Demonstrated competency in BLS (Basic Life Support) Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) Strong interpersonal, verbal and written communication skills, including group presentation skills Strong analytical and quantitative skills Strong customer service and follow-up skills Strong organization, time management, and ability to multi-task in a fast-paced environment Leadership and teaching skills Strong relationship building and influential skills Strong team building and motivational skills Ability to work with Healogics and hospital management Budget and strategic planning skills Ability to travel overnight Physical Demands
Being in a stationary position for extended periods of time (4 hours or more) Viewing computer screen for extended periods of time (4 hours or more) Keying frequently on a computer for 4 hours or more Moving about Close, distance and peripheral vision Reading Communicating Writing Lifting/moving items up to 75 pounds with equipment assistance Pushing/pulling Bending/stooping Reaching/grasping/touching with hands Traveling distances (car, airplane, etc.) Detecting sounds by ear Color perception Work Environment
Normal office environment Primarily indoors environment Patient care environment Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc) Exposure to mechanical equipment Proximity to moving objects Seniority level
Director Employment type
Full-time Job function
Research, Analyst, and Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr
$93,750.00/yr - $121,250.00/yr The salary for this position generally ranges between the base pay range above. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. Essential Functions/Responsibilities
Manages the Center’s Operations
Oversees the day-to-day management of outpatient clinic(s), and other wound care continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes. Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. Facilitates the flow of information and maximizes effective communication throughout the program. Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff. Collaborates with other health care providers across the wound care continuum, WCC Providers, and Medical Director regarding clinic and patient needs. May function as a Documentation Assistant (scribe) in accordance with Healogics policy. Manages direct reports in conjunction with the company and hospital HR departments, including interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%) Performs Financial Management
Manages and coordinates the revenue cycle for Healogics and for the hospital partner, as appropriate. Stays current with reimbursement changes, providing physician and staff updates and education as needed. Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply across the wound care continuum. Works with Healogics support team to complete financial reviews and presents results to hospital leadership. Manages Community Education/Marketing Functions
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the Wound Care Center (WCC). Works collaboratively, as part of a multi-functional team, to determine key target referral sources and develops a systematic approach to build those customer relationships and increase WCC referrals. Maintains, monitors and updates the list of Physician Practices within a given radius of the hospital on an ongoing basis. Visits Physician Practices and interacts with key physicians to provide awareness of the WCC program, using educational marketing materials. Documents all physician office interactions and visits in the Healogics CRM system. Communicates with the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed. Manages Quality / Performance Improvement Functions
Implements and manages a continuous WCC Performance Improvement Program (PIP) and strives to meet WCC quality indicators; ensures the program is integrated into the partner hospital’s PIP program. Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database. Monitors patient, referring physician and customer satisfaction. Ensures that Patient Safety Guidelines are followed, that Healogics employees complete all annual requirements, including compliance requirements, and creates an environment that promotes escalation of compliance concerns as appropriate. Manages Clinical Functions
Coordinates clinical activities and directs the work of the clinical staff, including patient care assessment, planning and implementation, and quality improvement activities; partners with appropriate clinical leadership for review of clinical practice. Serves as case manager for a group of wound care patients as needed, including assessments and direct patient care according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education. Performs hyperbaric-related duties as needed, upon completion of Healogics Hyperbaric training. May perform hyperbaric safety director duties after completing the required Healogics hyperbaric safety director training. Manages Relationships
Maintains excellent relationship with hospital client and seeks to understand needs, align goals, and demonstrate value proposition; ensures program alignment with hospital goals while remaining compliant with Healogics standards. Works effectively at all levels within the partner hospital. Builds and develops effective working relationships with wound care program providers, clinical and support staff; encourages program staff to provide excellent customer service to other hospital departments. Performs other duties as required. Required Education, Experience and Credentials
Current Registered Nurse (RN) license to be maintained throughout the duration of employment in this position Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience OR 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience Management experience preferred Required Knowledge, Skills And Abilities
Demonstrated competency in BLS (Basic Life Support) Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) Strong interpersonal, verbal and written communication skills, including group presentation skills Strong analytical and quantitative skills Strong customer service and follow-up skills Strong organization, time management, and ability to multi-task in a fast-paced environment Leadership and teaching skills Strong relationship building and influential skills Strong team building and motivational skills Ability to work with Healogics and hospital management Budget and strategic planning skills Ability to travel overnight Physical Demands
Being in a stationary position for extended periods of time (4 hours or more) Viewing computer screen for extended periods of time (4 hours or more) Keying frequently on a computer for 4 hours or more Moving about Close, distance and peripheral vision Reading Communicating Writing Lifting/moving items up to 75 pounds with equipment assistance Pushing/pulling Bending/stooping Reaching/grasping/touching with hands Traveling distances (car, airplane, etc.) Detecting sounds by ear Color perception Work Environment
Normal office environment Primarily indoors environment Patient care environment Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc) Exposure to mechanical equipment Proximity to moving objects Seniority level
Director Employment type
Full-time Job function
Research, Analyst, and Information Technology Industries
Hospitals and Health Care
#J-18808-Ljbffr