Vertex Pharmaceuticals
Associate Director, Customer Strategy & Execution
Vertex Pharmaceuticals, Boston, Massachusetts, us, 02298
Overview
Join to apply for the
Associate Director, Customer Strategy & Execution
role at
Vertex Pharmaceuticals Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit (BU). The
Customer Strategy & Execution Lead (CSEL)
will partner with the North America commercial organization to implement the go-to-market (GTM) strategy and deliver customer solutions that meet the business needs. This role will work directly with BU stakeholders, Field Operations Leads, Digital Operations Leads, Customer Data Management, and technical stakeholders to optimize HCP customer experience. This role reports to the Director, Customer Strategy & Execution Lead. Responsibilities
Partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements for the Pain BU Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) — become a trusted partner and have an ongoing, significant impact towards meeting / exceeding strategic business goals Define and lead a portfolio of projects for field enablement and marketing campaigns, ensuring quality and timeliness of delivery while remaining within allocated budget limits Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements to drive efficiencies and exceed business goals Budget management / accountability — plan and manage financial resources for field enablement, field customer-facing activities, and non-personal promotion Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting, approved messages, engagement planning) Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g., DTE, DSS) Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify risks or dependencies related to field and marketing engagement Qualifications
8-10 years’ experience working in delivering customer-facing programs with at least 6-8 years of industry experience Experience in commercial launch readiness, supporting launch planning across multiple systems including CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to participate in strategic planning for the function Results-oriented leader with a proven track record of on-time project delivery for large, cross-functional, and complex projects with stakeholders Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases / value propositions Substantial program/ project management, demand management, resource management and system life cycle expertise Education And Experience
Bachelor's degree required Advanced degree preferred Pay Range
$0 - $0 Disclosure Statement
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation
Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status
In this Hybrid-Eligible role, you can choose to be designated as: Hybrid: work remotely up to two days per week; or select On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information
Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person8s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Referrals increase your chances of interviewing at Vertex Pharmaceuticals by 2x
#J-18808-Ljbffr
Join to apply for the
Associate Director, Customer Strategy & Execution
role at
Vertex Pharmaceuticals Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit (BU). The
Customer Strategy & Execution Lead (CSEL)
will partner with the North America commercial organization to implement the go-to-market (GTM) strategy and deliver customer solutions that meet the business needs. This role will work directly with BU stakeholders, Field Operations Leads, Digital Operations Leads, Customer Data Management, and technical stakeholders to optimize HCP customer experience. This role reports to the Director, Customer Strategy & Execution Lead. Responsibilities
Partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements for the Pain BU Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) — become a trusted partner and have an ongoing, significant impact towards meeting / exceeding strategic business goals Define and lead a portfolio of projects for field enablement and marketing campaigns, ensuring quality and timeliness of delivery while remaining within allocated budget limits Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements to drive efficiencies and exceed business goals Budget management / accountability — plan and manage financial resources for field enablement, field customer-facing activities, and non-personal promotion Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting, approved messages, engagement planning) Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g., DTE, DSS) Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify risks or dependencies related to field and marketing engagement Qualifications
8-10 years’ experience working in delivering customer-facing programs with at least 6-8 years of industry experience Experience in commercial launch readiness, supporting launch planning across multiple systems including CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to participate in strategic planning for the function Results-oriented leader with a proven track record of on-time project delivery for large, cross-functional, and complex projects with stakeholders Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases / value propositions Substantial program/ project management, demand management, resource management and system life cycle expertise Education And Experience
Bachelor's degree required Advanced degree preferred Pay Range
$0 - $0 Disclosure Statement
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation
Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status
In this Hybrid-Eligible role, you can choose to be designated as: Hybrid: work remotely up to two days per week; or select On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information
Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person8s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Referrals increase your chances of interviewing at Vertex Pharmaceuticals by 2x
#J-18808-Ljbffr