Resolution Life Group Services Limited
Suspense Management Analyst
Resolution Life Group Services Limited, Port Chester, New York, United States
Suspense Management Analyst page is loaded## Suspense Management Analystlocations:
ND-Work@Home, North Dakota:
NY-New York, 350 5th Ave:
MN-Work@Home, Minnesota:
PA-West Chester - Dunwoody Dr:
WA-Work@Home, Washingtontime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR697800As part of the application process, a candidate account is required to log in and view application(s).
Please be sure to check email regularly for information regarding our employment process.**Profile Summary**The Suspense Management Analyst plays a critical role in ensuring the accuracy, timeliness, and resolution of financial transactions held in suspense accounts. This role supports operational efficiency, compliance, and customer experience by researching, validating, and clearing suspense items across various business units and systems.## ## Duties and Responsibilities:* Analyze suspense data and policy trends to identify actionable insights.* Provide strategic guidance to business partners to facilitate timely clearance of suspense items.* Audit outputs for accuracy and ensure alignment with compliance standards.* Identify and prioritize updates to SOPs resulting from CLEAR project enhancements.* Collaborate with technical writers and subject matter experts to ensure timely documentation and implementation of procedural changes.* Monitor and reconcile suspense accounts across operational units to ensure prompt and accurate resolution of outstanding items.* Investigate discrepancies and coordinate with cross-functional teams—including Finance, Claims, and Policy Administration—to resolve issues effectively.* Design and maintain dashboards to track suspense trends, volumes, and resolution timelines.* Analyze data to identify process inefficiencies and recommend improvements to minimize future suspense occurrences.* Partner with IT and business stakeholders to enhance system capabilities.## ## Education and/or Experience and Skills* Minimum 2+ years of experience in financial operations, accounting, or transaction processing.* Strong analytical and problem-solving skills.* Proficiency in financial systems (e.g., Workday, Blackline).* Excellent communication and collaboration abilities.* Attention to detail and commitment to accuracy.## Preferred Skills* Experience with suspense account reconciliation and root cause analysis.* Familiarity with ACH and check return processes.* Exposure to automation tools and reporting dashboards.* Ability to work cross-functionally and manage competing priorities.Location: West Chester, PA, New York, NY (Hybrid - 2-3 days per week in the office),Resolution Life US is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.In addition to salary, Resolution Life US offers a comprehensive benefits package, including our health & wellness program, incentive and recognition programs, and 401k contribution (*all benefits are subject to eligibility requirements*). The salary range reflects figures based on the primary location, which is listed first. The range for the role may differ based on the location.·
West Chester, PA:
$72,900- $89,100·
New York, NY:
$79,500- $97,200·
National:
$66,300- $81,000****Critical Skills****
At Resolution Life, we have identified the following critical skills which are key to success in our culture:* Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.* Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.* Team Mentality: Partnering effectively to drive our culture and execute on our common goals.* Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.* Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive.
We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.Life Insurance is in our DNA. It is our core business, our passion and our commitment. We acquire and consolidate life insurance businesses and apply our expertise - operational, technical, regulatory, compliance and investment - to improve their performance and achieve operational efficiencies.Since 2003, various Resolution entities have committed over US$15 billion of equity in the acquisition, reinsurance, consolidation and management of 28 life insurance companies. Together, these companies have served the needs of over 10 million policyholders while managing over US$320 billion of assets.We are a community of talented, high performing, passionate people who are spread across the globe. We seek out talented, ambitious people with first-class credentials and experience, coupled with the right mindset. We then commit to their personal and professional development, and to further advancing their careers.We hope to offer our people a career, not just a job. Check out our current employment openings and see if Resolution Life is right for you.Learn more about #J-18808-Ljbffr
ND-Work@Home, North Dakota:
NY-New York, 350 5th Ave:
MN-Work@Home, Minnesota:
PA-West Chester - Dunwoody Dr:
WA-Work@Home, Washingtontime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
JR697800As part of the application process, a candidate account is required to log in and view application(s).
Please be sure to check email regularly for information regarding our employment process.**Profile Summary**The Suspense Management Analyst plays a critical role in ensuring the accuracy, timeliness, and resolution of financial transactions held in suspense accounts. This role supports operational efficiency, compliance, and customer experience by researching, validating, and clearing suspense items across various business units and systems.## ## Duties and Responsibilities:* Analyze suspense data and policy trends to identify actionable insights.* Provide strategic guidance to business partners to facilitate timely clearance of suspense items.* Audit outputs for accuracy and ensure alignment with compliance standards.* Identify and prioritize updates to SOPs resulting from CLEAR project enhancements.* Collaborate with technical writers and subject matter experts to ensure timely documentation and implementation of procedural changes.* Monitor and reconcile suspense accounts across operational units to ensure prompt and accurate resolution of outstanding items.* Investigate discrepancies and coordinate with cross-functional teams—including Finance, Claims, and Policy Administration—to resolve issues effectively.* Design and maintain dashboards to track suspense trends, volumes, and resolution timelines.* Analyze data to identify process inefficiencies and recommend improvements to minimize future suspense occurrences.* Partner with IT and business stakeholders to enhance system capabilities.## ## Education and/or Experience and Skills* Minimum 2+ years of experience in financial operations, accounting, or transaction processing.* Strong analytical and problem-solving skills.* Proficiency in financial systems (e.g., Workday, Blackline).* Excellent communication and collaboration abilities.* Attention to detail and commitment to accuracy.## Preferred Skills* Experience with suspense account reconciliation and root cause analysis.* Familiarity with ACH and check return processes.* Exposure to automation tools and reporting dashboards.* Ability to work cross-functionally and manage competing priorities.Location: West Chester, PA, New York, NY (Hybrid - 2-3 days per week in the office),Resolution Life US is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.In addition to salary, Resolution Life US offers a comprehensive benefits package, including our health & wellness program, incentive and recognition programs, and 401k contribution (*all benefits are subject to eligibility requirements*). The salary range reflects figures based on the primary location, which is listed first. The range for the role may differ based on the location.·
West Chester, PA:
$72,900- $89,100·
New York, NY:
$79,500- $97,200·
National:
$66,300- $81,000****Critical Skills****
At Resolution Life, we have identified the following critical skills which are key to success in our culture:* Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.* Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.* Team Mentality: Partnering effectively to drive our culture and execute on our common goals.* Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.* Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive.
We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.Life Insurance is in our DNA. It is our core business, our passion and our commitment. We acquire and consolidate life insurance businesses and apply our expertise - operational, technical, regulatory, compliance and investment - to improve their performance and achieve operational efficiencies.Since 2003, various Resolution entities have committed over US$15 billion of equity in the acquisition, reinsurance, consolidation and management of 28 life insurance companies. Together, these companies have served the needs of over 10 million policyholders while managing over US$320 billion of assets.We are a community of talented, high performing, passionate people who are spread across the globe. We seek out talented, ambitious people with first-class credentials and experience, coupled with the right mindset. We then commit to their personal and professional development, and to further advancing their careers.We hope to offer our people a career, not just a job. Check out our current employment openings and see if Resolution Life is right for you.Learn more about #J-18808-Ljbffr