Xanterra
Switchboard Supervisor - Grand Canyon South Rim
Xanterra, Chicago, Illinois, United States, 60290
Overview
Live. Work. Explore. as a part of our Security team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests. As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We’re hiring a Switchboard Operator Lead to Live. Work. Explore. at the south rim of the Grand Canyon! Job Summary:
Will oversee the property switchboard system. The Details:
Position Type: Full-Time, Year-Round; Start Dates: September or November 2025; Pay: $16.40; Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays). Housing: Eligible for a private room in a shared apartment for $267 per month. Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park. Life at the South Rim
Low-cost employee housing and free on-site employee meals at the employee dining room or Maswik Food Court. Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth). A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities. Meet people of all ages from all over the country and world! Benefits
Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks
Free Grand Canyon National Park pass Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday Discounted mule rides Free Grand Canyon Railway Train Rides Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program The adventure of a lifetime! Responsibilities
Manage and maintain Xanterra South Rim telephone switchboard and radio communication operations, including staffing, training and scheduling, and all other telecom operations and functions. Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting. Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling. Responsible for communicating any issues with fire alarm panels to Risk Management, Fire Alarm Tech, and Fire & Security. Periodically reviews the Switchboard Standard Operating Procedures and recommend updates. Review and control all departmental costs that are controllable at the Switchboard Supervisor’s level. Adhere to all safety, risk management and environmental policies and procedures in performing duties. Other duties as assigned. Qualifications
Telephone and/or PBX and computer literacy knowledge and experience required. Experience with radio dispatching helpful. Proven record of positive guest service training. Excellent written and especially oral communication skills required as well as ability to interact effectively with all Xanterra South Rim departments including Rooms, Fire & Security, Risk Management and Information Technology departments and National Park Service Dispatch. Detail oriented. Ability to select, train and manage a small staff of switchboard operators working in close quarters. Ability to work switchboard shifts a necessary. Physical Requirements: Constantly: Sit Frequently: Handle, reach, bend Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Live. Work. Explore. as a part of our Security team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests. As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We’re hiring a Switchboard Operator Lead to Live. Work. Explore. at the south rim of the Grand Canyon! Job Summary:
Will oversee the property switchboard system. The Details:
Position Type: Full-Time, Year-Round; Start Dates: September or November 2025; Pay: $16.40; Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays). Housing: Eligible for a private room in a shared apartment for $267 per month. Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park. Life at the South Rim
Low-cost employee housing and free on-site employee meals at the employee dining room or Maswik Food Court. Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth). A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities. Meet people of all ages from all over the country and world! Benefits
Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks
Free Grand Canyon National Park pass Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday Discounted mule rides Free Grand Canyon Railway Train Rides Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program The adventure of a lifetime! Responsibilities
Manage and maintain Xanterra South Rim telephone switchboard and radio communication operations, including staffing, training and scheduling, and all other telecom operations and functions. Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting. Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling. Responsible for communicating any issues with fire alarm panels to Risk Management, Fire Alarm Tech, and Fire & Security. Periodically reviews the Switchboard Standard Operating Procedures and recommend updates. Review and control all departmental costs that are controllable at the Switchboard Supervisor’s level. Adhere to all safety, risk management and environmental policies and procedures in performing duties. Other duties as assigned. Qualifications
Telephone and/or PBX and computer literacy knowledge and experience required. Experience with radio dispatching helpful. Proven record of positive guest service training. Excellent written and especially oral communication skills required as well as ability to interact effectively with all Xanterra South Rim departments including Rooms, Fire & Security, Risk Management and Information Technology departments and National Park Service Dispatch. Detail oriented. Ability to select, train and manage a small staff of switchboard operators working in close quarters. Ability to work switchboard shifts a necessary. Physical Requirements: Constantly: Sit Frequently: Handle, reach, bend Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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